政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/152691
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113303/144284 (79%)
造访人次 : 50834626      在线人数 : 657
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/152691


    题名: 臺北市議會議事資訊系統使用者滿意度評估
    The User Satisfaction Evaluation of Taipei City Council's Legislative Information System
    作者: 黃啟政
    Huang, Chi-Cheng
    贡献者: 林巧敏
    Lin, Chiao-Min
    黃啟政
    Huang, Chi-Cheng
    关键词: 議事資訊系統
    資訊系統成功模型
    議事從業人員
    資訊品質
    系統品質
    服務品質
    系統滿意度
    parliament information system
    information system success model
    parliamentary staff
    information quality
    system quality
    service quality
    system satisfaction
    日期: 2024
    上传时间: 2024-08-05 13:34:14 (UTC+8)
    摘要: 本研究以臺北市議會議事資訊系統為對象，採用資訊系統成功模型架構進行問卷調查，釐清議事從業人員對於系統的滿意度與未來發展，以期對於系統未來的發展提出相關建議。研究具體提出五項結論：一、議事資訊系統在資訊品質、服務品質、使用者滿意度構面獲得正面肯定；二、議事資訊系統在系統品質構面滿意度有進步空間；三、不同教育程度背景使用者對在服務品質構面有顯著差異；四、不同職業別背景使用者對系統滿意度有顯著差異；五、不同系統使用頻率者對系統品質、服務品質、資訊品質、滿意度構面均存在有顯著差異。並據以提出四項研究建議：一、強化議事資訊系統在系統品質構面的功能設計；二、探究專業人員對於議事資訊系統的實際需求；三、針對不同職業與教育程度背景人員提供客製化系統延伸服務；四、針對初次或較不頻繁使用者進行定期資訊教育與推廣活動，以提升其系統使用意願。
    This study focuses on the Taipei City Council's parliament information system, utilizing the information system success model framework to conduct a questionnaire survey. The objective is to assess the satisfaction of parliamentary staff with the system and to provide recommendations for its future development. The study yields five key conclusions: the parliament information system received positive feedback in terms of information quality, service quality, and user satisfaction, but there is potential for improvement in the system quality dimension. Users with different educational backgrounds exhibit significant differences in their perceptions of service quality, and those from different occupational backgrounds show significant differences in their overall satisfaction with the system. Additionally, there are significant differences in system quality, service quality, information quality, and user satisfaction among users with varying frequencies of system usage.
    Based on these conclusions, the study proposes several recommendations. First, the functional design of the parliament information system should be enhanced, particularly in the system quality dimension. It is also important to investigate the specific needs of professional staff regarding the parliament information system. Furthermore, offering customized system extension services tailored to users with different occupational and educational backgrounds is recommended. Finally, implementing regular information education and promotion activities for first-time or infrequent users is crucial to increase their engagement and willingness to use the system.
    參考文獻: Batini, C., & Scannapieco, M. (2016). Data and Information Quality. Switzerland: Springer International Publishing.
    Bradley, J. (1998). Applied information quality: A framework for thinking about the quality of specific information. Journal of Urban Health, 75, 864-877.
    Case, D. O. (2008). Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior (2nd ed.). UK: Emerald.
    Chen H. Y., Hsu C. I., & Lin C. C. (2010). Website attributes that increase consumer purchase intention: A conjoint analysis. Journal of Business Research, 63(9-10), 1007-1014.
    Chvatalova, Z., & Koch, M. (2015). Optimizing of information systems in companies: Support of sustainable performance. Social and Behavioral Sciences, 213, 842-847.
    DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60-95.
    DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.
    Derr, R. L. (1983). A conceptual analysis of information need. Information Processing & Management, 19(5), 273-278.
    Dietz. (1984). Official publications in the library of the German Bundestag: Their collection and use. Government Publications Review, 11(1), 47-57.
    Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(3), 207-228.
    Hossain, M. U., Hossain, M. A., & Islam, M. S. (2017). An assessment of the information needs and information-seeking behaviour of Members of Parliament (MPs) in Bangladesh. Information and Learning Science, 118(1/2), 48-66.
    Jeyaraj, A. (2020). DeLone & McLean models of information system success: Critical meta-review and research directions. International Journal of Information Management, 54, 102139.
    Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628-642.
    Mansour, E., & Alkhurainej, N. (2011). Information seeking behaviour of Members of the Kuwaiti Parliament (MKPs). Library Review, 60(8), 671-684.
    Nalumaga, R. (2012). Information access and use by legislators in the Ugandan parliament. Information Research, 17(4). 543-545.
    Ojo, A. I. (2017). Validation of the DeLone and McLean information systems success model. Healthcare Informatics Research, 23(1), 60-66.
    Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
    Rhode, N. (1986). Information needs. Advances in Librarianship, 14, 49-50.
    Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61, 233-244.
    Urbach, N., & Müller, B. (2012). The updated DeLone and McLean model of information systems success. Information Systems Theory: Explaining and Predicting Our Digital Society, 1, 1-18.
    Wellisch, H. (1972). A flow chart for indexing with a thesaurus. Journal of the American Society for Information Science, 23(3), 185-194.
    Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
    王天勇（2005）。臺北市議會行政人員服務品質滿意度之研究（未出版碩士論文）。世新大學行政管理學研究所，臺北市。
    田倩惠（2008）。國會助理立法資訊尋求行為之研究（未出版碩士論文）。國立臺灣大學圖書資訊學研究所，臺北市。
    林巧敏（2005）。電子檔案長期保存方法與策略初探。圖書與資訊學刊，55，78-100。
    林巧敏（2013）。歷史學者檔案資訊需求與使用行為之研究。圖書資訊學刊，11(2)，77-116。
    洪凱真（2010）。議事資訊數位典藏現況調查與目標使用者資訊需求及態度分析（未出版碩士論文）。國立中興大學圖書資訊學研究所，台中市。
    徐順清（2015）。以資訊系統成功模式探討臺東縣國小學務管理系統使用者滿意度之研究（未出版碩士論文）。國立臺東大學教育學系研究所，台東縣。
    陳良駒、田美惠、吳瑞琦（2019）。政府網站資料品質評量因素之研究：資料提供者與使用者的雙重觀點。電子商務研究，17(3)，197-224。
    陳素雲（2007）。臺北縣議會影音數位整合儲存管理系統使用者評估之研究（未出版碩士論文）。國立臺灣大學圖書資訊學研究所，台北市。
    陳淑貞（2004）。我國國會助理專業能力分析之研究（未出版碩士論文）。國立臺灣師範大學圖書資訊學研究所，台北市。
    曾愛文（2010）。國會法案助理資訊行為之研究（未出版碩士論文）。國立臺灣師範大學圖書資訊學研究所，台北市。
    劉煌裕（2012）。開南大學教師資訊需求與資訊尋求行為之研究（未出版碩士論文）。國立臺灣大學圖書資訊學研究所，台北市。
    鄭麗敏（1994）。近二十年來臺灣地區圖書館學與資訊科學期刊論文引用參考文獻特性分析（未出版碩士論文）。淡江大學資訊與圖書館學系，新北市。
    薛理桂、吳美美（1995）。圖書館學與資訊科學索引典之研究。國立空中大學人文學系，12(2)，224-266。
    謝邦昌（2000）。機關檔案管理調查分析報告。新北市，國家檔案局籌備處。
    顧敏（2005）。從傳統到數位圖書館。臺北市：文華圖書館管理。
    描述: 碩士
    國立政治大學
    圖書資訊學數位碩士在職專班
    111913018
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0111913018
    数据类型: thesis
    显示于类别:[圖書資訊學數位碩士在職專班] 學位論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    301801.pdf2943KbAdobe PDF0检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈