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| Title: | 台灣企業人力資源科技應用之探討
A Study on the Human Resources Technology Applications in Taiwanese Companies |
| Authors: | 潘仁智
Pan, Jen-Chih |
| Contributors: | 蔡維奇
Tsai, Wei-Chi
潘仁智
Pan, Jen-Chih |
| Keywords: | 人力資源管理
人力資源科技
人工智慧
Human resources management
Human resources technology
Artificial intelligence |
| Date: | 2024 |
| Issue Date: | 2024-08-05 12:11:33 (UTC+8) |
| Abstract: | 隨著資訊科技的快速發展，企業越來越重視科技工具在人力資源領域的應用。根據2023年Gartner報告指出，人力資源科技是最重要的投資領域，企業如何佈局科技工具的應用，加深擴展其人力資源策略洞見，是值得討論的議題。
本研究透過質化訪談，探討台灣十二間金融業及科技業企業在人力資源科技方面的實際運用。研究目的包含，希望瞭解受訪企業在人力資源科技使用的實務狀況、實施成效、遭遇挑戰以及對未來的展望和計劃。
本研究結果發現：一、台灣企業在各項人力資源管理功能上已經應用多種科技工具，尤其是在招募甄選和員工關係管理方面，出現許多有潛力的新興應用；二、多數企業以成本及滿意度作為評估人力資源科技成效的主要指標；三、員工的變革抗拒及系統複雜度，是影響人力資源科技成功與否的關鍵因素；四、受訪企業一致認為，未來人力資源科技的發展將著重於人工智慧的應用。
With the rapid development of information technology, enterprises are increasingly emphasizing the application of technological tools in the field of human resources. According to the 2023 Gartner report, human resources technology is the most important investment area. It is a critical issue to discuss how enterprises can strategize the application of technological tools to deepen and expand their insights into human resources strategies.
In this research, we discuss the practices of human resources technology in 12 financial and technology industry companies in Taiwan through qualitative research. The purpose of the research includes the current practices, implementation effectiveness, challenges encountered, and future prospects and plans regarding the use of human resources technology by the interviewed companies.
The results of this study found that: first, Taiwanese companies have applied a variety of technological tools in various human resource management functions, especially recruitment, selection, and employee relationship management, where many promising new applications have emerged. Second, most companies use cost and satisfaction as the main indicators for evaluating the effectiveness of human resources technology. Third, employees’ resistance to change and system complexity are key factors affecting the success of human resources technology. Fourth, the interviewed companies agree that the future development of human resources technology will focus on the application of artificial intelligence. |
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
111363042 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111363042 |
| Data Type: | thesis |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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