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    题名: 從科技接受整合模型探討民眾對電子化政府入口網的使用意圖
    To explore people’s intentions to use e-government portal from integrated technology acceptance models
    作者: 林衍儒
    贡献者: 孫本初
    林衍儒
    关键词: 科技接受模型
    網站品質(資訊、系統及網站服務品質)
    結構方程式模型
    政府入口網
    technology acceptance model(TAM)
    website quality(information, system and website service quality)
    structural equation model(SEM)
    e-government portal
    日期: 2010
    上传时间: 2013-09-03 11:58:02 (UTC+8)
    摘要: 本研究以科技接受模型為基礎，企圖整合資訊品質、系統品質和網站服務品質作為認知有用性和認知易用性的前置變項，期待了解三種品質構面對科技接受模型的影響效果，藉以探討民眾在使用電子化政府入口網時，會受到何種網站品質的影響，增加其使用意圖，以獲得對電子化治理的相關理解。另外本研究並嘗試以形成性指標的方式建構三種品質構面，以修正過去文獻誤用品質構面為反映性指標的情形。

    透過線上問卷系統*蒐集1459位民眾的意見後，本文的研究結果顯示對認知易用性影響最大者為網站服務品質，認知有用性則受到認知易用性最大影響。對使用意圖有最大影響者為使用者的態度。三種品質的形成性指標對品質構面皆可達到顯著，在解釋上較為符合品質構面應為形成性指標的建構形式。文後並提供了對政府建置政府網站的實務建議，希冀能夠對未來政府網站建置提供參考。
    Based on technology acceptance model(TAM), this study develops a reaserach model that integrate information quality, system quality and website service quality as antecedents of perceived usefulness and perceived ease of use. The purpose of study is to explore how the three quality might influence technology acceptance model, and what might strengthen user intention on e-government portal website. In addition, this study develops quality constructs as “formative-indicators”rather than reflective ones to correct the misuse of some literatures.

    The model is then tested using a sample of 1459 users from online survey and analyzed the data using structural equation modeling. The results show that(1) website service quality(WSQ) have the most effects on ease of use(EOU), and that (2)ease of use have the most effects on usefulness(PU). They also demonstrate that (3)attitude predit user intention the most. The significance illustrate logically the relation between formative-indicators of three quality and the constructs. Implications of this study for research and practice are presented.
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    描述: 碩士
    國立政治大學
    公共行政研究所
    96256002
    99
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0096256002
    数据类型: thesis
    显示于类别:[公共行政學系] 學位論文

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