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政大典藏 > College of Commerce > Department of MIS > Periodical Articles > Item 140.119/73513

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/73513

Title:	An innovative approach to measuring technology spillovers in service-dominant logic
Authors:	苑守慈 Hsieh, Yen-Hao;Yuan, Soe-Tsyr
Contributors:	資管系
Keywords:	Service-dominant logic;Technology spillover;Input-output analysis;Service science
Date:	2014
Issue Date:	2015-02-12 14:57:55 (UTC+8)
Abstract:	Purpose– The purpose of this paper is to propose a service-dominant (S-D) logic-based input-output analysis approach to systematically measure the effects of technology spillover in the service sector. Design/methodology/approach– This study uses a case to demonstrate the feasibility and contributions of the S-D logic-based input-output analysis approach. Findings– This study adopted the idea of customer involvement to formulate the S-D logic-based input-output analysis approach. Service providers can apply this systematical approach to find potential opportunities to spread information technology and co-create values with customers. Originality/value– The S-D logic-based input-output analysis approach has elasticity to dynamically employ different perspectives to evaluate the effects of technology spillovers in order for integrity and precision. The proposed approach is to delineate the possible target values that related to specific services based on the notions of operant resources and customer involvement in a selected service sector. Service providers within the service sector have to offer innovative service activities and manage existing services for customers to participate in.
Relation:	Kybernetes - The International Journal of Cybernetics, Systems and Management Sciences,
Data Type:	article
DOI link:	http://dx.doi.org/10.1108/K-05-2013-0093
DOI:	10.1108/K-05-2013-0093
Appears in Collections:	[Department of MIS] Periodical Articles

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K-05-2013-0093.pdf		1234Kb	Adobe PDF2	875	View/Open

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