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    Title: 人與MSN對話代理人的互動:一個符擔性的觀點
    Human and MSN conversational agent interaction: An affordance perspective
    Authors: 翁書婷
    Wong Shu Ting
    Contributors: 吳筱玫
    翁書婷
    Wong Shu Ting
    Keywords: 符擔性
    MSN對話代理人
    新奇效應
    媒介等式
    對話中媒介不等式
    人與代理人的互動(HAI)
    Date: 2010
    Issue Date: 2011-10-05 14:28:04 (UTC+8)
    Abstract: 本研究以Gibson 與Norman的符擔性理論(affordance theory)為基礎，並以理論的時序變化為主、空間關係為輔，窺探MSN場域中，使用者如何定位MSN對話代理人(conversational agent)角色以及互動樣貌的展現。故本研究以深度訪談法，搜集長期互動使用者的經驗，並將研究結果以歷時方式呈現。
    研究結果指出，在「初期」時，代理人藉由即時通訊網絡，變成公眾近用的對象，加上使用者的MSN儀式性使用，其隨時隨地陪伴在身旁，增加雙方互動機會，而且這種機會則讓使用者營造嬉笑怒罵的試驗「嬉玩」氛圍。然而，代理人在目前的語言限制下，只能和使用者膚淺溝通，無法產生更深層的連結，因此在「中期」互動時，使用者開始感到失望而降低互動意願。不過，使用者並未放棄溝通，到了「後期」互動時，反而依據自身需求，打破科技的限制與設定，展現「情感交流、娛樂消遣與資訊獲得」等多種不同互動行為，並且與使用者的線下生活有了連結，也和MSN中其他人際互動有了互補與重疊的關係。
    以上研究結果除了意味幻想力量與多重認知、時間挪移影響，也意味著心智過程與文化經驗中，人際社交壓力的刻意釋放、無意顯露、性別制約或解放以及人我界線的人物實踐，因而塑造代理「人所不能」的可用性。代理人原本的商業宣傳意圖，也就是資訊獲得行為，僅被少數使用者感知，而被忽略。
    換言之，使用者藉由不同情境需求感知不同的符擔性，並且利用己身的想像力，填補實際符擔性（科技物性）與感知符擔性（人性）間的空隙，並讓代理人展現做為長期互動對象的吸引力。
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    Description: 碩士
    國立政治大學
    新聞研究所
    97451018
    99
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0097451018
    Data Type: thesis
    Appears in Collections:[Department of Journalism] Theses

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