政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/64083
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113656/144643 (79%)
Visitors : 51730987      Online Users : 556
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/64083


    Title: Constructing Collaborative Service Systems: A Mutualism-Based NSD Method
    Authors: 苑守慈
    董惟鳳;Tung, Wei-Feng;Yuan, Soe-Tsyr
    Contributors: 資管系
    Keywords: Collaborative service quality (CSQ);collaborative service system (CSS);mutualism;new service design;new service development (NSD);service innovation;service quality;value coproduction
    Date: 2011
    Issue Date: 2014-02-21 13:53:16 (UTC+8)
    Abstract: This paper describes an analytic and synthetic new service development (NSD) method for devising collaborative service systems (CSSs). The predominant NSD method is a process-based one that belongs to the well-established service blueprints approach in order to create flexible flowchart-like models of customer-provider interaction flows. In contrast to the static service blueprints approach, the proposed NSD method belonging to CSSs includes the service operation management design adopting the proposed mutualism-based NSD method (MBNSD). This paper also presents a novel conceptual metaphor between ecological mutualism for species and value coproduction for service providers and customers. The CSSs designed by MBNSD enable the automated value coproduction (mutualism) for service participants (species). Constructing CSS initially involves identifying value coproduction-based service concepts (mutualism-what), modeling service encounters and service exchanges adopting evolutionary algorithms and optimization methods (mutualism-how), as well as estimating their collaborative service-quality (CSQ) (fitness) to determine whether the service participants achieve mutualism and adaptability (evolution). MBNSD consists of three phases: identifying and determining CSS classifications, designing and modeling CSS applications, and estimating and managing CSS CSQ. Moreover, three cases are described that involve CSS applications, i.e., iMusicCreation, iInteriorDesign, and iMobileDesign, that are designed based on MBNSD. Importantly, this systematic procedure of automating service value coproduction based on MBNSD significantly contributes to NSD applications and research.
    Relation: IEEE Transactions on Systems, Man and Cybernetics. Part C -Applications and Reviews, 41(3), 316-332
    Source URI: http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5672613&abstractAccess=no&userType=inst
    Data Type: article
    DOI link: http://dx.doi.org/10.1109/TSMCC.2010.2091125
    DOI: 10.1109/TSMCC.2010.2091125
    Appears in Collections:[Department of MIS] Periodical Articles

    Files in This Item:

    File Description SizeFormat
    index.html0KbHTML21230View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback