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    题名: 標竿學習理論與實務之研究
    Benchmarking -- The Study of Theory and Practice
    作者: 陳衍宏
    Chen, Yen-Hung
    贡献者: 孫本初
    Sun, Ben-Chu
    陳衍宏
    Chen, Yen-Hung
    关键词: 標竿
    標竿學習
    全面品質管理
    全面品質觀
    組織學習
    學習觀
    流程再造與管理
    流程觀
    價值管理
    價值鍊
    日期: 2000
    上传时间: 2016-03-31 16:39:54 (UTC+8)
    摘要: 本研究主要探討標竿學習，分別自理論基礎與運作實務兩大面向探討，進而建構一套標竿學習的模型。
    參考文獻: 中文部分
    丘昌泰
    民88 〈再造組織生機的動力 — 市場滿意經營的策略規劃〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第147-171頁。
    江岷欽 林鍾沂
    民88 《公共組織理論》，台北：空大。
    江岷欽 劉坤億
    民88 《企業型政府 – 理念、實務、省思》，台北：智勝文化。
    江瑞清
    民84 〈再造工程與品質管理的關係〉，品質管制月刊，四月號，第13-15頁。
    吳 定
    民85 《組織發展》，台北：天一圖書公司。
    吳瓊恩
    民85 《行政學》，台北：三民書局。
    吳瓊恩 李允傑 陳銘薰
    民89 《公共管理》，台北：空大。
    呂錦珍 譯 Spendolini, Michael J. 原著
    民85 《標竿學習——向企業典範借鏡》，台北：天下文化。
    施能傑
    民88 〈政府的績效管理改革〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第107-127頁。
    孫本初
    民84 〈學習型組織的內涵與運用〉，空大行政學報，第三期。
    民87 《公共管理》，台北：智勝文化。
    孫本初、江岷欽、Golembiewski, R. T.
    民88 《公共管理論文精選（I）》，台北：元照出版社。
    孫本初、吳復新、夏學理、許道然
    民88 《組織發展》，台北：空大。
    張春興、楊國樞
    民69 《心理學》，台北：三民書局。
    張博堯
    民86 〈標竿學習，成長捷徑〉，管理雜誌，第271期，一月號，第86-87頁。
    張潤書
    民87 《行政學》，台北：三民書局
    郭進隆 譯
    民84 《第五項修練：學習型組織的藝術與實務》，台北：天下文化。
    陳麥可
    民85 〈TQM熱潮不再嗎？〉，管理雜誌，第268期，第98-99頁。
    陳德禹
    民85 《行政管理》，台北：三民書局
    楊幼蘭 譯 Michael Hammer & James Champy著
    民83 《改造企業——再生策略的藍本》，台北，牛頓出版公司。
    司徒達賢
    民87 《策略管理》，香港，遠流出版公司。
    盧偉斯
    民85a 《組織學習的理論性探究》，台北：政治大學公共行政學系未刊博士論文。
    民85b 〈組織學習的干預理論 — 行動理論的探討〉，空大行政學報，第六期。
    戴淑如、黃國華 譯 Thomas, Philip R., Gallance, Larry J. & Kenneth R. Martin著
    民81 《超時間品質——單談品質是不夠的》，台北：中國生產力中心。
    蕭武桐
    民87 《行政倫理》，台北：空大。
    英文部分
    Ammons, David N.,
    1996 Municipal Benchmarks – Assessing Local Performance and Establishing Community Standars, Thousand Oaks, CA: SAGE Publishers, Inc.
    Andersen, Bjφrn & Pettersen, Per-Gaute
    1996 The Benchmarking Handbook: Step-by-Step Instructions, London: Chapman & Hall.
    Argyris, Chris
    1993 On Organizational Learning, Cambridge: Blackwell Publishers.
    Argyris, Chris & Donald Schon
    1978 Organizational Learning : A Theory of Action Perspective, MA : Addison-Wesley Publicing Companies.
    Bendell, Tony , Boulter, Louise & John Kelly
    1993 Benchmarking for competitive Advantage, London: Financial Times Pitman Publishing.
    Bennett, J. K. & O’Brien, M. J.
    1994 “The Building Blocks of Learning Organization.” Training, Vol.31, No.6.
    Bogan, Christopher E. & English, Michael J.
    1994 Benchmarking for Best Practices: Winning Through Innovative Adaptation, N.Y.: McGraw-Hill, Inc.
    Bounds, Greg , Yorks, Lyle , Mel Adams and Gipsie Ranney
    1994 Beyond Total Quality Management: Toward the Emerging Paradigm, New York: McGraw-Hill, Inc.
    Boxwell, Robert J.
    1994 Benchmarking for competitive Advantage, New York: McGraw-Hill, Inc.
    Brown, Mark Graham , Hitchcock, Darcy E. and Marsha L. Willard
    1994 Why TQM Fails and What to Do about It, New York: IRWIN.
    Carr, D. K. & Littman, I. D.
    1991 Excellence in Government：Total Quality Management in the 1990"s, VA: Coopers & Lybrand.
    Carvin, David A.
    1988 Managing Quality Edge, New York, Free Press.
    Cohen, Steuen & Eimicke, William
    1998 Tools for Innovators: Creative Strategies for Managing Public Sector Organizations, San Francisco: Jossey-Bass Publishers.
    Costin,Harry
    1994 Readings in Total Quality Management, Orlando: the Dryden Press.
    Dahlgaard, Jens J. , Kristensen Kai & Gopal K. Kanji
    1998 Fundamentals of Total Quality Management , London: Chapman & Hall.
    Dale, Barrie G.
    1994 Management Quality, 2nd edition, New York: Prentice Hall.
    Dechant, K. & Marsick, V. J.
    1992 Team Learning Inventory, P. A. : King of Prussia.
    Dervitsiotis, Kostas N.
    1998 “The Challenge of Managing Organizational Change: Exploring the Relationship of Re-engineering, Developing Learning Organizations and Total Quality Management”, Total Quality Management,Vol.9, No.1, pp.109-122.
    Develin, Nick & Hand, Max
    1993 Total Quality Management: Breaking Down the Barriers, London: Accountancy.
    Flood, Robert Louis
    1993 Beyond TQM, England: John Wiley & Sons.
    Finnigan, Jerome P.
    1993 The Manager’s Guide to Benchmarking—Essential Skills for the New Competitive-Cooperative Economy, San Francisco: Jossey-Bass Publishers.
    Fitz-enz, Jac
    1993 Benchmarking Staff Performance – How Staff Department Can Enhance Their Value to the Customer, San Francisco, CA.: Jossey-Bass Publisher.
    Fox, S. F.
    1993 “Professional Norms And Actual Practices in the Local Personnel Administration: A Status Report.”, in Review of Public Administration, Spring, Vol. 13, pp.5-28.
    French, W. & Bell, C.
    1978 Organizational Development: Behavioral Science Interventions for Organization Improvements, NJ: Prentice-hall, Inc.
    Galpin, Timothy J.
    1997 Making Strategy Work – Building Sustainable Growth Capability, San Francisco: Jossey-Bass Publishers.
    Grant, R. M., Shuni, R. & Krishnan, R.
    1994 “TQM"s Challenge to Management Theory and Practice”, Sloan Management Review, Winter: 25-35.
    Halachmi, A., Hardy, W. P. & Rhoades, B. L.
    1993 “Demographic Data and Strategic Analysis”, Public Administration Quarterly, Vol.17, pp.159-174.
    Hale, S. & Hyde, A.
    1994 “Reengineering in the Public Sector”, Public Productivity & Management Review, Vol. 18, No. 2, pp.127-131.
    Hammons, G. & Maddux, G.A.
    1990 Total Quality Management in The Public Sector. Management Decision, Vol.28,No.4.
    Hitchner, E.
    1996 “Putting Process First—〔Book Review〕”, National Productivity Review, Autumn, pp.107-113.
    Hradesky, John L.
    1995 Total Quality Management Handbook, New York: McGraw-Hill, Inc.
    Joblonski, Joseph R.
    1992 Implementing TQM: Competing in the Nineties Through Total Quality Management, 2nd Edition, San Diego: Pfeiffer & Company.
    Kanji, Gopal K.
    1996 “Can Total Quality Management Help Innovation?”, Total Quality Management, Vol.7, No.1, pp.3-9.
    Karlof, Bengt & ostblom, Svante
    1993 Benchmarking: A Signpost to Excellence in Quality and Productivity, New York: John Wiley & Sons, Inc.
    Keehley, Patricia , Medlin, Steven , MacBride, Sue & Laura Longmire
    1996 Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies, San Francisco: Jossey-Bass Publishers.
    Linden, R.
    1994 Seamless Government : A Practical Guide to Reengineering in the Public Sector, San Francisco: Jossey-Bass Publishers.
    Marquardt, Michael J.
    1996 Building the Learning Organization : A System Approach to Quantum Improvement and Global Success, McGraw-Hill Companies.
    Marquardt, Michael J. & Reynolds, Angus
    1994 “Management Practices in learning Organizations” in Don L. Bohl (eds.), The Learning Organization, San Francisco California: Jossey-Bass Publishers.
    Maslow, A.H.
    1943 “A Theory of Human Motivation.” Psychological Review.
    McIntosh-Fletcher, D.
    1996 Teaming By Design: Real team for Real People, Chicago: The McFletcher Corporation.
    McNair, C. J. & Leibfried, Kathleen H. J.
    1992 Benchmarking – A Tool for Continuous Improvement, New York: John Wiley & Sons, Inc.
    Mechling, J.
    1994 “Reengineering Government : Is There A ‘There’ There? ”, Public Productivity & Management Review, Vol.18, No.2, pp.189-197.
    Michael E., Slocum John W. & Lei David
    1994 “Management Practices in Learning Organizations”, in Don L. Bohl(eds.), The Learning Organization in Action, New York: American Management Association, pp.83-95.
    Miller, Jeffrey G., Meyer, Arnoud De & Nakane, Jinichiro
    1992 Benchmarking Global Manufacturing – Understanding International Suppliers, Customers, and Competitors, New York, NY.: IRWIN.
    Mintzberg, H.
    1994 The Rise and Fall of Strategic Planning, New York: Free Press.
    Morgan, Gareth
    1986 Image of Organization, CA: Sage Publications, Inc.
    Peter, Glen
    1994 Benchmarking Customer Service, London: Financial Times Pitman Publishing.
    Revans, Reginald
    1980 Action Learning: New Techniques for Management, London: Blond & Briggs.
    Roberts, Harry V. & Sergesketter,
    1993 Quality Is Personal – A Foundation for Total Quality Management, New York: The Free Press.
    Robey, Daniel & Sales, Carol A.
    1994 Designing Organization, UA: R. Donnelley & Sons Company.
    Rolstadas, Asbj□rn
    1995 Benchmarking – Theory and Practice, London: Chapman & Hall.
    Rosenhoover, Donald E. & Kuhn, Harold W. Jr.
    1996 “Total Quality Management and the Public Sector”, Public Administration Quarterly, Vol.19, No.4, Winter, pp.435-455.
    Sashkin, Marshall & Kiser, Kenneth J.
    1993 Putting Total Quality Management to Work, San Francisco: Berrett-Koehler Publishers.
    Schonberger, R.,
    1990 Building a Chain of Customers, New York: The Free Press.
    Senge, Peter M.
    1990 The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday.
    Shiba, Shoji, Graham, Alan & Walden, David,
    1993 A New American TQM – Four Practical Revolution in Management, Portland, OR.: Productivity Press.
    Simon, Herbert A.
    1953 “Birth of an organization: The Economic Cooperation Administration.” Public Administration Review,13(4).
    Spendolini, Michael J.,
    1992 The Benchmarking Book, New York: AMACOM.
    Swiss, James E.
    1992 “Adapting Total Quality Management (TQM) to Government”, Public Administration Review, July/Aug, pp.356-362.
    Synder, Neil H., Dowd, Jr., James J. & Houghton, Dianne M.
    1994 Vision, Value, and Courage：Leadership for Quality Management, New York : The Free Press.
    Thompson, Kenneth R.
    1998 “Confronting the Paradoxes in a Total Quality Environment”, Organizational Dynamics, Winter, pp.62-73.
    Tobin, Daniel R.
    1993 Reeducating The Corporation : Foundations for The Learning Organization, Essex Junction: Oliver Weight.
    Tracey, William R.,
    1994 Human Resources Management & Development Handbook, New York: AMACOM.
    Trosa, Sylvie & Williams, Suzanne
    1996 “Benchmarking in Public Sector Performance Management” , Performance Management in Government, No.9, OCDE, pp.45-69, Paris France: OCDE.
    Van Matre, Joseph G.
    1995 Foundations of TQM: A Reading Book, Orlando: The Dryden Press.
    Visser, Dana R.
    1996 “That’s Using your Brain!” Training & Development Journal ,50(1):30-40.
    Wilkinson, Adrian , Redman, Tom , Ed Snape and Mick Marchington
    1998 Management with Total Quality Management: Theory and Practice, Hong Kong: Macmillan Press Ltd.
    描述: 碩士
    國立政治大學
    公共行政學系
    資料來源: http://thesis.lib.nccu.edu.tw/record/#A2002001869
    数据类型: thesis
    显示于类别:[公共行政學系] 學位論文

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