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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/76123


    Title: Strategies for leveraging IT-enabled service innovation in intensively competitive market
    Authors: Shang, Shari S. C.;Chen, Chien Chun
    尚孝純;陳健鈞
    Contributors: 資管系
    Keywords: Many studies have explored service innovations regarding the use of information technologies, yet few have addressed the strategic leveraging in IT investment for sustaining competitiveness. The objective of this paper is to examine different strategies that firms have applied in leveraging advanced information technologies for service innovation in highly competitive market. The analysis of strategy is developed based on two dimensions: (1) IT capability, referring to a firm`s ability to deploy IT-based resources, combined with (2) the firm`s complementary resources including customer and supplier relationships, financial capital. We investigate the convenience-store industry in Taiwan, where the intensity of convenience stores is ranked as the highest in the world and is observed to be in the intensive competitive market. The case analysis reveals that there are four types of strategies firms apply in leveraging IT for competitiveness: predator, inventor, follower, and hedger. Firms may apply multiple strategies toward different innovation initiatives.
    Date: 2010
    Issue Date: 2015-06-29 17:50:22 (UTC+8)
    Relation: 16th Americas Conference on Information Systems 2010, AMCIS 2010, Volume 6, 2010, Pages 4583-4591, 16th Americas Conference on Information Systems 2010, AMCIS 2010; Lima; Peru; 12 August 2010 到 15 August 2010; 代碼 92980
    Data Type: conference
    DOI link: Case analysis; Competitive markets; Convenience stores; Financial capital; Innovation initiatives; IT Capabilities; IT investments; IT strategies; Leveraging IT; Multiple strategy; Service innovation; Supplier relationships; Two-dimension; Commerce; Industry; Information systems; Innovation; Investments; Competition
    Appears in Collections:[Department of MIS] Proceedings

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