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    Title: 影響餐飲業者加入外送平台意願因素之探究
    The Determinants of Restaurants` Intention In Using Food Delivery Platform
    Authors: 柯乃綺
    Ke, Nai-Chi
    Contributors: 陳鎮洲
    柯乃綺
    Ke, Nai-Chi
    Keywords: 餐飲業
    美食外送平台
    Restaurant
    Food delivery platform
    Date: 2021
    Issue Date: 2021-08-04 16:12:02 (UTC+8)
    Abstract: 在數位科技及分享經濟盛行的今日,外送平台可以說是必然的產物,美食外送平台的興起,不僅讓餐飲業者多了一個提供外送服務方式的選擇,幫助餐飲業在疫情期間渡過難關,也帶來許多附加價值,例如:帶給消費者便利的服務、消費流程更透明化、電子化的交易紀錄、彈性工時及兼職工作機會等。
    本研究係以文山區餐飲業者為研究對象,探討餐飲業者的基本特性如地理位置、是否使用統一發票、餐廳位置、餐廳樓層、營業時間、有無連鎖經營、設立時間長短、資本額及餐點類型,並以迴歸分析前揭因素與加入外送平台意願關聯,發現地理位置、餐廳位置、餐廳樓層、營業時間、有無連鎖經營、設立時間長短及餐點類型有顯著相關,是否使用統一發票及資本額與餐飲業者是否加入外送平台無顯著關連;並進一步分析前揭因素與餐飲業者決定加入哪個平台是否有顯著關聯,發現在設立時間長短及及餐點類型有顯著相關,其餘因素無顯著關聯。
    With digital technology and sharing economy coming, food delivery platforms can be said to be an inevitable product. The rise of food delivery platforms has not only given catering companies an additional option to provide delivery services, but also helped the catering industry survive during the covid-19 pandemic. It also brings many added values, such as: convenient services for consumers, more transparent consumption processes, electronic transaction records, flexible working hours, and part-time job opportunities.
    This research is based on the catering industry in Wenshan District, exploring the basic characteristics of the catering industry, such as geographic location, whether to use uniform invoices, location, floor, opening hours, whether there is a chain operation, the length of establishment time, the amount of capital and the type of meals , and using regression analysis to analyze the relationship between the above factors and the willingness to join the delivery platform, it is found that geographical location, restaurant location, restaurant floor, business hours, chain operation, length of establishment time and meal types are significantly related, and whether to use uniform invoices and the amount of capital are not significantly related to whether the catering industry joins the delivery platform; and further analysis of the above factors and whether the catering industry decides which platform to join is significantly related or not, and it is found that the length of establishment and the type of meals are significantly correlated, the other factors are not significantly correlated.
    Reference: 一、中文部分
    王明杰與孫思源(2013)。影響餐飲業使用無線點餐系統之因素-結合計畫行為理論以及知覺風險理論。《商業現代化學刊》,7(1),277-306。
    白凢芸、葉子明、蕭鈺錦(2020)。第三方餐飲外送平台價值分析:餐飲供應合作夥伴之觀點,電子商務學報,22(2),213-238。
    李欣燕(2020)。電子發票的執行成效與影響。政治大學公共行政學系碩士論文。
    孟心怡(2020)。分享經濟是否能幫助有財務困難的人?-以Uber Eats餐點外送員為例。臺灣大學企業管理系碩士專班碩士論文。
    林勝蒝(2020)。消費者對美食外送平台使用意圖之探討—以台灣市場為例。淡江大學國際企業學系碩士論文。
    林聖偉(2019)。外送平台顧客滿意度之影響因素與顧客使用頻率的關係。國立中興大學企業管理學系碩士論文。
    許立銘(2019)。小規模營業人導入行動支付適用租稅優惠作業規範探討。淡江大學會計學系碩士在職專班碩士論文。
    張紹勳(2018)。<<邏輯斯迴歸及離散選擇模型:應用STaTa統計(初版)>>。臺北:五南。
    鈕撫民(1995)。從我國連鎖經營看服務業環境變遷趨勢,第一屆服務業管理研討會論文集,2-14。
    黃勢璋與石恩銘(2020)。政府應重新檢討我國加值型營業稅制。新社會政策,67,64-69。
    莊敏妍(2015)。影響廠商開立電子發票之因素分析-以臺灣上市櫃公司為例。中興大學應用經濟學系碩士論文。
    郭芷倩(2020)。租稅優惠與小規模營業人導入行動支付之研究。研究財金論文叢刊,33,25–38。
    陳志愷與施淑惠(2020)。談外送平台的稅制與課稅實務。會計研究月刊,410,50-56。
    陳炳煌(2020)。社群媒體與外送平台的行銷是否有提升咖啡廳營業額及來客量。逢甲大學經營管理碩士在職專班碩士論文。
    簡子晴(2011)。影響企業導入電子發票意願之研究。淡江大學會計學系碩士在職專班碩士論文。
    蕭鈺錦(2017)。餐飲外送平台之價值:平台合作夥伴觀點。國立彰化師範大學企業管理學系碩士論文。
    蕭銘雄(2018)。行動支付的價值共創:基於商家的觀點。《電子商務研究》,16(3),211-231。

    二、英文部分
    Dutta, S., Yaprak, A. and Grewal, D. (2017), “Fairness perceptions of retail price increases by foreign and domestic brands: The roles of ethnocentric beliefs, profit stickiness, and contextual information”, Journal of Business Research, 75, 37-45.
    Goch, R. and Titone, J. (2018). “The economics of quick service restaurant delivery partnerships”, Retrieved February 27, 2021, from https://digitalcommons.molloy.edu/cgi/viewcontent.cgi?article=1043&context=bus_fac.
    Kalimuthu, M. , & Sabari Ajay., K.(2020).“A study on customers satisfaction towards uber eats online food deliveryservices with special reference to coimbatore city”, Commerce and Educational Management, 7(2),37-41.
    Leung, C., Torshizian, E., Maralani, M. and Isack,E.(2020).“ Economic impact of uber eats:Assessing the impact of uber eats on the restaurant sector and the wider New Zealand economy” , Retrieved February 27, 2021, from
    https://think-asia.org/handle/11540/12522
    Monty, R. (2018). “Creative economy: How the interface of Uber eats and iFood could change your menu”,Brazilian Journal of Operations and Production Management,15(3),413-419.
    Raj, M., Sundararajan, A. and You, C. (2020). “Covid-19 and digital resilience: evidence from Uber eats”, Retrieved February 27, 2021, from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3625638
    Severson, K., & Yaffe-Bellany, D. (2020). “Independent restaurants brace for the unknown”, Retrieved February 27, 2021, from https://www.nytimes.com/2020/03/20/dining/local-restaurants-coronavirus.html
    Yeo, V.C.S., Goh, S.-K. and Rezaei, S. (2017). “Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services”, Journal of Retailing and Consumer Services, 35, 150-162.

    三、網路資源
    未來流通研究所(2020)。2020【商業數據圖解】解析台灣餐飲外送平台關鍵數據的商業意涵。2021年4月3日,取自:https://www.mirai.com.tw/2020-taiwan-food-delivery-industry-key-data-analysis-diagram/
    李佩璇(2019)。全民搶賺外送財之兼差調查,2021年3月6日,取自:https://www.1111.com.tw/news/surveyns/127660/?agent=out_ettc_university_news
    林玉婷(2020)。因為疫情,你也成為外送愛用者嗎?美食外送平台市場在疫情間逆勢成長!,2021年4月3日,取自:https://www.foodnext.net/news/industry/paper/5111450514
    洪浚緯(2020)。外送國家隊「有無加LINE」搶Uber、熊貓客,2021年3月6日,取自:https://news.tvbs.com.tw/life/1324489?utm_source=linetoday&utm_medium=line
    財團法人聯合信用卡處理中心(2020)。宅經濟當道!美食外賣送不停~餐飲外送平台信用卡消費大數據分析,2021年4月10日,取自:https://www.nccc.com.tw/wps/wcm/connect/zh/home/openinformation/CaseAnalysisIntroduce/CNT_05_998_20200106172749
    黃彥鈞(2019)。2019年外送市場爆發,Foodpanda訂單量成長25倍,2021年3月6日,取自:https://technews.tw/2019/09/10/Foodpanda-in-taiwan-7-years-anniversary/
    黃敬翔(2019)。全台灣有587萬人使用過外送APP!外送服務會成為台灣人的新習慣嗎?,2021年3月6日,取自:https://www.foodnext.net/news/newstrack/paper/5852365446
    Description: 碩士
    國立政治大學
    行政管理碩士學程
    108921060
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0108921060
    Data Type: thesis
    DOI: 10.6814/NCCU202100810
    Appears in Collections:[行政管理碩士學程(MEPA)] 學位論文

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