政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/78184

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 113318/144297 (79%)
Visitors : 51044008 Online Users : 938

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大典藏 > College of Commerce > Department of Business Administation > Periodical Articles > Item 140.119/78184

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/78184

Title:	How transformational leadership fuels employees’ service innovation behavior
Authors:	Kao, Ping-Jen;Pai, Peiyu;Lin, Tingling;Zhong, Jun-Yu 白佩玉
Contributors:	企管系
Keywords:	motivational mechanism;psychological climate;service innovation;social-political mechanism;transformational leadership
Date:	2015-05
Issue Date:	2015-09-02 15:59:48 (UTC+8)
Abstract:	Although there is a consensus that transformational leadership (TFL) is critical to successful service innovation behavior, the relationship between the two remains inconclusive. This study adopts a dual perspective approach that considers both motivational and social-political perspectives to further elicit the influence of TFL on the service innovation behavior of frontline employees. Using multiphase and multisource data from 269 employees and 1396 customers of hair salons, the results show that the perceived organizational climate for innovation, creative self-efficacy, and expected image gains fully mediate the relationship between TFL and employees’ service innovation behavior. TFL positively influences employees’ perceived organizational climate for innovation, which in turn enhances the service innovation behavior of employees through both motivational (i.e. creative self-efficacy) and social-political (i.e. expected image gains) mediating mechanisms. Surprisingly, expected image risks are found to have a non-significant relationship with service innovation behavior. We discuss implications of these findings with respect to innovation literature and management practice, as well as offer suggestions for further research.
Relation:	Service Industries Journal, 35(7-8), 448-466
Data Type:	article
DOI link:	http://dx.doi.org/10.1080/02642069.2015.1015519
DOI:	10.1080/02642069.2015.1015519
Appears in Collections:	[Department of Business Administation] Periodical Articles

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML2	922	View/Open
Corrigendum.pdf		256Kb	Adobe PDF2	533	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...