| Reference: | 參考書目
中文部分:
1.王蘋蘋，"會計師應該對誰負責"，管理雜誌，第109期，民國七十二年七月:頁52-60。
2.李長聯，"會計師對財務報表使用者法律責任之研究"，政治大學會計研究所未出版之碩士論文，民國七十五年六月。
3.李滿春，以行銷觀點論會計師業務之發展，政治大學會計研究所未出版之碩士論文，民國七十一年六月。
4.林英峰，現代生產與作業管理，商略印書館，民國74年元月
5.林英峰，服務業作業系統之設計，中華民國管理科學管會服務業管理學術論文研討會，民國七十六年十月。
6.省三，"輔導上櫃，會計升級"，會計研究月刊，第53期，民國七十九年二月。
7.柯鎮洪，"印象的影響力－談會務所的形象包裝"，會計研究月刊，第40期，民國七十八年一月:頁74-77。
8.許是祥譯，David A. Aaker原著，企業策略管理，中華企業管理發展中心，民國七十六年九月。
9.陳俊卿，當前我國會計師財務簽証缺失之研究，政治大學會計研究所未出版之碩士論文，民國七十五年元月.
10.陳惠卿，我國會計師社會形象之研究，政治大學會計研究所未出版之碩士論文，民國七十二年六月.
11.陳韻年，"審計人員面臨之法律責任及其因應之道"，會計評論，政治大學會計研究所暨財團法人李先庚會計文教基金會編印，民國七十八年十二月:頁47-58
12.陳韻年，李秋燕，"爭取業務，各顯神通－競爭激烈的會計師業務"，會計研究月刊，44期，民國七十八年五月:頁36-41。
13.溫世明，我國股票上市公司簽証會計師之選任及更換之研究，政治大學會計研究所未出版之碩士論文，民國七十四年一月。
14.張耿禧，"簡介國內大型會計師事務所－兼談在台灣" 中興會計，民國七十八年:頁90-103.
15.鍾保敏，會計師職業專業化之研究，政治大學會計研究所未出版之碩士論文，民國六十八年十二月。
二.英文部分:
1. Bradlow David A.,"Positioning the Accounting Firm",The CPA Journal, (December 1985): 10-18.
2. Briloff, Abraham J.,"Do Management Services Endanger Independence and Objectivity? ", The CPA Joural,(August 1987) :22-29.
3. Chase, Richard B., "Where does the Customer Fit in a Service Operation ?.", Harvard Business Review,(Novenber-December, 1978): 137-143.
4. Chase, Richard B., "The Customer Contact Approach to Services: The Bases and Practical Extensions",Operation Research, (July-August, 1981): 698-706
5. Chase, Richard B. & Cavid A. Tausik., "The Customer Contact Model for Organization Design", Management Service. (September1983): 1037-1050.
6. Collins, Stephen H ., "Professional Liability: the Situation Worsens", Joural of Accountancy, ( November 1985) :57--66.
*7. COMMISSION ON AUDITERS` RESPONSIBILITIES (COHEN COMMISSION). Report,Conclusions.and Recommendations.New York:Commission on Auditors` Responsibilities,1978.
*8. Earle, Victor. "Accountants on Trial in a Theater of the Absurd", Fortune, (May 1972) :227.
9. Francis, Jere R. & Donald J. Stokes. "Audit Prices,Product Differentiation, and Scale Economies: Future Evidence from the Australian Market", Joural of Accounting Rearch, (Autumn 1986): 83-393.
10. J., Gonld & Willian A. Kolb 合編"社會科學辭典" ,New York, The Free Press. 1964.
11. Judd, Robert C. "The Case of Redefining Services" ,Jouranl of Marketing, (January 1964): 59
12. Kell, Walter & William C. Boynton & Richard E. Ziegler Modern Auditing, Fourth ed., John wiley & sons.
13. Lovelock, Christopher H., "Developing and Managing the Customer-Service Function in the Service Sector" The Service Encounter, (edited by John A.Czepiel & Michael R. Solomon & Carol F. Surprenant, D.C. Heath and Company, 1985) :262-270.
14. Maister David H.,"Balancing the Professional Service Firm;, Sloan Managemnet Review, (fall 1982): 15-29.
15. Maister,David H. & Christopher H. Lovelock,"Managing Facilitator Services ", Sloan Management Review,(Summer 1982): 19-31
16. Mednick,Robert & Gary John Previts,"The Scope of CPA Services:A View of the Future",Joural of Accountancy,(May 1987): 220-238.
*17. Meiges, Walter B. & O. R. Whittington & K. J. Pany, & R. F. Meigs, • Principles of Auditing, 9th ed.(Homewood Ill. Richard D. Irwin,1988):78--80 .
18. Miller, E. J. & A. K. Rice, Systems of Organization,Tauistock Publications, London, 1967.
19. Minow, Newton N., "Accountants` Liability and the Litigation Explosion", Journal of Accountancy,(September 1984): 70--86.
20. Murdick Robert G., Barry Render & Robert S.Russell, Service Operations Management, Allyn & Bacon Corp,1990.
21. Rathmell, John M., "What is Meant by Services? "Jouranl of Marketing, Vol.30, (October 1966): 32-36
22. Regan, Willeam J., "The Service Revolution", Journal of Marketing, (July 1963) :57-62.
23. Roger w. Schmenner, "How Can Service Business Survive and Prosper?" Sloan Management Review (Spring 1986): 21-32.
24. Sasser, W. Earl & R. Paul Olsen & D. Daryl Wyckoff.Management of Service Operations—Text, Cases, and Readings.
25. Schmenner,Roger W., Production/Operations Management-Concepts and Situation. (Science Research Associates,Inc. 1987).
26. Shaw. John C ., The Service Focus--Developing Winning Game Plans for Sevice Companies. (Richard.DIrwin. Inc. 1990) .
*27. SUBCOMMITTEE ON REPORTS. ACCOUNTING AND MANAGEMENT OF THE COMMISSION ON GOVERNMENT OPERATIONS. U.S. SENATE (METCALF COMMITTEE). The Accounting Establishment: A Staff Study. Washington. D.C ., 1977.
28. Thomas. Dan R. E., " Strategy is Different in Service Businesses", Harvard Business Review,(July-August,1978): 158-165.
*29. Trueblood,Robert M., "The Management Service Function in Public Accounting", Journal of Accounting. (July 1961): 41.
30. Wild. Ray. Operations Management:A Policy framework,1980:
30. Wilson, Aubrey. The Marketing of Professional Services . (London: Mcctraw Hill 1972): 1
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