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| Title: | 台灣中小企業推動供應商關係管理策略與供應鏈績效關係之研究 -以防水連接器製造商H公司為例
The relationship between the supplier relationship management strategy and supply chain performance in Taiwan’s SMEs: a case study of waterproof connector manufacturing company H |
| Authors: | 陳詩敏
Chen, Shih-Min |
| Contributors: | 李易諭
陳詩敏
Chen, Shih-Min |
| Keywords: | 供應商關係管理
供應鏈績效
防水連接器
連接器產業
SRM |
| Date: | 2017 |
| Issue Date: | 2017-07-24 12:20:38 (UTC+8) |
| Abstract: | 在 JIT 以及全面品質管理(TQM)等新型生產流程思維出現之際,企業更 加強調供應鏈流程的優化及順暢,開始期望能透過建立供應商選擇機制、與供 應商協同製造合作、架設供應商間之資訊交流系統、形塑供應商評估學習體 系,進而減少供應鏈中無效率的浪費源頭,以降低供應鏈營運成本,提高利 潤。在這樣的環境背景下,供應商關係管理(SRM)儼然成為重要的供應鏈管 理手段,而供應商關係管理的效益也日漸備受重視。
本研究聚焦於目前因規模小、資金少、人員缺乏、可動用資源有限,故與 供應商之關係建立相對重要的台灣中小製造業,並選擇以藍海利基市場為發展 主軸之防水連接器製造商:H 公司為研究對象,以深度訪談之方式,探討其在 需求高度客製化、原材料須即時採購,即時組裝製造的環境下,如何經營其與 各供應商、協力廠間之關係,進而達成提升供應鏈效率的目標,而這樣的關係 經營行動對其供應鏈績效表現有何影響。研究結果發現,企業針對關鍵零組件 及關鍵原料之供應商,傾向建立長期合作之策略夥伴關係,而其採取之供應商 關係管理策略相較於對一般零組件及原料之供應商,更強調專屬性資產投入、 資訊流通共享、供應鏈協同合作之關係管理。反之,企業針對非關鍵零組件及 原料之供應商,較少有具體之供應商關係管理行動。其少數之關係管理行動主 要以降低買方之採購成本為目標,故管理方式大多僅限於維持高度例行性的合 作,或以價格為基礎評估、選擇合作對象。最後,針對供應商關係管理之實際 效益部分,本研究也發現,企業與供應商建立緊密關係,對供應鏈之內外面向 績效皆有正向影響,短期來說可改善生產力,長期而言則可加強競爭優勢。
第一章 緒論.....................................1
第一節 研究背景與動機.............................1
第二節 研究目的與研究問題..........................3
第三節 研究流程..................................4
第二章 文獻探討..................................5
第一節 供應商合作動機.............................5
第二節 供應商關係................................9
第三節 供應商關係管理.............................16
第四節 供應鏈績效................................29
第五節 供應商關係管理與供應鏈績效關聯.....35
第三章 研究方法..................................37
第一節 研究架構..................................37
第二節 研究方法..................................38
第三節 研究對象..................................39
第四節 研究設計..................................39
第四章 防水連接器產業分析..........................42
第一節 連接器產業(Connector Industry)........42
第二節 防水連接器產業(Waterproof Connector Industry)....44
第五章 個案公司簡介....................................49
第一節 個案公司簡介....................................49
第二節 競爭對手及環境................................51
第三節 個案公司SWOT分析............................52
第六章 研究分析與討論...............................53
第一節 H公司採購之原料/半成品.....................53
第二節 H公司之供應商關係管理......................54
第三節 H公司之供應商關係管理行動與供應鏈績效之關係.......60
第七章 結論與建議...................................64
第一節 結論........................................64
第二節 研究建議.....................................65
第三節 研究限制.....................................67
參考文獻...........................................68
附錄 H 公司訪談摘要紀錄 .............................76 |
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
104363026 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G1043630261 |
| Data Type: | thesis |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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