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    政大機構典藏 > 傳播學院 > 新聞學系 > 學位論文 >  Item 140.119/51175
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/51175


    Title: 人與MSN對話代理人的互動:一個符擔性的觀點
    Human and MSN conversational agent interaction: An affordance perspective
    Authors: 翁書婷
    Wong Shu Ting
    Contributors: 吳筱玫
    翁書婷
    Wong Shu Ting
    Keywords: 符擔性
    MSN對話代理人
    新奇效應
    媒介等式
    對話中媒介不等式
    人與代理人的互動(HAI)
    Date: 2010
    Issue Date: 2011-10-05 14:28:04 (UTC+8)
    Abstract: 本研究以Gibson 與Norman的符擔性理論(affordance theory)為基礎,並以理論的時序變化為主、空間關係為輔,窺探MSN場域中,使用者如何定位MSN對話代理人(conversational agent)角色以及互動樣貌的展現。故本研究以深度訪談法,搜集長期互動使用者的經驗,並將研究結果以歷時方式呈現。
    研究結果指出,在「初期」時,代理人藉由即時通訊網絡,變成公眾近用的對象,加上使用者的MSN儀式性使用,其隨時隨地陪伴在身旁,增加雙方互動機會,而且這種機會則讓使用者營造嬉笑怒罵的試驗「嬉玩」氛圍。然而,代理人在目前的語言限制下,只能和使用者膚淺溝通,無法產生更深層的連結,因此在「中期」互動時,使用者開始感到失望而降低互動意願。不過,使用者並未放棄溝通,到了「後期」互動時,反而依據自身需求,打破科技的限制與設定,展現「情感交流、娛樂消遣與資訊獲得」等多種不同互動行為,並且與使用者的線下生活有了連結,也和MSN中其他人際互動有了互補與重疊的關係。
    以上研究結果除了意味幻想力量與多重認知、時間挪移影響,也意味著心智過程與文化經驗中,人際社交壓力的刻意釋放、無意顯露、性別制約或解放以及人我界線的人物實踐,因而塑造代理「人所不能」的可用性。代理人原本的商業宣傳意圖,也就是資訊獲得行為,僅被少數使用者感知,而被忽略。
    換言之,使用者藉由不同情境需求感知不同的符擔性,並且利用己身的想像力,填補實際符擔性(科技物性)與感知符擔性(人性)間的空隙,並讓代理人展現做為長期互動對象的吸引力。
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    Description: 碩士
    國立政治大學
    新聞研究所
    97451018
    99
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0097451018
    Data Type: thesis
    Appears in Collections:[新聞學系] 學位論文

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