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    题名: Overcoming service innovation bottlenecks using Web 2.0
    作者: Wu, M.-J.;Lin, Y.-F.;Liu, Fang-Mei;Hsiao, Shu-Ling
    贡献者: 資管系
    企管系
    关键词: Complementary assets;In-depth interviews;Innovation policies;Key issues;Policy tools;Service design;Service innovation;Service innovation process;Site observation;Speed-ups;Target group;Web 2.0;Public policy;Signal filtering and prediction;World Wide Web;Innovation
    日期: 2010-11
    上传时间: 2015-06-10 15:05:39 (UTC+8)
    摘要: This study focuses on a project with benchmark significance in the Taiwan government`s Web 2.0 plan, and employs on-site observation and in-depth interviews to explore how the government uses policies to help innovators obtain complementary resources, and thereby speed up the pace of service innovation and enhance the service innovation success rate. The results of this study indicate that the government can successfully intervene in the service innovation process. First, the government can develop systematic service innovation methodologies providing innovators with clear steps and principles to follow when determining target groups and performing service design and verification. Second, because most innovators are limited by insufficient resources and it is usually difficult for innovators to obtain relevant resources during the service innovation process, the service innovation success rate is quite low. With an eye on this, the government should actively clarify key issues that may be faced by innovators during each stage of the service innovation process, and can use various policy tools to provide innovators with the complementary resources needed at each stage, increasing innovators` chance of success. © 2010 Published by Elsevier Ltd.
    關聯: Expert Systems with Applications, Volume 37, Issue 11, Pages 7373-7379
    数据类型: article
    DOI 連結: http://dx.doi.org/http://dx.doi.org/10.1016/j.eswa.2010.04.030
    DOI: 10.1016/j.eswa.2010.04.030
    显示于类别:[資訊管理學系] 期刊論文

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