政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/76704

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政大機構典藏 > 商學院 > 財務管理學系 > 期刊論文 > Item 140.119/76704

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/76704

Title:	Three-tier multi-agent architecture for asset management consultant
Authors:	Cheng, T.W.;Wang, Wan Ling;Chan, S.K.
Contributors:	財管系
Keywords:	Proceedings - 2004 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE 2004, 28 March 2004 through 31 March 2004, Taipei, 63492 Customer satisfaction;Data mining;Information retrieval;Intelligent agents;Knowledge acquisition;Problem solving;Quality assurance;Technology;Asset management;Consultancy services;Customer relationship management (CRM);Financial service market;Multi agent systems
Date:	2004
Issue Date:	2015-07-20 17:50:43 (UTC+8)
Abstract:	To keep the advantage, enterprises need to implement Customer Relationship Management (CRM). By integrating and sharing information, an enterprise can improve its efficiency and quality of services. Especially in financial service market, efficiency and 24 hour services is the most important. This paper will to bring up a three-tier multi-agent asset management consultant CRM service system. This system supports the distributed problem solving in the asset management domain. It divides into threetier(layer), the first tier is to satisfy different customers, and provide customized services; the second-tier is to analyze financial information, and provide first-tier knowledge; and the third tier is to organize raw data into information for second-tier to analyze. The system uses intelligence tools and data mining technique as applications. Ultimately, this paper expects that the architecture has a result of providing a high quality and customized financial consultant services.
Relation:	Proceedings - 2004 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE 2004, 173-176
Data Type:	article
Appears in Collections:	[財務管理學系] 期刊論文

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