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Title:	The interaction effect of user participation on IT service providing process
Authors:	Li, Eldon Y.;Chang, L.F.-K.;Huang, S.Y.-Y. 李有仁
Contributors:	資管系
Keywords:	Co-creation;Customer relationships;Experience design;Interaction effect;IT service providers;IT services;Positive effects;Production process;Service Oriented;User participation;Value creation process;Customer satisfaction;Management science;Public relations;Sales;Information technology
Date:	2011-08
Issue Date:	2015-10-08 17:53:00 (UTC+8)
Abstract:	The economy model has change from manufacturing oriented to service oriented. Traditional concept which the value of a product is according to the price in transaction is different to modern concept that the price of service which customer is willing to pay depend on how customer is satisfy to the service during the consume progress. Furthermore, the modern production process starts to put emphasis on co-creation with consumers. This article investigate the IT service providers to examining the effects of service dominate logic in the value creation process. Our result shows that provider value cocreating process and experience design process have positive effect on perceived customer relationship. © 2011 IEEE.
Relation:	International Conference on Management and Service Science, MASS 2011, 論文編號 5998785
Data Type:	conference
DOI 連結:	http://dx.doi.org/10.1109/ICMSS.2011.5998785
DOI:	10.1109/ICMSS.2011.5998785
Appears in Collections:	[資訊管理學系] 會議論文

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