政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/61550

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政大機構典藏 > 傳播學院 > 新聞學系 > 期刊論文 > Item 140.119/61550

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Title:	溝通不確定性：探索社交媒體在災難事件中的角色
Authors:	陳百齡;鄭宇君 Chen,Pai-Lin;Cheng,Yu-Chung
Contributors:	新聞系
Keywords:	不確定性;正確性;災難傳播;社交媒體;科學傳播;備援頻道 uncertainty;accuracy;disaster communication;social media;science communication;backchannel
Date:	2012.06
Issue Date:	2013-11-11 09:37:08 (UTC+8)
Abstract:	身處災難事件頻繁的當代社會，面對災難發生暴增的資訊流量、焦慮與恐慌的情緒漫延，在動態變化的情境下，社交媒體如何滿足公眾溝通不確定性的需求？本文以2009年莫拉克風災為例，探索公眾如何運用不同的災難媒體溝通不確定性，研究發現：既有的社交媒體不足以解決災難時期的資訊需求，透過網路社群架設的臨時災情網站，有效將社交媒體散布的各種訊息引導到災情網站進行過濾與查證，不同災情網站的參與社群各自發展出確保資訊正確性的途徑，社交媒體因而成為新型態的流言傳散與查證平台。 This study examines how people manage the surge of information in dynamic situations. When faced with uncertainty during a disaster event, people tend to experience anxiety and fear. In August 2009, during the disastrous floods brought by Typhoon Morakot in Taiwan, a new form of communication facilitated by the latest communication technologies and social media emerged. Ad hoc disaster information websites effectively collected and organized disaster-related information from various internet communities. Through collective gatewatching, these websites developed a unique technique to ensure the accuracy of information. Thus, social media has become a new platform for spreading information and factchecking.
Relation:	中華傳播學刊 , 21 , 119-153
Data Type:	article
Appears in Collections:	[新聞學系] 期刊論文

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