Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/141690
|
| Title: | 以創新擴散觀點探討影響我國地方政府推行MyData之因素
Factors affecting the implementation of MyData in Taiwan Local Governments: A view of innovation diffusion |
| Authors: | 林稟恒
Lin, Bing-Heng |
| Contributors: | 朱斌妤
曾憲立
Chu, Pin-Yu
Tseng, Hsien-Lee
林稟恒
Lin, Bing-Heng |
| Keywords: | 智慧政府
個人化資料自主運用(MyData)平臺
公部門組織創新擴散
Digital Government
MyData service
Public sector organization innovation diffusion |
| Date: | 2022 |
| Issue Date: | 2022-09-02 15:15:38 (UTC+8) |
| Abstract: | 因應資通訊科技發展，公部門藉由數位科技引進數位化的創新服務，是必然的趨勢，並以追求簡單與便利的公部門創新服務為目標。與此同時，也開始注重解決民眾生活痛點，發展以人為中心並運用資料串聯公部門的服務，推行更符合現代化人性的數位創新服務，其中便包含MyData服務。基此，我國公部門推出個人化資料自主運用(MyData)平臺。然而，公部門推行MyData服務的過程中，亦會碰到一定的困難與挑戰。本研究將以此做為研究出發，鎖定目前已推行MyData服務之地方政府－臺南市政府、高雄市政府、嘉義縣政府、雲林縣政府，以創新擴散觀點探討，影響其資訊單位與業務單位推行MyData服務因素。
本研究之研究方法，係採用次級資料分析法與深度訪談法。透過次級資料中有關地方政府建置MyData服務的會議時間、資訊，了解地方政府推行MyData服務脈絡，同時也作為本研究探討組織之間創新擴散論點的佐證；透過深度訪談將前述提及四個縣市資訊單位及其推薦的業務單位與合作之廠商（資訊團隊），關於推行MyData服務的想法與策略、過程與執行現況、碰到的困難與挑戰以及未來預計發展方向等問題，歸結實質影響我國地方政府推行MyData服務因素。
研究結果發現，我國地方政府推行MyData服務的過程中，資訊單位係為一重要角色，嘗試提升MyData服務的資料安全並降低使用者之間的數位落差，但目前仍在找尋適合業務單位與民眾的MyData模式。除此之外，本研究亦發現，影響我國地方政府資訊單位與業務單位推行MyData服務的核心因素，係支持性領導因素與競爭因素，同時，目前我國地方政府縣市之間所推行的MyData服務，也具有擴散的現象。
With the development of Information and Communication Technologies (Icts), it is an inevitable trend for the public sector to introduce digital innovative services by means of digital technologies, and to pursue convenient innovative services for the public sector. At the same time, it also began to focus on solving the pain points of people`s life, developing human-centered services and connecting public departments with data, and implementing digital innovative services more in line with modern human nature, including MyData service. Based on this, Taiwan`s public sector launched personalized data independent using platform. However, there will be difficulties and challenges in the implementation of MyData services in the public sector. This study will focus on the local governments that have implemented MyData services, Tainan City government, Kaohsiung City government, Chiayi County government and Yunlin County government, and discuss the factors influencing the implementation of MyData services by their IT sector and agency sectors from the perspective of innovation diffusion.
The research methods of this study are secondary analysis research and in-depth interview. Through the meeting time and information of MyData service set up by local government in the secondary data, we can understand the context of MyData service implemented by local government, and it is also used as the evidence of the thesis of innovation diffusion among organizations discussed in this study. Through in-depth interviews four counties IT sector and their recommended agency sector and the manufacturers, about carrying out the MyData service idea and strategy, process and implementation status, encountered difficulties and challenges and development trends of the future, due to substantial effect pushing MyData service factors of local government in Taiwan.
The results show that IT sectors play an important role in the implementation of MyData service by local governments in Taiwan. They try to improve the data security of MyData service and reduce the digital divide between users. However, they are still searching for a MyData model suitable for agency sectors and the public. In addition, this study also found that the core factors affecting the implementation of MyData service by local government IT sectors and agency sectors in Taiwan are supportive leadership and competition. At the same time, the implementation of MyData service among counties and cities of local governments in Taiwan is also spreading. |
| Reference: | 中文部分
朱斌妤、黃仟文、翁少白（2008）。以科技接受模式探討即時交通資訊系統之使用意願。電子商務學報，10（1），173-200。
李仲彬（2017）。政策創新的影響因素：我國地方政府的分析（1999-2013）。東吳政治學報，35（2），139-206。
胡龍騰、曾冠球、張鎧如（2020）。後新冠時代下的智慧政府發展趨勢與策略（編號：NDC-MIS-109-001）。臺北：國家發展委員會。
國發會（2019）。數位服務個人化應用規範，2019年5月，取自：https://www.sce.ntnu.edu.tw/uploads/upfile/news_upfile/20200215092307.2
國發會（2020）。服務型智慧政府2.0推動計畫(110年-114年)，2020年8月3日，取自：https://ws.ndc.gov.tw/Download.ashx?u=LzAwMS9hZG1pbmlzdHJhdG9yLzEwL3JlbGZpbGUvMC8xMzcwMy9iYzJhZWM5MS03MjNjLTRmNjEtYjYyMC01ZWUxYzg4Mzc1NTkucGRm&n=MDgwNuacjeWLmeWei%2baZuuaFp%2baUv%2bW6nDIuMOaOqOWLleioiOeVq1%2fooYzmlL%2fpmaLmoLjlrprniYgucGRm&icon=..pdf
國發會資訊管理處（2020）。打造個人自主運用資料環境-政府整合型MyData平台與服務。台灣經濟論衡，18（1），4-14。
許淑梅（2019）。打造不遺漏任何人的世界－數位政府的挑戰與策略。科技政策觀點，（9），96-101。
曾憲立、蕭乃沂、宋同正（2019）。智慧政府下MyData個案推動與模式建構：數位身分識別與服務流程優化（編號：NDC-MIS-108-002）。臺北：國家發展委員會。
經濟部（2019）。數位經濟發展下數位治理之國際標竿參照。2018年12月，取自：https://www.moea.gov.tw/mns/populace/information/wHandInformation_File.ashx?info_id=1107
資策會（2019）。MyData案例研析，2019年7月，取自：https://www.trade.gov.tw/App_Ashx/File.ashx?FilePath=../Files/PageFile/686821/1080603_Mydata%E6%A1%88%E4%BE%8B%E7%A0%94%E6%9E%90.pdf
潘國才、黃代華、黃雅蘭（2020）個人化服務－MyData智慧化服務。載於陳敦源、朱斌妤、蕭乃沂、黃東益、廖洲棚、曾憲立（編），政府數位轉型：一本必讀的入門書（124-137）。臺北：五南圖書出版有限公司。
潘國才、楊耿瑜（2018）。我國智慧政府發展藍圖。國土及公共治理季刊，6（4），86-93。
蕭乃沂、朱斌妤（2018）。資料驅動創新的跨域公共治理。國土及公共治理季刊，6（4），74-85。
蕭乃沂、陳恭、郭昱瑩（2017）。第五階段電子化政府服務精進－國際趨勢與民眾需求探勘（編號：NDC-MIS-105-003）。臺北：國家發展委員會。
顧振豪（2016）。完備資料開放與自主管理機制，建構數位國家發展基礎。國土及公共治理季刊，4（4），67-79。
英文部分
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
BEIS (2018). Modernising Consumer Markets: Consumer Green Paper. Retrieved from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/699937/modernising-consumer-markets-green-paper.pdf
Bekkers, V. (2007). Modernization, public innovation and information and communication technologies: The emperor`s new clothes? Information Polity, 12(3), 103-107.
Berry, F. S., & Berry, W. D. (2007). State Lottery Adoptions as Policy Innovations: An Event History Analysis. The American Political Science Review, 84(2), 395-415.
Bonina, C. M., & Cordella, A. (2010). Public sector innovation and ICT: beyond the private sector rationale. Haettu, 13(2011), 1-24.
Borins, S. (2001). Encouraging innovation in the public sector. Journal of intellectual capital, 2(3), 310-319.
Borins, S. (2002). Leadership and innovation in the public sector. Leadership & Organization Development Journal, 23(8), 467-476.
Borins, S. (2014). The persistence of innovation in government: A guide for innovative public servants. Washington, D.C.: Brookings Institution Press.
Buchheim, L., Krieger, A., & Arndt, S. (2019). Innovation types in public sector organizations: a systematic review of the literature. Management Review Quarterly, 70(4), 509-533.
Cresswell, K., & Sheikh, A. (2013). Organizational issues in the implementation and adoption of health information technology innovations: An interpretative review. International Journal of Medical Informatics, 82(5), 73-86.
Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34(3), 555-590.
David, W. Stewart., & Michael, A. Kamins. (2000). 次級資料方法（第二版），董旭英、黃儀娟（譯），台北：旭昇。譯自Secondary Research Information Sources and Methods. David, W. Stewart., & Michael, A. Kamins. 1983.
Damanpour, F., & Schneider, M. (2009). Characteristics of innovation and innovation adoption in public organizations: Assessing the role of managers. Journal of Public Administration Research and Theory, 19(3), 495-522.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
deVries, H., Tummers, L., & Bekkers, V. (2018). The diffusion and adoption of public sector innovations: a meta-synthesis of the literature. Public Management and Governance, 1(3), 159-176.
Downe, J., Hartley, J., & Rashman, L. (2004). Evaluating the extent of inter-organizational learning and change in local authorities through the English Beacon Council Scheme., Public Management Review, 6(4), 531-554.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading Ma: Addison-Wesley.
Garson, G. D. (2006). Public information technology & e-governance: Managing the virtual state, Boston: Jones & Bartlett Learning.
Gil-García, J. R. (2004). Information technology policies and standards: A comparative review of the states. Journal of Government Information, 30(5-6), 548-560.
Gil-García, J. R., Dawes, S. S., & Pardo, T. A. (2017). Digital government and public management research: Finding the crossroads. Public Management Review, 20(5), 633-646.
GovTech (2018). Digital Government Blueprint. Retrieved from https://www.tech.gov.sg/digital-government-blueprint/
Greenhalgh, T., Robert, G., Macfarlane, F., Bate, P., & Kyriakidou, O. (2004). Diffusion of innovations in service organizations: systematic review and recommendations., The Milbank quarterly, 82(4), 581-629.
Keeley, L., Walters, H., Pikkel, R., & Quinn, B. (2013). Ten types of innovation: The discipline of building breakthroughs. New York: John Wiley & Sons.
Knill, C. (2005). Introduction: cross-national policy convergence: concepts, approaches and explanatory factors. Journal of European Public Policy, 12(5), 764-774.
Länsisalmi, H., Kivimӓki, M., Aalto, P., & Ruoranen, R. (2006). Innovation in healthcare: A systematic review of recent research. Nursing Science Quarterly, 19(1), 66-72.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. New York: Sage.
Meijer, A. (2015). E-governance innovation: Barriers and strategies. Government Information Quarterly, 32(2),198-206.
mIL (2013). The midata Innovation Opportunity. Retrieved from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/262271/bis-13-1314-the_midata-innovation-opportunity-v2.pdf
Newman, J., Raine, J., & Skelcher, C. (2000). Innovation and Best Practice in Local Government. London: Office of the Deputy Prime Minister.
OECD (2018). Embracing Innovation in Government: Global Trends 2018: Free Agents and GC Talent Cloud-Canada, Retrieved from https://www.oecd.org/gov/innovative-government/Canadacase-study-UAE-report-2018.pdf.
OECD (2019). Towards people-centric public services. Retrieved from https://www.oecd-ilibrary.org/docserver/6c26b0ba-en.pdf?expires=1629105630&id=id&accname=guest&checksum=D1211F93192FEC3DF2FE8F1EFB1B8C60
OECD (2020). Transferring and adapting: diffusion of innovation knowledge and lessons. Retrieved from https://oecd-opsi.org/wp-content/uploads/2019/02/pdf.
Osborne, S. P. (1998). Voluntary Organizations and Innovation in Public Services. London: Routledge.
Poikola, A., Kuikkanieni, K., & Honko, H. (2015). MyData - A Nordic Model for human-centred personal data management and processing. Publications of the Finnish Ministry of Transport and Communications. Retrieved from http://www.lvm.fi/julkaisu/4440204/mydata-a-nordicmodel-for-human-centered-personal-data-managementand-processing
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2015). A meta-analysis of existing research on citizen adoption of e-government. Information Systems Frontiers, 17(3), 547-563.
Rashman, L., Withers, E., & Hartley, J. (2009). Organizational learning and knowledge in public service organizations: A systematic review of the literature. International Journal of Management Reviews, 11(4), 463-494.
Ritchie, J., & Lewis, J. (2008). 質性研究方法（初版），藍毓仁（譯），臺北：巨流出版社。譯自Qualitative Research Practice：A Guide for Social Science Students and Researchers. Ritchie, J., & Lewis, J. 2003.
Rogers, E. M. (1995). 創新的擴散（初版），唐錦超（譯），臺北：遠流出版社。譯自：Diffusion of Innovation. Rogers, E. M. 2006.
Rogers, E. M. (2003). Diffusion of innovations. New York: Free Press.
Rose, R. (1991). What is lesson-drawing? Journal of Public Policy, 11(1), 3-30.
Savoldelli, A., Codagnone, C., & Misuraca, G. (2014). Understanding the e-government paradox: Learning from literature and practice on barriers to adoption. Government Information Quarterly, 31, 63-71.
Shea, C. M., & Belden, C. M. (2016). What is the extent of research on the characteristics, behaviors, and impacts of health information technology champions? A scoping review. BMC Medical Informatics and Decision Making, 16(1), 1-17.
Sørensen, E., & Torfing, J. (2011). Enhancing collaborative innovation in the public sector. Administration & Society, 43(8), 842-868.
Tseng, H. L. (2021, June). A Personal Data Innovative Government Digital Service in Taiwan – Study of MyData services. Conference: DGO, Omaha.
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
Walker, J. L. (1969). The diffusion of innovations among the American states. American Political Science Review, 63(3), 880-899.
Walker, R. M., Jeanes, E. L., & Rowlands, R. O. (2001). Managing Public Services Innovation: The Experience of English Housing Associations. Bristol: The Policy Press.
Walker, R. M. (2014). Internal and external antecedents of process innovation: A review and extension. Public Management Review, 16(1), 21-44.
Zhang, H., Xu, X., & Xiao, J. (2014). Diffusion of e-government: A literature review and directions for future directions. Government Information Quarterly, 31(4), 631-636. |
| Description: | 碩士
國立政治大學
公共行政學系
108256027 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0108256027 |
| Data Type: | thesis |
| DOI: | 10.6814/NCCU202201297 |
| Appears in Collections: | [公共行政學系] 學位論文
|
Files in This Item:
| File |
Description |
Size | Format | |
|---|
| 602701.pdf | | 7106Kb | Adobe PDF2 | 135 | View/Open |
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
