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    题名: 解決溝通與文化上的缺陷
    Filling the Communication Gaps between Cultures within an Organization
    作者: 施智明
    Shih, Chih Ming
    贡献者: 林月雲
    Lin, Yue Yun
    施智明
    Shih, Chih Ming
    关键词: 溝通衝突
    文化差異
    個人主義
    員工發展
    Communication conflict
    Culture difference
    individualism
    Employee development
    日期: 2015
    上传时间: 2015-08-24 10:25:44 (UTC+8)
    摘要: The aim of this thesis is to investigate and identify the present communication gaps between cultures within an organization. For these couple decades, there has been numerous international joint ventures happening in China by the Taiwanese firms in order to reduce cost and to reach both economies of scale and economies of scope. In doing so the international joint venture firm has to hire and employee the local Chinese people where the culture is much different than Taiwanese people.

    This thesis studies and examines the possible communication issues and problems that could arise due to differences in culture. The qualitative method of interview was conducted in this thesis, composed of 5 Taiwanese managers and 3 Chinese managers inside the organization. The interview consists of 19 questions which were divided into three categories as follows: Communication, differences between ethnicity, and leadership and change. The responses were carefully examined and compared to see whether the difference in culture created some communication issues in the organization.

    The results from the interviewees and through chart comparison it was clear to conclude that there indeed have been communication issues and problems between the Taiwanese culture and Chinese culture at the workplace. The thesis provides four types of recommendation, including conflict management, internal communication and employee development, management communication strategy for change and strategic employee communication to facilitate major change. This thesis hopes to offer and improve a successful communication change between the different cultures within the organization.
    參考文獻: 1. Barrett, D. (2002). Change communication: using strategic employee communication to facilitate major change. Corporate Communication: An International Journal, 7(4), 219-231
    2. Belle, B. (1976). Organizational Communication Theories: Issues analysis. Paper presented at a meeting of the International Communication Association. Portland, Oregon.
    3. Cheung, W.G., & Chow, H.I. (1999). Subcultures in Greater China: A comparison of managerial values in the People’s Republic of China, Hong Kong, and Taiwan. Asia Pacific Journal of Management, 16(3), 369-387
    4. Goldhaber, G. (1990). Organizational Communication. Wm. C. Brown Publishers, 16-25
    5. Hsiao, D. (2010). Examining the Differences Between Taiwanese and Chinese Manager in Effectiveness of Leading Change. College of Technology Directed Project. Paper 11
    6. Hieu, P. (2013). Problems and conflict in managing International Joint Ventures in Vietnam. Philippine Management Review 2013,20, 47-64
    7. Klein, S. (1996). A management communication strategy for change. Journal of Organization Change Management, 9(2), 32-46.
    8. Linda, P. (1982). Paradigms for Organizational Communication Research: An overview and Synthesis. Western Journal of Speech Communication 46,192-206
    9. Lockett, M. (1988). Culture and the Problem of Chinese Management. Organization Studies, 9(3), 475-96
    10. Low, W.S., & Cheng, S. M., (2006). A comparison study of manufacturing industry in Taiwan and China: Manager’s perceptions of environment, capability, strategy and performance. Asia Pacific Business Review, 12(1), 19-38
    11. Proctor, T., & Doukakis, I. (2003). Change management: The role of internal communication and employee development. Corporate Communication: An International Journal, 8(4), 268-277.
    12. Robert, D. (1972). Characteristics of Organizational Environments and Perceived Environmental Uncertainty. Administrative Science Quarterly 17,313-27
    13. Spaho, K. (2013). Organizational communication and conflict management, 18,103-118
    14. Wong, D. (2001). The Chinese at work: Collectivism or Individualism
    15. Yeh, R.S. (1988a). Values of American, Japanese and Taiwanese Managers in Taiwan: A Test of Hofstede’s Framework. Academic of Management Best Papers Proceedings, pp. 106-110
    16. Yeh, R.S. (1988b), On Hofstede’s Treatment of Chinese and Japanese Values. Asia Pacific Journal of Management, 6(1), 149-160

    Chinese reference
    1. 鄭伯壎 黃國隆. (1999). 本土心理學研究. 第11期, 第3~58頁
    2. 楊國樞. (1993). 中國人的心理與行為--理念及方法篇,台北:桂冠圖書公司
    3. 林亮宏. (2007). 關係, 國家文化與企業倫理關連性之探討-以台灣, 香港及中國大陸為例
    4. 彭泗清, 楊中芳. (2001). 交往關係的影響因素與發展過程, 中國人的人際關係, 情感與信任. 台 北:遠流出版社
    描述: 碩士
    國立政治大學
    企業管理研究所
    102363110
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0102363110
    数据类型: thesis
    显示于类别:[企業管理研究所（MBA學位學程）] 學位論文

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