Reference: | 王怡順、湯宗益、湯宗泰 (2002)。電子商務之服務品質衡量模式-以數位行銷為例。中華管理學報,3(3),75-94。 李正忠 (2004)。網路調查所面臨的問題與解決建議。資訊社會研究,6,1-24。取自:http://society.nhu.edu.tw/jccic/06/ab/6-01s.pdf [Aug 28, 2010] 朱斌妤、黃仟文、翁少白 (2008)。以科技接受模式探討即時交通資訊系統之使用意願。電子商務學報,10(1),173-200。 行政院研究發展考核委員會 (2005a)。94年度行政機關網站評獎實施計畫。台北:行政院。取自:http://www.rdec.gov.tw/ct.asp?xItem=4029278&CtNode=12226&mp=100 [Jun 22, 2010] 行政院研究發展考核委員會 (2005b)。電子化政府報告書(93-94年度)。台北:行政院。取自:http://www.rdec.gov.tw/public/Data/711615155271.pdf [Jun 22, 2010] 行政院研究發展考核委員會 (2007)。優質網路政府計畫(97-100年)。台北:行政院。取自:http://www.rdec.gov.tw/public/Data/85201431871.pdf [Jun 22, 2010] 行政院研究發展考核委員會 (2008)。電子化政府報告書(96年度)。台北:行政院。取自:http://www.rdec.gov.tw/public/Data/85191995271.pdf [Jun 22, 2010] 行政院研究發展考核委員會 (2009a)。民眾對電子化政府相關議題的看法(調查日期:98.9.29-30)。台北:行政院。取自:http://www.rdec.gov.tw/public/Data/9101410365971.pdf [Jun 22, 2010] 行政院研究發展考核委員會 (2009b)。政府入口網專案簡介(中文版)。台北:行政院。取自:http://www7.www.gov.tw/about/files/MyEgovProfile-zh-tw.pdf [Jun 22, 2010] 周思伶 (2009)。政府網站服務品質指標建構之研究。國立政治大學公共行政研究所碩士論文。 周家惠、張善斌、范垂仁、顧為元 (2004)。綜合所得稅網路結算申報系統的接受度研究。電子商務研究,2(4),359-380。 邱皓政 (2004)。結構方程式:LISREL的理論、技術與應用。台北:雙葉書廊。 邱皓政 (2005)。量化研究法(二):統計原理與分析技術-SPSS中文視窗版操作實務詳析。台北:雙葉書廊。 洪新原、梁定澎、張嘉銘 (2005)。科技接受模式之彙總研究。資訊管理學報,12(4),211-234。 孫本初 (2007)。新公共管理。台北:一品文化出版社。 許嘉文 (2003)。電子化政府入口網站服務功能之研究-從民眾使用觀點出發。中山大學公共事務管理研究所碩士論文。 陳云玲 (2005)。影響民眾使用網路公共論壇的關鍵因素。國立政治大學公共行政研究所碩士論文。 陳怡君 (2008)。優質網路政府主動服務新思維-民眾e管家。研考雙月刊,32(1),57-65。 陳祥 (2005)。電子化政府成長與演化-以我國「我的e政府」入口網站為例。研考雙月刊,29(4),76-91。 陳祥、許嘉文 (2003)。各國電子化政府整合型入口網站功能比較分析。研考雙月刊,27(5),102-115。 陳敦源、胡龍騰、曾冠球 (2008)。2020年台灣電子治理願景與方向:情境規劃的應用。行政院研究發展考核委員會:委託研究案研究報告(編號:09640D002503)。 陳敦源、黃東益、蕭乃沂、郭思禹 (2006)。官僚回應性與內部顧客關係管理:台北市政府市長信箱個案研究。行政暨政策學報,42,143-182。 陳慶文、黃照貴、侯憲昇 (2009)。以品質管理觀點探討網路報稅系統之使用滿意度。品質學報,16(3),195-211。 陳叡智、包文凱 (2007)。政府機關導入資訊系統成效之研究-以國稅局稅務平台系統為例。中原企管評論,5(2),73-96。 陳羅傑、陳凱凌 (2008)。以科技接受模型探討矯正機構遠距接見模式系統接受度之研究。績效與策略研究,5(2),17-32。 曾冠球、陳敦源、胡龍騰 (2009)。推展公民導向的電子化政府:願景或幻想?。公共行政學報,33,1-43。 黃建國 (2006)。政府為民服務網路申辦系統的服務品質:以「台北市民e點通」為例。世新大學行政管理學研究所碩士論文。 黃朝盟、吳濟安 (2007)。電子化政府影響評估。研考雙月刊,31(1),76-85。 楊秀娟 (2003)。政府網路服務單一窗口。研考雙月刊,27(1),40-49。 楊明璧、詹淑文 (2005)。電子化政府服務服務品質及民眾滿意程度分析-以台北市電子化政府入口網站為研究對象。顧客滿意學刊,1(1),117-144。 詹前隆、江俊毅、黃昆廷 (2009)。使用者組織內部的服務品質缺口模型之驗證-以資訊系統服務需求為例。資訊管理學報,16,113-130。 詹淑文 (2001)。我國電子化政府民眾滿意度之研究—以臺北市政府網站為例。國立臺北大學企業管理學所碩士論文。 廖則竣、江志卿 (2005)。網站服務品質、顧客滿意度及後續行為意圖之探討:以網路購物為例。管理與系統,12(1),23-47。 劉士豪、宋餘俠、廖秀莉、劉靖敏 (2010)。我的e政府還是你的e政府?-以服務落差觀點檢視電子化政府入口網之服務品質。管理評論,29(1),19-34。 劉聰德、莊純琪、陳怡如 (2008)。資訊化社會的推動力。科技發展政策報導,2,1-15。 鄭傑升 (2001)。從民眾使用的觀點建構電子化政府推動成效評估量表。私立元智大學工業工程研究所碩士論文。 蕭乃沂 (2001)。電子化政府便民應用服務的評估架構。研考雙月刊,25(1),75-81。 蕭乃沂等 (2000)。民眾使用網路報稅的評估:計畫行為理論觀點的初探。公共行政學報,6,67-86。 羅晉 (2008)。電子化參與的效益與風險:民眾對政府網站的認知與使用行為之初探。資訊社會研究,15,181-208。
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of Information technology: A replication. Mis Quarterly, 16(2), 227-247. Ahn, T., Ryu, S., & Han, I. (2004). The impact of the online and offline features on the user acceptance of Internet shopping malls. Electronic Commerce Research and Applications, 3(4), 405-420. Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. Bagozzi, R. P., Davis, F. D., & Warshaw, P. R. (1992). Development and test of a theory of technological learning and usage. Human Relations, 45(7), 659-686. Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530-545. Barnes, S. J., & Vidgen, R. T. (2006). Data triangulation and web quality metrics: A case study in e-government. Information & Management, 43(6), 767-777. Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. Bollen, K. A. (1989). Structural equation modeling with latent variables. New York: John Wiley. Cao, M., Zhang, Q. Y., & Seydel, J. (2005). B2C e-commerce web site quality: an empirical examination. Industrial Management & Data Systems, 105(5-6), 645-661. Carter, L., & Bélanger, F. (2005). The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5-25. Chang, I. C., Li, Y. C., Hung, W. F., & Hwang, H. G. (2005). An empirical study on the impact of quality antecedents on tax payers` acceptance of Internet tax-filing systems. Government Information Quarterly, 22(3), 389-410. Chau, P. Y. K. (1996). An empirical assessment of a modified technology acceptance model. Journal of Management Information Systems, 13(2), 185. Chen, K. C., & Yen, D. C. (2004). Improving the quality of online presence through interactivity. Information & Management, 42(1), 217-226. Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4), 761-784. Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. Mis Quarterly, 19(2), 189-211. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Mis Quarterly, 13(3), 319-340. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of 2 theoretical models. Management Science, 35(8), 982-1003. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and Intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(14), 1111-1132. DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. MA: Addison-Wesley. Fu, J. R., Farn, C. K., & Chao, W. P. (2006). Acceptance of electronic tax filing: A study of taxpayer intentions. Information & Management, 43(1), 109-126. Gefen, D. (2004). What Makes an ERP Implementation Relationship Worthwhile: Linking Trust Mechanisms and ERP Usefulness. Journal of Management Information Systems, 21(1), 263-288. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. Mis Quarterly, 27(1), 51-90. Gilbert, D., Balestrini, P., & Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17(4/5), 286-301. Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual-performance. Mis Quarterly, 19(2), 213-236. Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5), 565-571. Hu, L.-t., & Bentler, P. M. (1999). Cutoff criteria for fit Indexes in covariance structure analysis: Conventional criteria versus. Structural Equation Modeling, 6(1), 1. Hu, L.-t., Bentler, P. M., & Kano, Y. (1992). Can test statistics in covariance structure analysis be trusted? Psychological Bulletin, 112(2), 351-362. Igbaria, M., Guimaraes, T., & Davis, G. B. (1995). Testing the determinants of microcomputer usage via a structural equation model. Journal of Management Information Systems, 11(4), 87-114. Jeyaraj, A., & Sabherwal, R. (2008). Adoption of information systems innovations by individuals: A study of processes involving contextual, adopter, and influencer actions. Information and Organization, 18(3), 205-234. Kettinger, W. J., & Lee, C. C. (1997). Pragmatic perspectives on the measurement of information systems service quality. Mis Quarterly, 21(2), 223-240. Kettinger, W. J., & Lee, C. C. (2005). Zones of tolerance: Alternative scales for measuring Information systems service quality. Mis Quarterly, 29(4), 607-623. King, W. R., & He, J. (2006). A meta-analysis of the technology acceptance model. Information & Management, 43(6), 740-755. Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628-642. Lederer, A. L., Maupin, D. J., Sena, M. P., & Zhuang, Y. (2000). The technology acceptance model and the World Wide Web. Decision Support Systems, 29(3), 269-282. Lee, K. C., Chung, N., & Kang, I. (2008). Understanding individual investor`s behavior with financial information disclosed on the web sites. Behaviour & Information Technology, 27(3), 219-227. Lee, S. M., Xin, T., & Trimi, S. (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99-104. Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assessment. Information & Management, 40(2), 133-146. Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40(3), 191-204. Lin, C.-C., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International Journal of Information Management, 20(3), 197-208. Lin, H.-F. (2007). The role of online and offline features in sustaining virtual communities: an empirical study. Internet Research, 17(2), 119-138. Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with web site success in the context of electronic commerce. Information & Management, 38(1), 23-33. Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of Web sites. International Journal of Electronic Commerce, 11(3), 51-87. Ma, Q., & Liu, L. (2004). The technology acceptance model: A meta-analysis of empirical findings. Journal of Organizational and End User Computing, 16(1), 59-72. MacKenzie, S. B., Podsakoff, P. M., & Jarvis, C. B. (2005). The problem of measurement model misspecification in behavioral and organizational research and some recommended solutions. Journal of Applied Psychology, 90(4), 710-730. Mathieson, K. (1991). Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Information Systems Research, 2(3), 173. McGill, T., Hobbs, V., & Klobas, J. (2003). User-developed applications and information systems success: A test of DeLone and McLean`s model. Information Resources Management Journal, 16(1), 24. McKinney, V., Kanghyun, Y., & Zahedi, F. M. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296-315. McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334-359. Mirchandani, D. A., Johnson, J. H., & Joshi, K. (2008). Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis. Information Systems Frontiers, 10(4), 483-497. Moon, J.-W., & Kim, Y.-G. (2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38(4), 217-230. Moon, M. J. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424-433. Moore, G. C., & Benbasat, I. (1991). Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information Systems Research, 2(3), 192-222. Muylle, S., Moenaert, R., & Despontin, M. (2004). The conceptualization and empirical validation of web site user satisfaction. Information & Management, 41(5), 543-560. Nelson, M. (1997). Building Trust in Cyberspace. International Information and Library Review, 29(2), 153-157 Parasuraman, A., Valarie, A. Z., & Arvind, M. (2005). E-S-QUAL: A multiple-Item scale for assessing electronic service quality. Journal of Service Research : JSR, 7(3), 213. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 5-6. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (Writer) (1994). Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research [Article], Journal of Marketing: American Marketing Association. Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134. Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. Mis Quarterly, 19(2), 173-187. Rogers, E. (1995). Diffusion of Innovations. NY: Free Press. Rossiter, J. R. (2002). The C-OAR-SE procedure for scale development in marketing. International Journal of Research in Marketing, 19(4), 305-335. Rotchanakitumnuai, S., & Speece, M. (2009). Modeling electronic service acceptance of an e-securities trading system. Industrial Management & Data Systems, 109(8-9), 1069-1084. Sang, S., Lee, J. D., & Lee, J. (2009). E-government adoption in ASEAN: the case of Cambodia. Internet Research, 19(5), 517-534. Segars, A. H., & Grover, V. (1993). Re-examining perceived ease of use and usefulness: A confirmatory factor analysis. MIS Quarterly, 17(4), 517-525. Seyal, A. H., & Pijpers, G. G. M. (2004). Senior government executives` use of the internet: A Bruneian scenario. Behaviour & Information Technology, 23(3), 197-210. Shih, H.-P. (2004). An empirical study on predicting user acceptance of e-shopping on the Web. Information & Management, 41(3), 351-368. Sun, Y., Bhattacherjee, A., & Ma, Q. G. (2009). Extending technology usage to work settings: The role of perceived work compatibility in ERP implementation. Information & Management, 46(6), 351-356. Taylor, S., & Todd, P. (1995a). Assessing IT usage: The role of prior experience. Mis Quarterly, 19(4), 561-570. Taylor, S., & Todd, P. A. (1995b). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176. Teo, T. S. H., Lim, V. K. G., & Lai, R. Y. C. (1999). Intrinsic and extrinsic motivation in Internet usage. Omega, 27(1), 25-37. Teo, T. S. H., Srivastava, S. C., & Jiang, L. (2008). Trust and electronic government success: An empirical study. Journal of Management Information Systems, 25(3), 99-131. Thomas, C. W. (1998). Maintaining and restoring public trust in government agencies and their employees. Administration & Society, 30(2), 166-193. Thompson, R. L., & Higgins, C. A. (1991). Personal computing: Toward a conceptual model of utilization. Mis Quarterly, 15(1), 125-143. Urbach, N., Smolnik, S., & Riempp, G. (2009). The state of research on information systems success: A review of existing multidimensional approaches. Business & Information Systems Engineering, 1(4), 315-325. Van Dyke, T. P., Kappelman, L. A., & Prybutok, V. R. (1997). Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire. Mis Quarterly, 21, 195-208. Venkatesh, V., & Morris, M. G. (2000). Why don`t men ever stop to ask for directions? gender, social influence, and their role in technology acceptance and usage behavior. Mis Quarterly, 24(1), 115-139. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. Mis Quarterly, 27(3), 425-478. Verdegem, P., & Verleye, G. (2009). User-centered E-Government in practice: A comprehensive model for measuring user satisfaction. Government Information Quarterly, 26(3), 487-497. Wang, Y. S. (2003). The adoption of electronic tax filing systems: an empirical study. Government Information Quarterly, 20(4), 333-352. Wang, Y. S. (2008). Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success. Information Systems Journal, 18(5), 529-557. Wayne, H., Ambra, J. D., & Bhalla, V. (2002). An empirical investigation of the adoption of egovernment in Australian citizens: Some unexpected research findings. The Journal of Computer Information Systems, 43(1), 15. Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85-102. Yao, Y. R., & Murphy, L. (2007). Remote electronic voting systems: an exploration of voters` perceptions and intention to use. European Journal of Information Systems, 16(2), 106-120. Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through Web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375. |