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政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 > Item 140.119/74624

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題名:	Assessing and managing the benefits of enterprise systems: the business manager`s perspective
作者:	尚孝純 Shang, Shari
貢獻者:	資管系
關鍵詞:	Enterprise systems;ERP systems;business benefits;IS effectiveness;perceived net benefit flow;operational benefits;managerial benefits;strategic benefits;IT infrastructure benefits;organizational benefits
日期:	2002
上傳時間:	2015-04-16 16:51:34 (UTC+8)
摘要:	This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the years after ES implementation. Based on an analysis of the features of enterprise systems, on the literature on information technology (IT) value, on data from 233 enterprise systems vendor-reported stories published on the Web and on interviews with managers of 34 organizations using ES, the framework provides a detailed list of benefits that have reportedly been acquired through ES implementation. This list of benefits is consolidated into five benefits dimensions: operational, managerial, strategic, IT infrastructure and organizational, and illustrated using perceived net benefit flow (PNBF) graphs. In a detailed example, the paper shows how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations.
關聯:	Information Systems Journal,12(4),271-299
資料類型:	article
DOI 連結:	http://dx.doi.org/10.1111/radm.12130
DOI:	10.1111/radm.12130
顯示於類別:	[資訊管理學系] 期刊論文

文件中的檔案:

檔案	描述	大小	格式	瀏覽次數
j.1365-2575.2002.00132.x.pdf		133Kb	Adobe PDF2	956	檢視/開啟

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