English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113656/144643 (79%)
Visitors : 51718255      Online Users : 589
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/98469


    Title: 臺灣地區大學圖書館館際互借服務績效評鑑研究
    Authors: 王梅玲;楊婕
    Wang, Mei-Ling;Yang, Chieh
    Contributors: 圖檔所
    Keywords: 館際互借;績效評鑑;大學圖書
    Interlibrary loan;Performance evaluation;University libraries
    Date: 2015-12
    Issue Date: 2016-06-29 11:49:33 (UTC+8)
    Abstract: 大學圖書館館際互借是一種資源分享的重要服務,但需要圖書館支持與投入許多人力與物力。本論文旨在探討大學圖書館館際互借服務現況與績效評鑑,研究目的在探討大學圖書館館際互借服務現況;用成本效益觀點探討大學圖書館館際互借服務績效評鑑;並且探討高績效館際互借服務的圖書館及其作業特徵。本研究採用問卷調查與績效評鑑方法,運用七種績效指標:申請館際互借單位成本、申請館際互借達成率、申請館際互借處理時間、提供館際互借單位成本、提供館際互借達成率、提供館際互借處理時間、提供與申請館際互借比值。本研究於2014年4 月間調查169 所大學圖書館,蒐集其2013 年館際互借服務現況與績效資料,並進行績效評鑑分析。研究結果顯示,綜合大學圖書館為館際互借服務主體,科技大學重視期刊複印館際互借。每館平均館際互借服務量為993 件,平均申請館際互借量為484 件;平均提供館際互借為509 件。館際互借績效表現:申請館際互借單位成本為165 元,提供館際互借單位成本為129 元,申請圖書借閱達成率為81%,申請期刊複印達成率為78%。申請圖書借閱處理時間為2.09 天,申請期刊複印時間為1.87 天。圖書館提供與申請館際互借比值為1.1:1,顯示大學圖書館館藏發展合適,足夠供應館際互借。本研究顯示圖書館開始提供電子資料庫館際互借服務,與美國學術圖書館比較,我國大學圖書館館際互借規模小但速度快與成本低。
    The study mainly discusses performance measurements of interlibrary loan for university libraries in Taiwan. The purposes of the study are: 1. to explore the status of interlibrary loan services for university libraries in Taiwan; 2. to collect and analyze current data on the performance of ILL services of university libraries; 3. to identify and describe characteristics of low-cost, high-performing ILL operations. The study used questionnaire surveys and performance evaluation method with four performance measures to evaluate borrowing and lending services: cost, fill rate, turnaround time, and collection sufficiency. In 2014, the researcher sent questionnaires to 169 university libraries to collect the interlibrary loan operations and performance data in 2013. With the implementation the NDDS ILL information system in 2013, the ILL service performance of 107 participants were assessed, the average ILL transaction per library was 993, the average ILL borrowing transaction per library was 484, and the average ILL lending transaction per library was 509. The borrowing unit cost was NT$165, and the lending unit cost was NT$129. The borrowing fill rate was 79%, and the lending fill rate was 82%. The borrowing turnaround time was 1.98 days, and the lending turnaround time was 1.54 days. As the ratio of requests received to requests sent out in interlibrary lending was 1.1:1, it showed that the collection of university libraries was sufficient and adequate. This study carried out a performance measurement of ILL service, constructed seven performance indicators and described the performance of ILL service for university libraries in Taiwan as costing less with a faster turnaround time, higher fill rate and a sufficient and adequate collection.
    Relation: 圖書資訊學研究, 10(1), 1-38
    Data Type: article
    Appears in Collections:[圖書資訊與檔案學研究所] 期刊論文

    Files in This Item:

    File Description SizeFormat
    1-38.pdf619KbAdobe PDF2508View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback