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    政大機構典藏 > 資訊學院 > 資訊科學系 > 期刊論文 >  Item 140.119/79691


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    題名: Satisfaction with Taiwan’s medical institutions of research and analysis
    作者: Ho, Cheng-Kuang
    貢獻者: 公行系
    日期: 2009
    上傳時間: 2015-12-21 16:01:51 (UTC+8)
    摘要: The purpose of this study in a regional teaching hospital external customers (outpatients) against the hospital for registration, inspection items, Payment approved price collar drug program, the overall environment and comprehensive evaluation of satisfaction research and analysis. A cross-sectional random sampling survey to a regional teaching hospital for one month attending look different times the number of research subjects, for 929 copies of valid questionnaires. Northern Alliance in Taiwan medical instrument for the study of customer satisfaction scale. The study mostly to 40–59 year-old, level of education in order to account for the largest university. The results showed that business services provided by hospital satisfaction ranged from an average of no opinion (3 points) to the satisfaction of (4 points) between; overall satisfaction descending order as: the overall environment of medicine procedures collar → consultation between patient check the item price → Payment approved for registration, the customer age and overall satisfaction showed statistically significant difference was (p < .01), Scheffe test found that customers aged 40–59 years old overall satisfaction is higher than 20–39 years of age; customers with the level of education of medical statistics on the overall environment was a significant positive difference (p < .01), Scheffe test found that customers university level of education above the overall environment of the body satisfaction is higher than the country middle school; customers the availability of a work income institutions overall satisfaction showed statistically significant differences (p < .01). Therefore, this study can provide organizations know customer satisfaction with hospital medical institutions to reviewing and improving the environment, and to provide a fit of high public demand for quality medical services.
    關聯: Journal of Statistics and Management Systems, 12(5), 949-961
    資料類型: article
    DOI 連結: http://dx.doi.org/10.1080/09720510.2009.10701433
    DOI: 10.1080/09720510.2009.10701433
    顯示於類別:[資訊科學系] 期刊論文

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