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| Title: | 臺北市議會議事資訊系統使用者滿意度評估
The User Satisfaction Evaluation of Taipei City Council's Legislative Information System |
| Authors: | 黃啟政
Huang, Chi-Cheng |
| Contributors: | 林巧敏
Lin, Chiao-Min
黃啟政
Huang, Chi-Cheng |
| Keywords: | 議事資訊系統
資訊系統成功模型
議事從業人員
資訊品質
系統品質
服務品質
系統滿意度
parliament information system
information system success model
parliamentary staff
information quality
system quality
service quality
system satisfaction |
| Date: | 2024 |
| Issue Date: | 2024-08-05 13:34:14 (UTC+8) |
| Abstract: | 本研究以臺北市議會議事資訊系統為對象，採用資訊系統成功模型架構進行問卷調查，釐清議事從業人員對於系統的滿意度與未來發展，以期對於系統未來的發展提出相關建議。研究具體提出五項結論：一、議事資訊系統在資訊品質、服務品質、使用者滿意度構面獲得正面肯定；二、議事資訊系統在系統品質構面滿意度有進步空間；三、不同教育程度背景使用者對在服務品質構面有顯著差異；四、不同職業別背景使用者對系統滿意度有顯著差異；五、不同系統使用頻率者對系統品質、服務品質、資訊品質、滿意度構面均存在有顯著差異。並據以提出四項研究建議：一、強化議事資訊系統在系統品質構面的功能設計；二、探究專業人員對於議事資訊系統的實際需求；三、針對不同職業與教育程度背景人員提供客製化系統延伸服務；四、針對初次或較不頻繁使用者進行定期資訊教育與推廣活動，以提升其系統使用意願。
This study focuses on the Taipei City Council's parliament information system, utilizing the information system success model framework to conduct a questionnaire survey. The objective is to assess the satisfaction of parliamentary staff with the system and to provide recommendations for its future development. The study yields five key conclusions: the parliament information system received positive feedback in terms of information quality, service quality, and user satisfaction, but there is potential for improvement in the system quality dimension. Users with different educational backgrounds exhibit significant differences in their perceptions of service quality, and those from different occupational backgrounds show significant differences in their overall satisfaction with the system. Additionally, there are significant differences in system quality, service quality, information quality, and user satisfaction among users with varying frequencies of system usage.
Based on these conclusions, the study proposes several recommendations. First, the functional design of the parliament information system should be enhanced, particularly in the system quality dimension. It is also important to investigate the specific needs of professional staff regarding the parliament information system. Furthermore, offering customized system extension services tailored to users with different occupational and educational backgrounds is recommended. Finally, implementing regular information education and promotion activities for first-time or infrequent users is crucial to increase their engagement and willingness to use the system. |
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| Description: | 碩士
國立政治大學
圖書資訊學數位碩士在職專班
111913018 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111913018 |
| Data Type: | thesis |
| Appears in Collections: | [圖書資訊學數位碩士在職專班] 學位論文
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