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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/65968


    Title: Software Quality as Influenced by Informational Diversity, Task Conflict, and Learning in Project Teams
    Authors: 梁定澎
    Liang, T.P.;Jiang, J.;Klein, G.S.;Liu, J.Y.-C.
    Contributors: 資管系
    Keywords: Informational diversity;learning;project management;project teams;relationship conflict;software development;task conflict
    Date: 2010.08
    Issue Date: 2014-05-12 16:22:09 (UTC+8)
    Abstract: From one perspective, diversity leads to an increase in the knowledge and viewpoints that adds to the creativity of the solution and methods during a software development project. From another perspective, diversity adds to the conflict in a project team, which detracts significantly from the desired results. This contradiction may be best explained by an examination of different forms of diversity. This study reports a model that considers informational diversity, in the form of a larger variety of background knowledge, in the system development context. Learning and information theories dictate that conflict related to the completion of tasks will increase under informational diversity. Task-related conflict should, in turn, create learning opportunities, which will provide the spark needed to improve the quality of the software generated by a project team. A team level analysis of survey data from 299 members of 75 development teams confirms these relationships. The promotion of learning leverages the benefits of informational diversity and serves as a mediator between task-related conflict and software quality.
    Relation: IEEE Transactions on Engineering Management, 57(3), 477-487
    Data Type: article
    Appears in Collections:[Department of MIS] Periodical Articles

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