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    Title: 軟體業導入品質管理機制影響之分析–以一軟體公司導入CMMI的經驗為例
    Authors: 侯志霖
    Contributors: 尚孝純
    侯志霖
    Keywords: 能力成熟度整合模型
    軟體品質
    能力成熟度
    平衡計分卡
    品質管理
    CMMI
    Software Quality
    BSC
    Quality Management
    TQM
    Date: 2005
    Issue Date: 2009-09-18 17:41:20 (UTC+8)
    Abstract: 軟體產業向來都是腦力密集產業,面對全球化的趨勢,其競爭層次早已不再侷限於國內,而是提升至跨國與跨區域的領域。因此唯有強化競爭力才得以屹立於產業中。
    卡內基美隆大學的軟體工學院(Software Engineer Institute, SEI)制定之能力成熟度整合模型(Capability Maturity Model Integration, CMMI),已成為國際軟體工程中廣泛認同的標準。行政院制定的六年國家展計畫(2002–2008),其中數位台灣(e–Taiwan)專案中政府更擬定推動民間業者CMMI的計畫,以提升國內軟體開發的素質與強化國際競爭力。
    CMMI的導入,無疑是希望從組織面、成本面、品質面等面向全面提升軟體的品質。然而在眾多的導入案例中,學術界對於台灣的軟體企業導入CMMI產生之影響所進行的研究論文相對匱乏。而且國內的資訊軟體業者普遍為中小型機構,是否可以獲得預期的效益也未可知,然在導入的過程卻必須先面臨接踵而來的衝擊。
    本文針對已經有成功導入經驗的業者進行研究,藉由研究執行CMMI所衍生的負面衝擊並釐清這些衝擊產生的原因,以協助企業在開始執行之前便能了解其影響,以及相關衝擊產生之原因。讓企業經營階層在執行導入CMMI決策時有更為完整的參考依據,以降低導入CMMI時所衍生出的負面衝擊,進而提升效益。
    "目錄
    摘要 ………………………………………………………………………… II
    第一章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究目的 2
    第二章 文獻探討 4
    第一節 品質管理概述 4
    第二節 能力成熟度整合模型 13
    第三節 CMMI在台灣的實施現況 22
    第四節 平衡計分卡 24
    第五節 實施品質管理所產生的影響 31
    第三章 研究方法 35
    第一節 研究方法 35
    第二節 研究流程 36
    第三節 個案企業背景 39
    第四節 訪談對象背景 40
    第四章 研究結果 43
    第一節 訪問結果整理 43
    第二節 訪問結果歸類 52
    第三節 負面影響及其產生原因 54
    第五章 研究發現 59
    第一節 研究發現 59
    第二節 負面影響產生原因探討與分析 61
    第三節 產業特性分析 64
    第六章 結論與建議 68
    第一節 研究總結 68
    第二節 實施品質機制之建議 70
    第三節 研究限制 72
    第四節 後續研究建議 73
    參考文獻錄 75
    附錄一 問卷回覆資料 78
    訪談對象一 78
    訪談對象二 82
    訪談對象三 86
    訪談對象四 90
    訪談對象五 94
    訪談對象六 98
    Reference: 壹、英文部分:
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    貳、中文部份:
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    戴久永(1996)品質管理。中華民國品質管制學會,臺北。
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    93932603
    94
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0093932603
    Data Type: thesis
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

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