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    题名: 台灣企業人力資源科技應用之探討
    A Study on the Human Resources Technology Applications in Taiwanese Companies
    作者: 潘仁智
    Pan, Jen-Chih
    贡献者: 蔡維奇
    Tsai, Wei-Chi
    潘仁智
    Pan, Jen-Chih
    关键词: 人力資源管理
    人力資源科技
    人工智慧
    Human resources management
    Human resources technology
    Artificial intelligence
    日期: 2024
    上传时间: 2024-08-05 12:11:33 (UTC+8)
    摘要: 隨著資訊科技的快速發展，企業越來越重視科技工具在人力資源領域的應用。根據2023年Gartner報告指出，人力資源科技是最重要的投資領域，企業如何佈局科技工具的應用，加深擴展其人力資源策略洞見，是值得討論的議題。

    本研究透過質化訪談，探討台灣十二間金融業及科技業企業在人力資源科技方面的實際運用。研究目的包含，希望瞭解受訪企業在人力資源科技使用的實務狀況、實施成效、遭遇挑戰以及對未來的展望和計劃。

    本研究結果發現：一、台灣企業在各項人力資源管理功能上已經應用多種科技工具，尤其是在招募甄選和員工關係管理方面，出現許多有潛力的新興應用；二、多數企業以成本及滿意度作為評估人力資源科技成效的主要指標；三、員工的變革抗拒及系統複雜度，是影響人力資源科技成功與否的關鍵因素；四、受訪企業一致認為，未來人力資源科技的發展將著重於人工智慧的應用。
    With the rapid development of information technology, enterprises are increasingly emphasizing the application of technological tools in the field of human resources. According to the 2023 Gartner report, human resources technology is the most important investment area. It is a critical issue to discuss how enterprises can strategize the application of technological tools to deepen and expand their insights into human resources strategies.

    In this research, we discuss the practices of human resources technology in 12 financial and technology industry companies in Taiwan through qualitative research. The purpose of the research includes the current practices, implementation effectiveness, challenges encountered, and future prospects and plans regarding the use of human resources technology by the interviewed companies.

    The results of this study found that: first, Taiwanese companies have applied a variety of technological tools in various human resource management functions, especially recruitment, selection, and employee relationship management, where many promising new applications have emerged. Second, most companies use cost and satisfaction as the main indicators for evaluating the effectiveness of human resources technology. Third, employees’ resistance to change and system complexity are key factors affecting the success of human resources technology. Fourth, the interviewed companies agree that the future development of human resources technology will focus on the application of artificial intelligence.
    參考文獻: 一、中文部分

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    12.劉俊華（2010）。e-HR系統使用績效之研究－任務科技配適觀點，未出版碩士論文，國立中正大學資訊管理所暨醫療資訊管理所，台灣嘉義。

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    二、英文部分

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    12. Kim, S., Wang, Y., & Boon, C. (2021). Sixty years of research on technology and human resource management: Looking back and looking forward. Human Resource Management, 60(1), 229-247.

    13. Mejia, C., & Torres, E. N. (2018). Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry. International Journal of Contemporary Hospitality Management, 30(2), 685-701.

    14. Ruël, H., Bondarouk, T., & Looise, J. K. (2004). E-HRM: Innovation or irritation. An explorative empirical study in five large companies on web-based HRM. Management Review, 15(3), 364-381.

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    20. Trey, W. (2023). IBM’s HR team saved 12,000 hours in 18 months after using A.I. to automate 280 tasks: ‘We’re spending time on things that matter’. Fortune Magazine. Retrieved from https://fortune.com/2023/06/26/ibm-ai-automation-hr-workforce-talent-strategy-articifial-intelligence/ on June 26, 2023

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    23. Veth, K. N., Emans, B. J., Van der Heijden, B. I., Korzilius, H. P., & De Lange, A. H. (2015). Development (f) or maintenance? An empirical study on the use of and need for HR practices to retain older workers in health care organizations. Human resource development quarterly, 26(1), 53-80.

    24. Wahyoedi, S., Suherlan, S., Rijal, S., Azzaakiyyah, H. K., & Ausat, A. M. A. (2023). Implementation of Information Technology in Human Resource Management. Al-Buhuts, 19(1), 300-318.

    25. Wiblen, S. L., Grant, D., & Dery, K. (2010). Transitioning to a new HRIS: The reshaping of human resources and information technology talent. Journal of Electronic Commerce Research, 11(4), 251-267.
    描述: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    111363042
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0111363042
    数据类型: thesis
    显示于类别:[企業管理研究所（MBA學位學程）] 學位論文

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