Reference: | 方國定(2005)。整合知覺玩性擴充資訊科技接受模式-以入口網站為例。資訊管理展望,7(1),37-54。
行政院公共工程委員會(2002a)。政府採購法。
行政院公共工程委員會(2002b)。政府採購人員品德操守問卷調查。
行政院公共工程委員會(2002c)。電子採購作業辦法。
行政院公共工程委員會(2002d)。政府採購電子化計畫簡報。
行政院公共工程委員會(2002)。共同供應契約電子採購系統立約商作業操作手冊。台北:行政院公共工程委員會。取自:http://0rz.tw/bGqa3
行政院公共工程委員會公文(2002, 10)。
行政院公共工程委員會(2003)。推動政府採購電子化成果與效益。
行政院公共工程委員會(2009)。97年度政府採購法業務推動情形及執行績效。台北:行政院公共工程委員會。
行政院研究發展考核委員會(2007)。優質網路政府計畫(97年-100年,行政院核定發展優質網路社會計畫項下)。台北:行政院研究發展考核委員會。取自:http://www.rdec.gov.tw/public/data/94201283671.pdf
行政院研究發展考核委員會(2007)。政府e化服務10週年應用推廣專刊:台灣e起來(86-96頁)。台北:行政院研究發展考核委員會。
行政院研究發展考核委員會(2007)。電子化政府報告書。台北:行政院研究發展考核委員會。
行政院研究發展考核委員會(2008)。97年度政府採購業務推動情形及執行績效。台北:行政院公共工程委員會。取自:
http://www.pcc.gov.tw/pccap2/BIZSfront/upload/attachment/9ad82b6ade55a24e7f2c370d050fab91.pdf
行政院公共工程委員會(2009)。2代電子採購系統。台北:行政院公共工程委員會。取自:http://edu.gp.gov.tw/gmstudent/class2/class_main.asp?ct=6
朱斌妤、李鳳梧、林岳嶙(2003)。「政府採購電子化效率評估」。發表於第三屆政治與資訊研討會,佛光大學主辦,宜蘭。
朱斌妤(2004)。台灣與美國電子化政府比較研究。國科會專題研究計畫成果報告(報告編號:NSC92-2414-H-110-003),台北:中華民國行政院國家科學委員會。
江明修、陳敦源、黃東益、莊國榮、蕭乃沂(2004)。運用資訊通信科技現「全民參政理想」之規劃與研究。財團法人資訊工業策進會委託研究案。
李仲彬、黃紀(2005)。影響資訊系統推動成效之組織因素:台中市與高雄市「地理資訊系統」建置之研究。東吳政治學報,20,1-46。
池文海、鍾權宏、陳瑞龍(2004)。應用分析層級程序法於我國政府採購績效評估指標之研究」。運籌研究集刊,5, 57-82。
林芳在(2004)。製造業資訊系統之服務品質研究-以中鋼公司為例。中山大學企業管理學系研究所碩士論文,未出版,高雄。
林岳嶙(2003)。以流程再造的觀點評估政府採購電子化之效率-以高雄市政府為例。中山大學公共事務研究所碩士論文,未出版,高雄。
林佳穎(2007)。政府網站線上服務品質與顧客滿意度關係之研究。中原大學資訊管理研究所,未出版,桃園。
洪廣朋、黃旭男、陳怡娟(2004)。企業間電子化採購對組織間關係的影響。電子商務學報,6(1),117-142。
徐士傑(2002)。建構國內醫院衡量電子化採購績效之指標,中正大學資訊管理研究所,未出版,嘉義。。
徐崇偉(2008)。以P.Z.B.缺口理論探討資訊委外服務品質與滿意度之關係-以XY公司為例。元智大學管理研究所碩士學位論文,未出版,桃園。
高偲凱(2008)。智庫作為科技決策資訊支援之研究-以工業技術研究院國際科技政策觀測平台為例。國立中山大學公共事務管理研究所碩士論文,未出版,高雄。
夏海瀧(2008)。網路旅行社線上訂票系統服務品質之探討。淡江大學企業管理學系碩士在職專班,未出版,台北。
陳光華(2009)。資訊顧問之服務品質與顧客滿意度探討-以物流業為例。國立交通大學管理學院碩士在職專班運輸物流組,未出版,新竹。
陳志瑋(2006)。從全局治理角度論中央與地方協力關係之建構。財團法人國家展望文教基金會、台灣心會主辦「行政區域重劃與遷都」學術研討會,台北。
陳俊偉(2000)。電子領投標系統整合式行為意向模型之實證研究。中山大學公共事務管理研究所碩士論文,未出版,高雄。
陳啟光、鄭傑升、王國明(2002)。電子化政府推動成效評估量表之建構-民眾主觀認知構面之探討。中國工業工程學刊,19(2),39-52。
陳敦源、黃東益、蕭乃沂(2001)。資訊與民主:台灣議會網站政治溝通功能之評估。理論與政策,3(15),19-60。
黃朝盟、李仲彬(2001)。電子化政府的網站設計:台灣省二十一縣市政府WWW網站內容評估。中國行政,69,47-74。
黃朝盟、朱斌妤、黃東益(2008)。電子治理成效調查評估與分析報告。行政院研考會委託研究報告(報告編號09640D002503),台北市,行政院研考會。
黃朝盟、黃東益、劉宜君(2007)。我國電子化政府之影響評估。行政院研考會委託研究報告(報告編號RDEC-095-01),台北市:行政院研考會。
黃東益(2009)。電子化政府的影響評估:內部顧客的觀點。文官制度季刊,1(3),25-53。
黃東益、朱斌妤、蕭乃沂(2008)。電子治理成效調查評估與分析報告。行政院研考會委託研究報告(報告編號09640D002503)。台北市,行政院研考會。
張鍾琪(1999)。政府採購電子化計畫推動現況。研考雙月刊,23(5),45-48。
洪廣朋、張榕容(2007),從交易成本與社會交換觀點探討供應商採用電子化採購之影響因素。電子商務學報,9(1),71-96。
楊錫安(2001)。政府採購電子化之發展。研考雙月刊,25( 1),30-34。
楊顯欽(2001)。政府採購法實施後公共工程招標決標制度之研究—以高雄市政府為例。高雄第一科技大學營建工程系碩士論文,未出版,高雄。
楊淑惠(2003)。運用資料包絡分析法於電子化採購績效評估系統之研究-以紡織成衣業為例。成功大學高階管理碩士在職專班碩士論文,未出版,台南。
楊明璧,詹淑文(2005)。電子化政府服務品質及民眾滿意程度分析-以臺北市電子化政府入口網站為研究對象。顧客滿意學刊,1(1),117-144。
楊菀菁(2004)。由服務品質缺口模式探討高雄市市長電子信箱服務品質與民眾滿意度。國立中山大學公共事務管理研究所碩士論文,高雄市。
楊明璧,詹淑文(2005)。電子化政府服務品質及民眾滿意程度分析-以臺北市電子化政府入口網站為研究對象。顧客滿意學刊,1(1),117-144。
項靖、翁芳怡(2000)。我國政府網路民意論壇版面使用者滿意度之實證研究。公共行政學報,4,259-286。
項靖(2000)。線上政府:我國地方政府WWW網站之內涵與演變。行政暨政策學報,2,41-95。
項靖(2009)。透明化電子治理:以網站落實政府資訊公開。行政院研究發展考核委員會委託電子治理研究中心執行之研究報告(報告編號0972461343)。台北市:行政院研考會。
彭烜廣(2002)。政府小額採購制度績效衡量指標之研究-平衡計分卡技術之應用。台灣大學土木工程學研究所碩士論文,未出版,台北。
鄭經文、張鳴珊(2007)。由雙因子理論和PZB模型探討人力仲介網站服務品質。靜宜大學國際企業學系暨研究所研討會,靜宜大學國際企業學系暨研究所,台中。
鄧振源(2002)。計劃評估:方法與應用。基隆市:海洋大學運籌規劃與管理研究中心。
蕭乃沂、盧志山、趙文彬、賴怡君(2002)。民眾使用網路報稅的評估:計劃行為理論觀點的初探。公共行政學報,6,67-86。
蕭乃沂(2003)。「政府採購電子化的成效評估:透明化觀點的指標建立」。發表於倡廉反貪與行政透明學術研討會,台灣透明組織主辦,台北。
蕭乃沂、陳敦源、黃東益(2003)。網路民主政府-台北市市長信箱的評估與前瞻。研考雙月刊,27(1),100-110。
蕭乃沂、羅晉(2008)。電子化政府計劃評估架構之建立與運用:以數位台灣分項計畫為例。2008 TASPAA夥伴關係與永續發展國際學術研討會,台中,東海大學。
經濟部示範性資訊運用開發計畫(ITAP)(2003)。AB計畫結案報告。http://itap.tdp.org.tw/group/applicaiton/tdp_itap/index.php
Bhatnagar, S. (2007). Impact assessment study of e-Government projects in India. Indian Institute of Management.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17: 99-120.
Brussels. (2004). Communication from the commission to the council, the European parliament, the European economic and social committee and the committee of the regions: Action plan for the implementation of the legal framework for electronic public procurement. Commission Of The European Communities.
Buckley, J. (2003). E-service quality and the public sector. Managing Service Quality, 13(6): 453-462.
CAPS Research (2003). Benchmarking in an eProcurement environment. Available at http://www.capsresearch.org
Chu, Pin-Yu, Naiyi Hsiao, Fung-Wu Lee, & Chun-Wei Chen (2004). Exploring success factors for government electronic tendering system: Behavioral perspectives from end users. Government Information Quarterly, 21(2): 219-234.
Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results, doctoral dissertation. MIT Sloan School of Management, Cambridge, MA.
Denhardt, J. V. (2003). The new public service: Serving, not steering. London: M.E. Sharpe.
DeLone, W. H. & McLean, E. R. (1992). Information system success: The quest for the dependent variable. Information Systems Research, 3(1): 60-95.
DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean model of information system success: A ten-year update. Journal of Management Information Systems, 19(4): 9-30.
DeBoer, L., Harink, J. & Heijboer, G. (2004). A conceptual model for assessing the impact of electronic procurement. European Journal of Purchasing and Supply Management, 8: 25-33.
eEurope (2004). User satisfaction and usage survey of eGovernment services.Prepared for the eGovernment Unit. DG Information Society Europe Commission. Retrieved from http://www.europa.eu.int/egovernment_research.
Esteves, J. & Joseph, R. C. (2007). A comprehensive framework for the assessment of eGovernment projects. Government Information Quarterly, 25(1): 118-132
European Commission (2005). Functional requirements for conducting electronic public procurement under the EU framework.
Field, J. M., Gregory, R. H., & Kingshuk, K. S. (2004). Managing quality in the e-Service system: Development and application of a process model. Production and Operations Management, 13(4): 291-306.
Gemini, C. (2005). Online availability of public services: How is europe progressing. European Commission.
Gilbert, D., Balestrini, P. & Littleboy, D. (2004). Barriers and benefits in the adoption of E-government. The International Journal of Public Sector Management, 17(4): 286-301.
Grizzle, G. A. (2002). Performance measurement and dysfunction: The dark side of quantifying work. Public Performance & Management Review, 25(4): 363-369
Griffin, D. & Halpin, E. (2005). An exploratory evaluation of UK local e-Government from an accountability perspective. The Electronic Journal of e-Government, 3(1): 13-28.
Heeks, R. (Ed.) (1999). Reinventing government in the information age. New York: Routledge.
Heeks, R. (2001) Reinventing government in the information age, in reinventing government in the information age, R.B. Heeks (ed.), Routledge, London, 9-21
Heeks, R. (2006). Benchmarking eGovernment: Improving the national and international measurement, evaluation and comparison of eGovernment. IDPM i-Government Working Paper no. 18.
Horan, T.A., Abhichandani, T. & Rayalu, R. (2006). Assessing user satisfaction of e-government services: development and testing of quality-in-use satisfaction with advanced traveler information systems (ATIS). Proceedings of the 39th Hawaii International Conference on System Sciences, Hawaii.
Holzer, M. & Kim, S. (2007). Digital governance in municipalities worldwide (2007) - A longitudinal assessment of municipal websites throughout the world. The E-Governance Institute National Center for Public Performance Rutgers, the State University of New Jersey, Campus at Newark.
Hsu, F. M., Chen, T. Y., & Wang, S. (2009). Efficiency and satisfaction of electronic records management systems in e-government in Taiwan. The Electronic Library, 27(3): 461-473.
Jansen, A. & Olnes, S. (2004). Quality assessment and benchmarking of Norwegian public web sites. Proceedings of the European Conference on e-government, Dublin.
Kalakota, R. & Robinson, M. (1999). E-Business: Roadmap for Success, Mass: Addison-Wesley.
Kaufmann, D. (2003). Governance and Growth. World Bank Working Paper。
Ladhari, R. (2008). Alternative measures of service quality: A review. Managing Service Quality, 18(1): 65-86.
Layne, K. & Lee, J. (2001). Developing fully functional e-government: A four stage model. Government Information Quarterly, 18(2): 122(15).
Liao, S.H., Cheng, C.H., Liao, W.B.& Chen, I.L.(2003). A web-based architecture for implementing electronic procurement in military organizations. Technovation, 23(6): 521-532
Liao, T.S., Wang, M.T., & Tserng, H.P. (2002). A framework of electronic tendering for government procurement: A lesson learned in Taiwan. Automation in Construction, 11: 731-742.
Lyon, Patricia (2000). Partnership for good governance in the 21st Century. Australian Journal of Public Administration. 59(3): 87-92. Century. Australian Journal of Public Administration, 59(3): 87-92.
McKinney, V., Yoon, K. & Zahedi, F. M. (2002) The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3): 296-315.
Melitski, J. (2003). Capacity and e-government performance: An analysis based on early adopters of internet technologies in New Jersey. Public Performance & Management Review, 26(4): 376-390.
Montagna, Jorge Marcelo (2005). A framework for the assessment and analysis of electronic government proposals. Electronic Commerce Research and Applications, 4(3): 204-219.
Neef, R. (2002). Aspects of the informal economy in a transforming country: The case of Romania. International Journal of Urban & Regional Research, 26(2): 299-323.
OECD (2008). Proposed outline for Assessing E-Government Benefits. http://www.olis.oecd.org/COMNET/PUM/egovproweb.nsf/viewHtml/index/$FILE/expert_seminar.htm.
Panayiotou N. A., Gayialis S. P. & Tatsiopoulos I. P. (2004). An e-procurement system for governmental purchasing. Int. J. Production Economics, 90: 79-102.
Parasuraman, A., Zeithaml , V.A. & Berry , L.L. (1985). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(Spring): 12-40.
Parasuraman, A., Zeithaml , V.A. & Berry , L.L. (1994). Alternative scales for measuring service quality—a comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70: 201-30.
Parasuraman, A. & Grewal,D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28: 168-174.
Parasuraman, A., Zeithaml, V. & Malhotra A. (2000). e-wervice quality: Definition, dimensions and conceptual model. Working Paper, Marketing Science Institute, Cambridge, MA.
Parasuraman, A., Zeithaml, V. & Malhotra A. (2005). A multiple-Item Scale for assessing electronic service quality. Journal of Service Research, 7(3): 213-233.
Panopoulou, E., Tambouris, E. & Tarabanis K. (2008). A framework for evaluating web sites of public authorities. Aslib Proceedings: New Information Perspectives, 60(5): 517-546.
Pinho, C & Macedo, I. M. (2008). Examining the antecedents and consequences of online satisfaction within the public sector : The case of taxation services. Emerald Group Publishing Limited, 2(3): 177-193.
Ramfos A. & Fitsilis P. (2005). Electronic public procurement at european level.
Pina, V., Torres, L., & Royo, S. (2007). Are ICT’s improving transparency and accountability in the EU regional and local governments? An empirical study. Public Administration, 85(2): 449-472.
Reddick, C. G. (2005). Citizen interaction with e-government: From the streets to servers? Government Information Quartely, 22: 38-57.
Rai, A., Lang, S., & Welker, R. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis, information systems research, 13(1): 50-69.
Sakowicz, M. (2004). How should e-Government be evaluated? Different methodologies and Methods. In: NISPAcee occasional papers, 5(2): 18-26.
Singla, M.L. (2002). The governance: transforming the national bone marrow. Journal of Management Research, 2(3): 165-175.
Stowers, G. N. L. (2004). Measuring the Performance of E-government. IBM Center for The Business of Government.
Shohreh, K. & Christine, B. (2003). Impact of the internet on internal service quality factors: The travel industry case. The Journal of Applied Business Research: 135-145.
Torres, L, Pina, V. & Acerete, B (2006). E-Governance developments in European Union cities: Reshapng government’s relationship with citizens. Governance, 19(2): 277-302.
UNESCAP. What is Good Governance? Poverty and Development Section. United Nations Economic and Social Commission for Asia and the Pacific, Bangkok, Thailand.
UNESCAP. United Nations e-government Survey 2008. Poverty and Development Section, United Nations Economic and Social affairs, New York, U.S.
UN (2008). UN E-Government Survey 2008. From e-Government to Connected Governance.
Vaidya, K. (2007, December). Applying the DeLone and McLean information success model to measure public e-procurement success. Paper presented at the CollECTeR 2007, Melbourne Australia.
van Velsena, L. V., Geesta, T. V. D., Heddeb, M. T., & Derksc, W. (2009). Requirements engineering for e-Government services: A Citizen-centric Approach and Case Study. Government Information Quarterly. doi:10.1016/j.giq.2009.02.007.
West, D. W. (2004). E-Government and the transformation of service delivery and citizen attitudes. 2004 Public Administration Review, 64(1): 15-27.
Wimmer, Maria A. (2002). A european perspective towards online one-stop government: the eGOV project. Electronic Commerce Research and Applications, 1: 92-103.
West, D. W. (2004). E-Government and the transformation of service delivery and citizen attitudes. 2004 Public Administration Review, 64(1): 15-27.
Worldwide Governance Indicator (2007). Retrieved from http://info.worldbank.org/governance/wgi2007/
Wang, Y. S., & Liao, Y. W. (2008). Assessing e-government systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25: 717-733.
Zeithaml, V., Parasuraman, A. & Malhotra, A. (2000). e-Service Quality: Definition, Dimensions and Conceptual Model. Working Paper, Marketing Science Institute, Cambridge, MA.
Zhao, J. J., Truell, A. & Alexander, M. W. (2008). Characteristics and effectiveness of the U.S. state e-government - to - business services. Delta Pi Epsilon Journal, 50(2): 100-125. |