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政大典藏 > College of Commerce > Department of MIS > Periodical Articles > Item 140.119/74624

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/74624

Title:	Assessing and managing the benefits of enterprise systems: the business manager`s perspective
Authors:	尚孝純 Shang, Shari
Contributors:	資管系
Keywords:	Enterprise systems;ERP systems;business benefits;IS effectiveness;perceived net benefit flow;operational benefits;managerial benefits;strategic benefits;IT infrastructure benefits;organizational benefits
Date:	2002
Issue Date:	2015-04-16 16:51:34 (UTC+8)
Abstract:	This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the years after ES implementation. Based on an analysis of the features of enterprise systems, on the literature on information technology (IT) value, on data from 233 enterprise systems vendor-reported stories published on the Web and on interviews with managers of 34 organizations using ES, the framework provides a detailed list of benefits that have reportedly been acquired through ES implementation. This list of benefits is consolidated into five benefits dimensions: operational, managerial, strategic, IT infrastructure and organizational, and illustrated using perceived net benefit flow (PNBF) graphs. In a detailed example, the paper shows how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations.
Relation:	Information Systems Journal,12(4),271-299
Data Type:	article
DOI link:	http://dx.doi.org/10.1111/radm.12130
DOI:	10.1111/radm.12130
Appears in Collections:	[Department of MIS] Periodical Articles

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File	Description	Size	Format
j.1365-2575.2002.00132.x.pdf		133Kb	Adobe PDF2	956	View/Open

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