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    政大機構典藏 > 商學院 > 企業管理學系 > 期刊論文 >  Item 140.119/78184


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    題名: How transformational leadership fuels employees’ service innovation behavior
    作者: Kao, Ping-Jen;Pai, Peiyu;Lin, Tingling;Zhong, Jun-Yu
    白佩玉
    貢獻者: 企管系
    關鍵詞: motivational mechanism;psychological climate;service innovation;social-political mechanism;transformational leadership
    日期: 2015-05
    上傳時間: 2015-09-02 15:59:48 (UTC+8)
    摘要: Although there is a consensus that transformational leadership (TFL) is critical to successful service innovation behavior, the relationship between the two remains inconclusive. This study adopts a dual perspective approach that considers both motivational and social-political perspectives to further elicit the influence of TFL on the service innovation behavior of frontline employees. Using multiphase and multisource data from 269 employees and 1396 customers of hair salons, the results show that the perceived organizational climate for innovation, creative self-efficacy, and expected image gains fully mediate the relationship between TFL and employees’ service innovation behavior. TFL positively influences employees’ perceived organizational climate for innovation, which in turn enhances the service innovation behavior of employees through both motivational (i.e. creative self-efficacy) and social-political (i.e. expected image gains) mediating mechanisms. Surprisingly, expected image risks are found to have a non-significant relationship with service innovation behavior. We discuss implications of these findings with respect to innovation literature and management practice, as well as offer suggestions for further research.
    關聯: Service Industries Journal, 35(7-8), 448-466
    資料類型: article
    DOI 連結: http://dx.doi.org/10.1080/02642069.2015.1015519
    DOI: 10.1080/02642069.2015.1015519
    顯示於類別:[企業管理學系] 期刊論文

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