政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/77907
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113656/144643 (79%)
Visitors : 51696294      Online Users : 469
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大典藏 > College of Commerce > MBA Program > Theses >  Item 140.119/77907


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/77907


    Title: 解決溝通與文化上的缺陷
    Filling the Communication Gaps between Cultures within an Organization
    Authors: 施智明
    Shih, Chih Ming
    Contributors: 林月雲
    Lin, Yue Yun
    施智明
    Shih, Chih Ming
    Keywords: 溝通衝突
    文化差異
    個人主義
    員工發展
    Communication conflict
    Culture difference
    individualism
    Employee development
    Date: 2015
    Issue Date: 2015-08-24 10:25:44 (UTC+8)
    Abstract: The aim of this thesis is to investigate and identify the present communication gaps between cultures within an organization. For these couple decades, there has been numerous international joint ventures happening in China by the Taiwanese firms in order to reduce cost and to reach both economies of scale and economies of scope. In doing so the international joint venture firm has to hire and employee the local Chinese people where the culture is much different than Taiwanese people.

    This thesis studies and examines the possible communication issues and problems that could arise due to differences in culture. The qualitative method of interview was conducted in this thesis, composed of 5 Taiwanese managers and 3 Chinese managers inside the organization. The interview consists of 19 questions which were divided into three categories as follows: Communication, differences between ethnicity, and leadership and change. The responses were carefully examined and compared to see whether the difference in culture created some communication issues in the organization.

    The results from the interviewees and through chart comparison it was clear to conclude that there indeed have been communication issues and problems between the Taiwanese culture and Chinese culture at the workplace. The thesis provides four types of recommendation, including conflict management, internal communication and employee development, management communication strategy for change and strategic employee communication to facilitate major change. This thesis hopes to offer and improve a successful communication change between the different cultures within the organization.
    Reference: 1. Barrett, D. (2002). Change communication: using strategic employee communication to facilitate major change. Corporate Communication: An International Journal, 7(4), 219-231
    2. Belle, B. (1976). Organizational Communication Theories: Issues analysis. Paper presented at a meeting of the International Communication Association. Portland, Oregon.
    3. Cheung, W.G., & Chow, H.I. (1999). Subcultures in Greater China: A comparison of managerial values in the People’s Republic of China, Hong Kong, and Taiwan. Asia Pacific Journal of Management, 16(3), 369-387
    4. Goldhaber, G. (1990). Organizational Communication. Wm. C. Brown Publishers, 16-25
    5. Hsiao, D. (2010). Examining the Differences Between Taiwanese and Chinese Manager in Effectiveness of Leading Change. College of Technology Directed Project. Paper 11
    6. Hieu, P. (2013). Problems and conflict in managing International Joint Ventures in Vietnam. Philippine Management Review 2013,20, 47-64
    7. Klein, S. (1996). A management communication strategy for change. Journal of Organization Change Management, 9(2), 32-46.
    8. Linda, P. (1982). Paradigms for Organizational Communication Research: An overview and Synthesis. Western Journal of Speech Communication 46,192-206
    9. Lockett, M. (1988). Culture and the Problem of Chinese Management. Organization Studies, 9(3), 475-96
    10. Low, W.S., & Cheng, S. M., (2006). A comparison study of manufacturing industry in Taiwan and China: Manager’s perceptions of environment, capability, strategy and performance. Asia Pacific Business Review, 12(1), 19-38
    11. Proctor, T., & Doukakis, I. (2003). Change management: The role of internal communication and employee development. Corporate Communication: An International Journal, 8(4), 268-277.
    12. Robert, D. (1972). Characteristics of Organizational Environments and Perceived Environmental Uncertainty. Administrative Science Quarterly 17,313-27
    13. Spaho, K. (2013). Organizational communication and conflict management, 18,103-118
    14. Wong, D. (2001). The Chinese at work: Collectivism or Individualism
    15. Yeh, R.S. (1988a). Values of American, Japanese and Taiwanese Managers in Taiwan: A Test of Hofstede’s Framework. Academic of Management Best Papers Proceedings, pp. 106-110
    16. Yeh, R.S. (1988b), On Hofstede’s Treatment of Chinese and Japanese Values. Asia Pacific Journal of Management, 6(1), 149-160

    Chinese reference
    1. 鄭伯壎 黃國隆. (1999). 本土心理學研究. 第11期, 第3~58頁
    2. 楊國樞. (1993). 中國人的心理與行為--理念及方法篇,台北:桂冠圖書公司
    3. 林亮宏. (2007). 關係, 國家文化與企業倫理關連性之探討-以台灣, 香港及中國大陸為例
    4. 彭泗清, 楊中芳. (2001). 交往關係的影響因素與發展過程, 中國人的人際關係, 情感與信任. 台 北:遠流出版社
    Description: 碩士
    國立政治大學
    企業管理研究所
    102363110
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0102363110
    Data Type: thesis
    Appears in Collections:[MBA Program] Theses

    Files in This Item:

    File SizeFormat
    311001.pdf6928KbAdobe PDF287View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback