政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/36247
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113822/144841 (79%)
Visitors : 51788589      Online Users : 36
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/36247


    Title: 軟體業導入品質管理機制影響之分析–以一軟體公司導入CMMI的經驗為例
    Authors: 侯志霖
    Contributors: 尚孝純
    侯志霖
    Keywords: 能力成熟度整合模型
    軟體品質
    能力成熟度
    平衡計分卡
    品質管理
    CMMI
    Software Quality
    BSC
    Quality Management
    TQM
    Date: 2005
    Issue Date: 2009-09-18 17:41:20 (UTC+8)
    Abstract: 軟體產業向來都是腦力密集產業，面對全球化的趨勢，其競爭層次早已不再侷限於國內，而是提升至跨國與跨區域的領域。因此唯有強化競爭力才得以屹立於產業中。
    卡內基美隆大學的軟體工學院(Software Engineer Institute, SEI)制定之能力成熟度整合模型(Capability Maturity Model Integration, CMMI)，已成為國際軟體工程中廣泛認同的標準。行政院制定的六年國家展計畫(2002–2008)，其中數位台灣(e–Taiwan)專案中政府更擬定推動民間業者CMMI的計畫,以提升國內軟體開發的素質與強化國際競爭力。
    CMMI的導入，無疑是希望從組織面、成本面、品質面等面向全面提升軟體的品質。然而在眾多的導入案例中，學術界對於台灣的軟體企業導入CMMI產生之影響所進行的研究論文相對匱乏。而且國內的資訊軟體業者普遍為中小型機構，是否可以獲得預期的效益也未可知，然在導入的過程卻必須先面臨接踵而來的衝擊。
    本文針對已經有成功導入經驗的業者進行研究，藉由研究執行CMMI所衍生的負面衝擊並釐清這些衝擊產生的原因，以協助企業在開始執行之前便能了解其影響，以及相關衝擊產生之原因。讓企業經營階層在執行導入CMMI決策時有更為完整的參考依據，以降低導入CMMI時所衍生出的負面衝擊，進而提升效益。
    "目錄
    摘要 ………………………………………………………………………… II
    第一章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究目的 2
    第二章 文獻探討 4
    第一節 品質管理概述 4
    第二節 能力成熟度整合模型 13
    第三節 CMMI在台灣的實施現況 22
    第四節 平衡計分卡 24
    第五節 實施品質管理所產生的影響 31
    第三章 研究方法 35
    第一節 研究方法 35
    第二節 研究流程 36
    第三節 個案企業背景 39
    第四節 訪談對象背景 40
    第四章 研究結果 43
    第一節 訪問結果整理 43
    第二節 訪問結果歸類 52
    第三節 負面影響及其產生原因 54
    第五章 研究發現 59
    第一節 研究發現 59
    第二節 負面影響產生原因探討與分析 61
    第三節 產業特性分析 64
    第六章 結論與建議 68
    第一節 研究總結 68
    第二節 實施品質機制之建議 70
    第三節 研究限制 72
    第四節 後續研究建議 73
    參考文獻錄 75
    附錄一 問卷回覆資料 78
    訪談對象一 78
    訪談對象二 82
    訪談對象三 86
    訪談對象四 90
    訪談對象五 94
    訪談對象六 98
    Reference: 壹、英文部分：
    Azuma, Motoei (1996) Software Product Evaluation System: Quality Models, Metrics and Process – International Standards and Japanese Practice. Information and Software Technology, Vol. 38, pp. 145-154.
    Baker, Emanuel R. (2001) Which Way, SQA Software, IEEE Volume 18, Issue 1, pp. 16-18.
    Bevan , N. (1999) Quality in Use: Meeting User Needs for Quality. Journal of System and Software, Volume 49, Issue 1, pp. 89-96.
    Boegh, Jorgen; Depanfilis, Stefano; Kitchenham, Barbara and Pasquini, Alberto (1999) A Method of software Quality Planning, Control and Evaluation. IEEE Software Los Alamitos, Vol. 16, Iss. 2, Mar, p.69.
    Boynton, A.C.; Victor, B. and Pine, B. J. II (1993) New competitive strategies： challenges to organizations and information technology. IBM System Journal, 32, pp. 40-64.
    Buzzle, Robert D. and Gale, Brasley T. (1989) The PIMS Principle. New York Free Press.
    Clarke, C.J. (1997) The Strategic Planning Society – the First 30 Years, Long Range Planning, Vol. 30, No. 3, pp.332.
    Crosby, Philip B. (1979) Quality is free, McGraw –Hill Book Co., New York, pp. 7.
    Crosby, Philip B. (1987) The Issues in Quality： Quality –– Management`s Choice, Quality Troy, pp.78-79.
    Deming, W. Edwards (1988) Out of the crisis, Cambridge MA Massachusetts of Technology, Center for Advanced Engineering Study.
    Deutsch, M.S. and Willis, R.R. (1988) Software Quality Engineering: A Total Technical and Management Approach. Prentice Hill Inc.
    Feigenbaum, Armand (1983) Total Quality Control. 3rd ed. McGraw-Hill Book Co., New York.
    Fields, J.C. (1993) Total Quality for Schools： A Suggestion for American Education. ASQC, Milwaukee，WI.
    Gale, B.T. and Buzzell, R.D. (1989) Market Perceived Quality： Key Strategic Concept. Planning Revie, Vol..17, No.2, pp.6-11.
    Hames, Richard D. (1991) Total Quality Management： The Strategic Advantage.
    International Journal of Physical Distribution & Logistics Management, Vo1.21, No.4, May , pp. 9-14.
    Ho, S.K.M. (1994) Is ISO 9000series for Total Quality Management? International Journal of Quality and Reliability Management, Vol 11, Iss.9, pp.74-89.
    Hoyer, R. W.; Hoyer, Brook B.Y.; Crosby, Philip B. and Deming; W. Edwards, et al., What is quality, Vol.34, Iss. 7, Jul, pp. 52-63.
    Iskikawa, Koaru (1985) What is total quality control? The Japanese Way, Prentice-Hall Inc., Englewood Cliffs, NJ, pp.44-45.
    Jambekar, Anil B. (2000) A systems thinking perspective of maintenance, operations, and process quality. Journal of Quality in Maintenance Engineering, Vol. 6 No. 2, pp. 123–132. MCB University Press.
    Juran, Joseph M. (1988) Juran’s Quality Control Handbook 4th edition, MacGraw-Hill Book Co., New York, pp. 22-28.
    Kaplan, R. and Norton, D. P. (1992) The Balanced Scorecared – Measures that drive performance, Harvard Business Review, January-February, pp. 71-79.
    Kaplan, R. and Norton, D. P. (1996) Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, January-February, pp. 75-85.
    M., Jorgensen (1999) Software quality measurement. Advances in Engineering Software Vol. 30, Iss. 12, pp.907-912.
    Martin, Ray (1997) Do we practice quality principles in the performance measurement of critical success factors? Total Quality Management, Dec, pp.429-444.
    Philips, L.W.; Chang, D.R and Buzzell R.D. (1983) Product Quality, Cost Position, and business Performance, Journal of Marketing, Spring.
    Philips, Mike (2004) CMMI Program Manager at the European Software Engineering Process Group Conference, SEI, Carnegie Mellon, Pittsburgh, PA.
    Pirsig, Robert M (1974) Zen and the art of motorcycle maintenance, William Morrow & Co., New York, pp.206-207.
    Schulmeyer, G. Gordon and McManus, James I (1999) The Handbook of Software Quality Assurance 3rd edition, Prentice-Hall Inc., NJ.
    SEI, Carnegie Mellon (2002) CMMI–SE/SW/IPP/SS, Continuous Representation, V1.1. SEI, Carnegie Mellon, Pittsburgh, PA.
    SEI, Carnegie Mellon (2002) CMMI–SE/SW/IPP/SS, Staged Representation, V1.1. SEI, Carnegie Mellon, Pittsburgh, PA.
    Shewhart, Walter A. (1931) Economic Control of Quality of Manufactured Product, D. Van Nostrand Co., New York, pp.53-54.
    Shipengrover, Judith A (1994) The relationship of Total Quality Management to the implementation of the school improvement process in a New York State Excelsior Award-winning school district. State University of New York, Buffalo.
    Taguchi, Genichi and Wu, Yu-in (1979) Introduction to Offline Quality Control. Central Japan Quality Control Association, Negaya, Japan, p.2.
    Voas, Jeffrey (2000) Developing a Usage–based Software Certification Process. IEEE Journal of Computer, Volume 33, Issue 8, Aug. pp. 32-37.
    Yin, P.K. (1994) Case Study Research：Design and Methods, SAGE Publication.
    貳、中文部份：
    Robert S. Kaplan & David P. Norton著 朱道凱譯 (2000)，平衡計分卡/資訊時代的策略管理工具，臉譜出版社，台北。
    Robert S. Kaplan & David P. Norton著 陳正平譯 (2004)，策略地圖，臉譜出版社，台北。
    石川馨著 鐘朝崧譯(1982) 日本式品質管制，先鋒企業管理發展中心，中壢。
    黃文卿 (1998) 深度訪談之理論與實務，國家公園學報，第八卷，第二期 pp. 166–178。
    褚秀敏 (1998) 關鍵成功因素與績效評估制度關聯性之研究 – 以郵局為例，國立台灣大學會計研究所，台北。
    經濟部工業局提昇軟體品質計畫網站，http://www.cmmi-taiwan.org.tw/，存取日期: 2006/7/16。
    楊國樞、文崇一、吳聰賢、李亦園 (1998) 社會及行為科學研究法上冊東華書局，臺北。
    戴久永（1996）品質管理。中華民國品質管制學會，臺北。
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    93932603
    94
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0093932603
    Data Type: thesis
    Appears in Collections:[Executive Master of Business Administration] Theses

    Files in This Item:

    File SizeFormat
    index.html0KbHTML2248View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback