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Title:	知識服務業的成長路徑--以產業研究服務業為例
Other Titles:	The Growth Pattern of Knowledge Based Service– A Study of Industrial Research Service
Authors:	葉永泰;吳思華;洪德俊 Yeh, Yung-Tai;Wu, Se-Hwa;Horng, Der-Juinn
Contributors:	企管系
Keywords:	知識管理;顧問服務;產業研究;成長路徑 knowledge management;consulting service;industrial research;evolution pattern
Date:	2008-09
Issue Date:	2014-03-04 17:34:33 (UTC+8)
Abstract:	在「知識即是商品」與「人才與知識比資本更重要」兩大概念下，知識服務業日益蓬勃發展且重要性逐漸增加，而此產業的發展更與我國經濟發展有著密切關係，其中又以「顧問服務業」與「產業研究服務業」的發展最具代表性。雖然知識服務業已然扮演極為重要的角色，但是台灣在這一方面的發展卻仍不及先進國家，尤其是扮演政府智庫與企業醫生的管理顧問與產業研究等服務業，在國內的發展更是艱辛，並且常面臨「知識無價」（知識無價值）的挑戰。根究其主要原因在於企業缺乏成長模式、專案執行與知識管理的互動模式，以及未能提出獨特的創見或解決方案所致。透過研究國際產業研究服務公司的發展過程，以及國內相關機構發展歷程的分析，加上實際參與實務運作與相關從業人員的訪談，可以發現企業成長有其五階段模式與階段間障礙需要克服，藉由有效運用產業研究架構與知識管理的互動模式，可協助實務界提供最佳服務與提高營運效率，並突破成長階段的障礙，朝向更高階領域發展。 In the concepts of “Knowledge is a product” and “Manpower and knowledge are more important than capital” were emphasis at this moment. Those factors excite the development of knowledge-based service getting more prosperous, especially the consulting service and industrial research service etc. Those two types of services have closer relationship with the development of industries. The “Knowledge Service” is taking the very important role today, but the development in Taiwan is falling far behind comparing the advanced countries. This is particular true in facing the challenge of “knowledge has no value” within the management consultant in the “government think-tank” and the “enterprise’s doctor” as well as industrial research service sector. The main reason of this is lacking of enterprise development model as well as the interactive business model among project execution and knowledge management, and also caused by lacking of unique insight and total solution. By studying the development process of international industrial research service companies, the analysis of development history in the relevant domestic institute, and the interview of actual operation participants, we found five stages in the enterprise development, and the obstacles in between those five stages needs to overcome. Through the efficient manipulation of enterprise research structure and the interactive model in Knowledge Management, it is helpful in providing the optimized service and increase the operational efficiency. The obstacles can be broken through during the stage of development, and moving toward the next higher stage in the developing domain.
Relation:	產業與管理論壇, 10(3), 50+52-67
Data Type:	article
Appears in Collections:	[Department of Business Administation] Periodical Articles

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