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題名:	Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK
作者:	Li, Eldon Y.;Zhao, Xiande;Lee, Tien-sheng 李有仁
貢獻者:	資管系
日期:	2001
上傳時間:	2015-10-15 16:06:11 (UTC+8)
摘要:	The banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks, Hong Kong banks must improve service quality and care about customer demand. They must tightly control cost and improve the quality and efficiency of operations in order to maintain profitability. This study surveys the entire population of licensed banks in Hong Kong on their quality management initiatives. It not only analyzes the current status of quality management initiatives in Hong Kong, but also compares the results with those from UK financial institutions in 1994.
關聯:	International Journal of Quality & Reliability Management , vol. 18, no. 6, pp. 570-584
資料類型:	article
DOI 連結:	http://dx.doi.org/10.1108/EUM0000000005583
DOI:	10.1108/EUM0000000005583
顯示於類別:	[資訊管理學系] 期刊論文

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