Reference: | 袁方(2002),社會研究方法,台北:五南出版社。 Aalst, W. M. P.Van Der. (2013). Business Process Management : A Comprehensive Survey. ISRN Software Engineering, 2013, 1–37. Alibabaei, A., Bandara, W., &Aghdasi, M. (2009). Means of Achieving Business Process Management Success Factors. In Proceedings of the 4th Mediterranean Conference on Information Systems, 25-27 September 2009 , Athens University of Economics and Business, Athens. Association of Business Process Managment Professional. (2013). BPM Common Body of Knowledge Version 3.0. United States of America: Springfield. BCG. (2016). Transformation - Delivering and Sustaining Breakthrough Performance. (L.Faste &J.Hemerlin, Eds.). The Boston Consulting Group. Bernardo, R., Galina, S. V. R., &Padua, S. I. D.de. (2017). The BPM lifecycle. Business Process Management Journal, 23(1), 155–175. Buh, B., Kova?i?, A., &Indihar ?temberger, M. (2015). Critical success factors for different stages of business process management adoption – a case study. Economic Research-Ekonomska Istra?ivanja, 28(1), 243–258. Burlton, R. (2001). Business Process Management.pdf. Indianapolis, USA: Sams Publishing. Champy, J. (1995). Reengineering Management. United States of America: Harper Business. 62 Davenport, T., &Short, J. (1990). The New Industrial Engineering: Information Technology and BusinessProcessRedesign. Sloan Management Review, 31(4), 11–17. Deming, W. E. (1953). Statistical techniques in industry. Adv Manage, 18(11), 8–12. Dumas, M. (2015). From Models to Data and Back: The Journey of the BPM Discipline and the Tangled Road to BPM 2020. In H. R.Motahara-Nezhad, J.Recker, &M.Weidlich (Eds.), Business Process Management - 13th International Conference, BPM 2015. Springer. Du?an Go?nik, Tin Pofuk, K. K. (2015). Business process management (BPM) in Slovenian manufacturing companies. In International OFEL Conference on Governance, Management and Entrepreneurship; Zagreb (pp. 732–739). Fiedler, K. D., Grover, V., &Teng, J. T. C. (1995). An empirical study of information technology enabled business process redesign and corporate competitive strategy. European Journal of Information Systems, 4(1), 17–30. Geertz, C. (1973). The interpretaton of cultures. New York: Basic Books. Hammer, M. (1990). Rengineering work: Don’t automate, obliterate. Harvard Business Review, 68(4), 104–112. Hammer, M. (2002). Process Management and the Future of Six Sigma. MIT Sloan Management Review, 43(2), 26–32. Hammer, M. (2010). What is Business Process Management? In J.vomBrocke &M.Rosemann (Eds.), Handbook on Business Process Management 1:Introduction, Methods and Information System (pp. 24–36). German:Springer. Hammer, M., &Champy, J. (1993). Reengineering the corporation: a manifesto for business revolution. United States of America: Harper Business. Hammer, M., &Steven Stenton. (1999). How process enterprises really work? Harvard Business Review, 22(11), 11. Harmon, P. (2010). The Scope and Evolution of Business Process Management.In J.vomBrocke &M.Rosemann (Eds.), Handbook on Business Process Management 1: Intorduction, Methods and Information System (pp. 57–101). German: Springer. Hung, Y.-Y. (2006). Business Process Management as competitive advantage: A review and empirical study. Total Quality Management and Business Excellence, 17(1), 21–40. Jeston, J., &Nelis, J. (2008). Business Process Management: Practical Guidelines to Successful Implementation (Second). United Kingdom: Elsevier. Jurisch, M. C., Palka, W., Wolf, P., &Krcmar, H. (2013). Which Capabilities Matter For Successful Business Process Change? Business Process Management Journal, 20(1), 3. Khosravi, A. (2016). Business process rearrangement and renaming. Business Process Management Journal, 22(1), 116–139. Kirkor, B. (2010). Towards An Integration Of The Lean Enterprise System , Total Quality Management , Six Sigma And Related Enterprise Process Improvement Methods. Lee, R. G., &Dale, B. G. (1998). Business Process Management: a review and evaluation. Business Process Management Journal, 4(3), 214–225. Lee, S. M., &Asllani, A. (1997). TQM and BPR: symbiosis and a new approach for integration. Management Decision, 35(6), 409–416. Macedo de Morais, R., Kazan, S., Ines Dallavalle de Padua, S., &Lucirton Costa, A. (2014). An analysis of BPM lifecycles: from a literature review to a framework proposal. Business Process Management Journal, 20(3), 412–432. Makhlouf, M., &Allal-Cherif, O. (2015). Pertinence and feasibility of a unifying holistic approach of IT governance. In Proceedings of the Annual Hawaii International Conference on System Sciences (Vol. 2015–March, pp. 4575–4584). Milan, R., Milan, B., Marko, C., Jovanovic, V., Dalibor, B., &Avramovic, N. (2014). Implementation of Business Process Reengineering in Human Resource Management. Engineering Economics, 25(2), 211–222. Munehira, T. (2014). Control Mechanism for Social Business Process Management. Japan Society for Information and Management, 34(3), 103–114. Palmberg, K. (2009). Exploring process management: are there any widespread models and definitions? The TQM Journal, 21(2), 203–215. Ranganathan, C., &Dhaliwal, J. S. (2001). A survey of business process reengineering practices in Singapore. Information and Management, 39(2), 125–134. Reijers, H. A., Wijk, S.van, Mutschler, B., &Leurs, M. (2010). BPM in Practice:Who Is Doing What? In R.Hull, J.Mendling, &S.Tai (Eds.), Business Process Management: 8th International Conference (p. 379). Berlin:Springer. Roeser, T., &Kern, E.-M. (2015). Surveys in business process management – a literature review. Business Process Management Journal, 21(3), 672–718. Rummler, G. A., &Brache, A. P. (1995). Improving Performance: How to Manage the White Space on the Organisation Chart (second). San Francisco, California: Jossey-Bass. Serban, A. I. (2015). Managing Transformation : Business Process Reengineering or Total Quality Management. International Journal of Academic Research in Business and Social Science, 5(5), 81–86. Skrinjar, R., &Trkman, P. (2013). Increasing process orientation with business process management: Critical practices’. International Journal of Information Management, 33(1), 48–60. Stoddard, D. B., &Jarvenpaa, S. L. (1995). Business process redesign : Tactics for managing radical change. Journal of Management Information Systems, 12(1), 81–107. Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125–134. vomBrocke, J., &Rosemann, M. (2015). Handbook on Business Process Management 2. Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, Second Edition. Wangen, G., &Snekkenes, E. A. (2014). A Comparison between Business Process Management and Information Security Management. In 2014 Federated Conference on Computer Science and Information Systems, ACSIS’14 (Vol. 2, pp. 901–910). Yin, R. K. (2014). Case Study Research: Design and Methods (Fifth). United States of America: SAGE Publications. |