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    題名: 以關鍵成功因素探討服務傳送系統之內涵
    A Study of Content of Service Delivery System Based on Key Success Factor Theory
    作者: 何明城
    Her, Ming Cherng
    貢獻者: 賴士葆
    Lai, Shyh Bao
    何明城
    Her, Ming Cherng
    關鍵詞: 服務業
    關鍵成功因素
    服務傳送系統
    服務品質
    前場
    服務接觸點
    Service Industry
    Key Success Factor
    Service Delivery System
    日期: 1994
    1993
    上傳時間: 2016-04-29 15:15:43 (UTC+8)
    摘要: 　　民國77年，服務業佔GDP 之49.3％，佔三級產業之首。而78年，前三
    參考文獻: 01. 江宏志：「服務行銷問題與策略之研究」，中原大學企研所未出版碩士論文，民74年。
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    03. 林英峰，「服務業的作業系統之設計」，服務業管理學術論文研討會論文，台北：中華民國管理科學學會，民76年10月。
    04.林英峰，「現代生產與作業管理」，台北：管拓文化事業公 司，民79年。
    05. 林山豐，「服務業服務品質之研究－以台北市之本國銀行、外來速食業及百貨業為例」，淡江管科所未出版碩士論文，民78年。
    06. 金聖輝，「服務的知覺風險與資訊蒐策略間關係之研究」，中原企研所未出版碩士論文，民81年。
    07. 林淑珍，「旅館業作業管理與服務品質之實證研究」，文化企研所未出版碩士論文，民80年。
    08. 林建山，「現代服務業行銷學」，台北：環球經濟社，民81年。司徒達賢，「服務業四大管理特性」，卓越，民75年10月，頁154
    09. 洪千惠，「證券經紀商業服務品質之實證研究」，政大企研所未出版碩士論文，民78年。
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    11. 吳岳峰，「廣告業作業管理與服務品質之實證研究」，文化企研所未出版碩士論文，民80年。
    12. 吳宏韋，「台北地區連鎖店服務品質之實證研究」，工技工管所未出版碩士論文，民79年。
    13. 許士軍，「管理學」，東華，民75年。
    14. 呂憲桐，「房屋仲介服務品質之實證研究」，政大企研所未出版碩士論文，民79年。
    15. 陳晏如，「銀行業服務品質之實證研究」，政大企研所未出版碩士論文，民77年。
    16. 陳淑惠，「速食業服務品質之實證研究」，政大企研所未出版碩士論文，民77年。
    17. 賴東明，「廣告物品與廣告人品味」，動腦雜誌，民80年6月，頁25-27。
    18. 賴士葆，「生產／作業管理」，台北：華泰書局，民80年。
    19. 劉水深，「定價應有的幾個觀念」，突破雜誌，民76年8月,頁97。
    20. 劉丁芳，「便利商店服務品質之實證研究」，政大企研所未出版碩士論文，民80年
    21. 劉常勇，「服務品質的觀念模式」，台北市銀月刊，民80年9月,頁2-16。
    22. 鄭淑芳譯，「服務品質十大迷障」，戰略生產力，民79年7月，頁69-74。
    23. 魏正元，「服務核心、服務傳送系統與績效關係之研究－以台北市服飾零售業為實証對象」政大企管所未出版博士論文，民82年。
    24. 魏啟林，「掌握服務業行銷的優勢策略」，突破雜誌，民76年10月，頁30-34。
    25. 顧志遠，「服務業系統設計與管理模式之研究－以醫療服務系統驗證」，清大工業工程所未出版博士論文，民80年。
    26. 黃俊英，「行銷研究－管理與技術」，台北：華泰書局，民70年。
    27. 管康彥，Lecture Notes on Research Methodology for Business/Management Students，政大企研所，民79年。
    28. 曾麗蓉，「醫院門診服務品質之實證研究」，政大企研所未出版碩士論文，77年。




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    描述: 碩士
    國立政治大學
    企業管理學系
    81355043
    資料來源: http://thesis.lib.nccu.edu.tw/record/#B2002003664
    資料類型: thesis
    顯示於類別:[企業管理學系] 學位論文

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