English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113656/144643 (79%)
Visitors : 51756897      Online Users : 532
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 企業管理學系 > 學位論文 >  Item 140.119/54528
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/54528


    Title: 應徵者自我監控特質與國籍對應徵者防禦型印象管理戰術之影響
    The effects of self-monitoring and nationality differences of applicants on choosing defensive impression management tactics
    Authors: 鄭嘉瑩
    Cheng, Chia Ying
    Contributors: 蔡維奇
    吳祉芸

    鄭嘉瑩
    Cheng, Chia Ying
    Keywords: 防禦型印象管理
    自我監控
    國籍
    Defensive impression management
    self-monitoring
    nationality
    Date: 2011
    Issue Date: 2012-10-30 11:18:30 (UTC+8)
    Abstract: 過去在防禦型印象管理策略前因的探討相當缺乏,應徵者端的前因文獻存在缺口,故本研究欲探討防禦型印象管理的三種策略:「道歉」、「開脫」與「合理化」策略的選擇因素包含應徵者的自我監控特質與國籍差異,並將五大人格特質納為本研究的控制變項。本研究採問卷法,透過紙本與網路兩種收集管道,總共收集了台灣與非台灣(歐洲)兩地共171份有效樣本,其中台灣為102份,非台灣(歐洲)則為69份。
    本研究結果指出,應徵者在進行防禦型印象管理戰術選擇時會因國籍的不同而有差異,特別是對於「道歉」與「開脫」策略的影響,台灣樣本傾向使用前者,而歐洲樣本則傾向使用後者,然而「合理化」策略並未有差異;至於自我監控特質則僅影響「合理化」策略的使用,對「道歉」與「開脫」策略的使用並無影響。本研究結果同時提供面試官與應徵者如何解讀防禦型印象管理戰術;對企業而言,面試官並無法完全藉由應徵者使用的防禦型印象管理戰術推測其自我監控特質;對應徵者而言,合理化策略在研究結果中為一保守且安全的策略使用。
    In the past, there are lacks of researches studied about the antecedent of defensive impression management tactics. Especially the antecedents of applicants’ side are still unknown, and that is the purpose of this research. This research plans to explore the effects of applicants’ self-monitoring and nationality differences on the choices of applicants’ defensive impression management tactic.
    Paper and online questionnaire methods were conducted. 171 samples were been collected which were from Taiwan and non-Taiwan (Europe). There were 102 samples from Taiwan area and 69 samples were from non-Taiwan area which is Europe area.
    The results show that the nationality differences affect applicants’ choices of defensive management tactics, especially apology and excuse tactics. Samples from Taiwan area tend to choose apology tactic. However, samples from non-Taiwan (Europe) area prefer to choose excuse tactic in the same situation. And self-monitoring only affects justification tactic. These results can provide the guidance for both interviewers and applicants. For interviewers, it’s not suitable to infer applicant’s self-monitoring by the tactic he/she chose. And for applicants, justification tactic could be a safe option in such situation.
    Reference: 一、 中文部分
    1. 俞如,不怕你來問,就怕你不問,就業情報雜誌295期。取自就業情報網,
    網址:http://media.career.com.tw/Careerbook/magshort.asp?CA_NO=295p016
    2. 李佩芬,尖銳面試問題 如何回答才得體?就業情報雜誌336期。取自就業情
    報網,網址:http://media.career.com.tw/treasury/treasury_main.asp?no=336p09
    0&no2=53
    3. 林能白、邱宏昌(1999),服務品質之研究─服務人員人格特質之影響分析與應
    用,管理學報,16(2),175-200。
    4. 黃靖雅(2003),職業傾向與五大人格特質量表之甄選效度驗證與比較─以某電子
    公司為例,國立中央大學人力資源管理研究所碩士論文。
    5. 楊育豪(2011),面試官特質對於應徵者防禦型印象管理策略選擇之影響,東海
    大學企業管理學研究所碩士論文。
    6. 吳明隆(2006),SPSS統計應用學習實務:問卷分析與應用統計,台北:知城數
    位科技。
    7. 吳祉芸(2008),甄選面談中應徵者防禦型印象管理策略及效果之研究,國立政
    治大學企業管理研究所博士論文。
    8. 王石番(1989),傳播內容分析法,台北:幼獅。
    二、英文部分
    1. Anderson, L.R. (1990). Toward a two-track model of leadership training:
    Suggestions from self-monitoring theory. Small Group Research, 21, 147-167.
    2. Ashford, S.J., & Northcraft, G.B. (1992). Conveying more or less than we realize:
    The role of impression-management in feedback seeking. Organizational Behavior
    and Human Decision Processes, 53, 310-334.
    3. Bozeman, D.P., & Kacmar, K.M. (1997). Cybernetic model of impression
    management processes in organizations. Organizational Behavior and Human
    Decision Processes, 69, 9-30.
    4. Braaten, D.O., Cody, M.J., & DeTienne, K.B. (1993). Account episodes in
    organizations: Remedial work and impression management. Management
    Communication Quarterly, 6, 219-250.
    5. Briggs, S.R., & Cheek, J.M. (1980). On the nature of self-monitoring: Problems with
    assessment, problems with validity. Journal of Personality and Social Psychology,
    38, 678-686.
    6. Brown, P., & Levinson, S.C. (1987). Politeness: Some universals in language use.
    Cambridge, UK: Cambridge University Press.
    7. Caldwell, D.F., & O’Reilly, C.A. (1982). Responses to failure: The effect of choice and
    responsibility on impression management. Academy of Management Journal, 25,
    121-136.
    8. Cuieford, J.P. (1965). Fundamental Statistics in Psychology and Education (4th ED.).
    NY: McGraw-Hill.
    9. Cupach, W.R., Metts, S., & Hazelton, Jr., V. (1986). Coping with embarrassing
    predicaments: Remedial strategies and their perceived utility. Journal of Language
    and Social Psychology, 5, 181-200.
    10. Dipboye, R.L. (1992). Selection interviews: Process perspectives. Cincinnati, OH:
    South-Western.
    11. Ellis, A.P.J., West, B.J., Ryan, A.M., & DeShon, R.P. (2002). The use of impression
    management tactics in structured interviews: A function of question type? Journal
    of Applied Psychology, 87, 1200-1208.
    12. Fandt, P.M., & Ferris, G.R. (1990). The management of information and
    impressions: When employees behave opportunistically. Organizational Behavior
    and Human Decision Processes, 45, 140-158.
    13. Fiske, S.T., & Taylor, S.E. (1991). Social cognition (2nd Ed.) NY: McGraw-Hill.
    Forgas, J.P. (1995). Mood and judgment: The Affect infusion model (AIM).
    14. Fukumo, M., & Ohbuchi, K. (1998). How effective are different accounts of harm-
    doing in softening victims’ reactions? A scenario investigation of the effects of
    severity, relationship, and culture. Asian Journal of Social Psychology, 1, 167-178.
    15. Gabrenya, W.K., & Arkin, R.M. (1980). Factor structure and factor correlates of the
    self- monitoring scale. Personality and Social Psychology Bulletin, 6, 13-22.
    16. Gardner, W.L. & Martinko, M.J. (1988). Impression Management in Organizations.
    Journal of Management, 14(2), 321-338.
    17. Giacalone, R.A., & Rosenfeld, P. (Ed.) (1989). Impression management in
    organization. Hillsdale, N.J.: Lawrence Erlbaum Associates.
    18. Giacalone, R.A., & Rosenfeld, P. (Eds) (1991). Applied impression management:
    How image-making affects managerial decisions. Newbury Park, Calif.: Sage
    Publications.
    19. Goei, R., Roberto, A., Mayer, G., & Carlyle, K. (2007). The effects of favor and
    apology on compliance. Communication Research, 34, 575-595.
    20. Goffman, E. (1959). The presentation of self in everyday life. Garden City, NY:
    Doubleday Anchor.
    21. Goffman, E. (1971). Relations in public. NY: Harper & Row.
    22. Gonzales, M.H. (1992) A thousand pardons: The effectiveness of verbal remedial
    tactics during account episodes. Journal of Language and Social Psychology, 11,
    133-151.
    23. Gonzales, M.H., Pederson, J.H., Manning, D.J., & Wetter, D.W. (1990). Pardon my
    gaffe: Effects of sex, status, and consequence severity on accounts. Journal of
    Personality and Social Psychology, 58, 610-621.
    24. Gordon, R.A., Rozelle, R.M., & Baxter, J.C. (1988). The effect of applicant age,
    job level, and accountability on the evaluation of job applicants. Organizational
    Behavior and Human Decision Processes, 41, 20-33.
    25. Hitt, M.A., & Barr, S.H. (1989). Managerial selection decision models: Examination
    of configural cue processing. Journal of Applied Psychology, 74, 53-61.
    26. Hofstede, G. (1990). Managerial Culture and work-related values in India.
    Organization Studies, 11, 106-106.
    27. James, W. (1890). Principles of psychology. NY: Holt.
    28. Johnson, J.A. (n.d.) (2008). IPIP-NEO narrative report, available at:
    www.personal.psu.edu/faculty/j/5/j5j/IPIP
    29. Jones, E.E., & Pittman, T.S. (1982). Toward a general theory of strategic self-
    presentation. In J. Suls (Ed.), Psychological perspectives on the self(Vol. 1). Hillsdale,
    N.J.: Lawrence Erlbaum Associates, 231-262.
    30. Jones, E.E., & Wortman, C.B. (1973). Ingratiation: An attributional approach.
    Morristown, N.J.: General Learning Press.
    31. Judge, T.A. &Bretz, R.D. (1994). Political influence behavior and career sucess.
    Journal of Management, 20, 43-65.
    32. Kilduff, M., & Day, D.D. (1994). Do chameleons get ahead? The effect of self-
    monitoring on managerial careers. Academy of Management Journal, 37(4),
    1047-1060.
    33. Kroeber, A.L., & Klunkhohn, C. (1952). Culture: A critical review of concepts and
    definitions. Cambridge, Massachusetts: Harvard University Press.
    34. Leary, M.R., & Kowalski, R.M. (1990). Impression management: A literature review
    and two-component model. Psychological Bulletin, 107: 34-47.
    35. McCrae, R.R., & Costa, P.T., Jr. (1987). Validation of the five-factor model of
    personality across instruments and observers. Journal of Personality and Social
    Psychology, 52(1), 81-90.
    36. McCullough, M.E., Worthington, E.L., & Rachal, K.C. (1997). Interpersonal forgiving
    in close relationships. Journal of Personality and Psychology, 73, 321-336.
    37. McLaughlin, M.L., Cody, M.J., & Rosenstein, N.E. (1983). Account sequences in
    conversation between strangers. Communication Monographs, 50, 102-125.
    38. Migliore, L.A. (2011). Relation between big five personality traits and Hofstede’s
    cultural dimensions. Cross Cultural Management: An International Journal, 18(1),
    38-54.
    39. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
    40. Ohbuchi, K., Kameda, M., & Agarie, N. (1989). Apology as aggression control: Its
    role in mediating appraisal and response to harm. Journal of Personality and Social
    Psychology, 56, 219-227.
    41. Pandey, J. (1986). Sociological perspectives on ingratiation. Progress in
    Experimental Personality Research, 14, 205-29.
    42. Peeters, H., & Lievens, F. (2006). Verbal and Nonverbal Impression Management
    Tactics in Behavior Description and Situational Interviews. International Journal of
    Selection and Assessment, 14, 206-222.
    43. Pulakos, E.D., & Schmitt, N. (1995). Experience-based and situational interview
    questions: Studies of validity. Personnel Psychology, 48, 289-308.
    44. Robbins, S.P. (1994). Essentials of Organizational Behavior. Englewood Cliffs, NJ:
    Prentice-Hall, Inc.
    45. Roberts, L.M. (2005). Changing faces: Professional image construction in diverse
    organizational settings. Academy of Management Review, 30, 685-711.
    46. Rosenfeld, P., Giacalone, R.A., & Riordan, C.A. (1994). Impression management
    theory and diversity: Lessons for organizational behavior. American Behavioral
    Scientist, 37, 601-604.
    47. Rosenfeld, P., Giacalone, R.A., & Riordan, C.A. (1995). Impression management in
    Organizations: Theory, measurement, practice. NY: Routledge.
    48. Schachter, S., & Singer, J. (1962). Cognitive, social, and physiological determinants
    of emotional state. Psychological Review, 69, 379-399.
    49. Schlenker, B.R. (1980). Impression management: The self-concept, social identity,
    and interpersonal relations. Monterey, Calif.: Brooks/Cole.
    50. Schlenker, B.R., & Darby, B.W. (1981). The use of apologies in social predicaments.
    Social Psychology Quarterly, 44, 271-278.
    51. Schneider, D.J. (1981). Tactical self-presentations: Toward a broader conception.
    In J.T. Tedeschi (Ed.), Impression management theory and social psychological
    research (pp.23-40) NY: Academic Press.
    52. Schonbach, P. (1990). Account episodes: The management or escalation of conflict.
    Cambridge, UK: Cambridge University Press.
    53. Schonbach, P., & Kleibaumhuter, P. (1990). Severity of reproach and defensiveness
    of accounts. In M.J. Cody & M.L. McLaughlin (Eds), The Psychology of tactical
    communication. Clevedon, UK: Multilingual Matters Ltd, 229-243.
    54. Scott, M.B., & Lyman, S.M. (1968). Accounts. American Sociological Review, 33,
    46-62.
    55. Snyder, M. (1974). Self-monitoring of expressive behavior. Journal of Personality
    and Social Psychology, 30, 526-537.
    56. Snyder, M., & Gangstad, S. (1986). On the nature of self-monitoring: Matters of
    assessment, matters of validity. Journal of Personality and Social Psychology, 51,
    125-139.
    57. Stevens, C.K., & Kristof, A.L. (1995). Making the right impression: A field study of
    applicant impression management during job interviews. Journal of Applied
    Psychology, 80, 587-606.
    58. Takaku, S. (2000). Culture and status as influences on account giving: A comparison
    between the United States and Japan. Journal of Applied Social Psychology, 30,
    371-383.
    59. TaTa, J. (2002). The influence of accounts on perceived social loafing in work teams.
    The International Journal of Conflict Management, 13. 292-308.
    60. Tedeschi, J. T., Schlenker, B. R., Bonoma, T. V. (1971). Cognitive dissonance: Private
    ratiocination or public spectacle? American Psychologist, 26, 685-695.
    61. Tedeschi, J.T., & Melburg, B. (1984). Impression management and influence in the
    organization. In S.B. Bacharach & E.J. Lawler (Eds.), Research in the Sociology of
    Organizations, 3, 31-58. Greenwich, CT: JAI Press.
    62. Tedeschi, J.T., & Reiss, M. (1981). Verbal strategies in impression management. In
    C. Antaki (Ed.), The psychology of ordinary explanations of social behavior
    (pp.271-309), London: Academic Press.
    63. Tsai, W.C., Chen, C.C., & Chiu, S.F. (2005). Exploring boundaries of the effects of
    applicant impression management tactics in job interviews. Journal of Management,
    31, 108-132.
    64. Tsai, W.C., Huang, T.C., Wu, C.Y., & Lo, I.H. (2010). Disentangling the effects of
    applicant defensive impression management tactics in job interviews. International
    Journal of Selection and Assessment, 18(2), 131-140.
    65. Turnley, W.H., & Bolino, M.C. (2001). Achieving desired images while avoiding
    undesired images: Exploring the role of self-monitoring in impression management.
    Journal of Applied Psychology, 86(2), 351-360.
    66. Van Iddekinge, C.H., McFarland, L.A., & Raymark,P.H. (2007). Antecedents of
    impression management use and effectiveness in a structured interview. Journal of
    Management, 33, 752-773.
    67. Wayne, S.J. and Ferris, G.R. (1990). Influence tactics, affect, and exchange quality in
    supervisor-subordinate interactions: a laboratory experiment and field study.
    Journal of Applied Psychology, 75, 487-99.
    68. Wayne, S.J. and Green, S.A. (1993). The effects of leader-member exchange on
    employee citizenship and impression management behavior. Human Relations, 46,
    1431-1440.
    69. Wayne, S.J., & Liden, R.C. (1995). Effects of impression management on
    performance ratings: A longitudinal study. Academy of Management Journal, 38,
    232-260.
    70. Weiner, B. (1992). Human motivation: Metaphors, theories, and research. Newbury
    Park, CA: Sage Publications.
    71. Williams, R. (1993). Culture is ordinary. In A. Gray & J. McGuigan(Ed.), Studying
    culture: An introductory reader (pp.5-14). London: Edward Arnold.
    72. Zaccaro, S.J., Foti, R.J., & Kenny, D.A. (1991). Self-monitoring and trait based
    variance in leadership: Situations. Journal of Applied Psychology, 76, 308-315.
    Description: 碩士
    國立政治大學
    企業管理研究所
    99355048
    100
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0099355048
    Data Type: thesis
    Appears in Collections:[企業管理學系] 學位論文

    Files in This Item:

    File SizeFormat
    504801.pdf1664KbAdobe PDF2561View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback