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政大典藏 > College of Commerce > Department of Business Administation > Theses > Item 140.119/87789

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/87789

Title:	我國服務業推動全面品質管理之實證研究－以百貨業為例 An Empirical Study of the Implementation of TQM of Domestic Service Industry - Taking Department Stores for Example
Authors:	趙建彰 Jaw, Jiann Jang
Contributors:	林英峰 Lin, Ing Feng 趙建彰 Jaw, Jiann Jang
Keywords:	全面品質管理國家品質獎標竿法服務業百貨業 Total Quality Management National Quality Award Benchmarking Service Industry Department Stores
Date:	1994
Issue Date:	2016-04-29 09:12:32 (UTC+8)
Abstract:	品質的管理由早期的品質是檢查、製造、設計出來的，逐漸演變成全面管理，許多國家體認到全面品質管理對提昇企業競爭力，進而提昇國家競爭力，有相當大的助益，因此紛紛設立國家品質獎，一方面引導企業實施全面品質管理，另一方面提供有意引進全面品質管理的企業一套完整的架構，以做為實施的標竿(Benchmarking)。
Description:	碩士國立政治大學企業管理學系 82355032
Source URI:	http://thesis.lib.nccu.edu.tw/record/#B2002003215
Data Type:	thesis
Appears in Collections:	[Department of Business Administation] Theses

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