政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/60317

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/60317

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政大典藏 > College of Commerce > Executive Master of Business Administration > Theses > Item 140.119/60317

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/60317

Title:	從國家品質獎探討中小企業營運績效之提升 The effects of SME on corporate performance：an empirical analysis from national quality award recipients
Authors:	施惠珠
Contributors:	林柏生 Lin,Po Sheng 施惠珠
Keywords:	品質國品獎 TQM 獎項經營績效經營體質 Quality
Date:	2011
Issue Date:	2013-09-05 14:05:59 (UTC+8)
Abstract:	自民國79年行政院核定與實施以來，我國國家品質獎已即將邁入第22個年頭，該獎項是國內唯一由行政院核定頒發予企業在經營管理類的最高榮譽。此一獎項的提出也對我國大型企業、機關團體，乃至於中小企業都能有無比鼓勵與標竿學習之效。許多企業也都在此一獎項的引導下，大幅提昇經營的體質。過往研究雖有分析國品獎各構面，其研究目的在於提供企業在申請國家品質獎上的指導建議，對可清楚指出企業經營體質改善之具體建議之研究仍付之闕如。對多數的企業而言，國家品質獎是遙不可及的，或許也不是多數企業經營之策略目標，且企業若對本身如何提升經營體質缺乏明確的策略方向，而思維著如何挑戰此一國家最高品質榮譽之獎項，則將是捨本逐末，不切實際的作為。對更多的企業而言，追求國家品質獎或許仍遙不可及，但追求組織經營體質的改善卻是不可一日荒廢的。為此，本研究旨在藉由國家品質獎的構面分析，並以內容分析法分析得獎企業在各項構面上的表現與實質作為，建構卓越企業經營體質的全方位架構，以作為企業提升經營體質的標竿學習之參考，期對企業經營體質改善中，提供重要的政策性建議。綜上所述，本研究擬以中小企業為研究對象，收集過往獲得國家品質獎中小企業類的標竿企業之得獎記錄，藉由內容分析法與專家意見之彙整，以分析各標竿企業在國家品質獎八大構面之具體作法，藉由提出中小企業在各構面上之最佳管理實務，以及從未獲獎之個案廠商個案分析中，說明中小企業在國家品質獎各項構面上，應如何提昇與改善其經營策略，以全面性地達成卓越之績效表現。
Reference:	一、中文文獻王石番，1992，傳播內容分析法：理論與實證，台北：幼獅。林公孚，1999，認識美國國家品質獎（上），品質管制月刊，35(11)：51-56。林雅婷，2009，結合平衡計分卡與分析網路程序法評估航空站之營運績效─以桃園國際機場為例。佛光大學管理學系碩士班未出版碩士論文。徐作蓉、余學敏、謝勝隆、王巧媛，2005，各國品質獎評審標準之探討，載於臺北市教師研習中心(主編)，優質學校，頁64-85。楊金福，1995，品管組織與標準化，臺北：中華民國品質協會。黃振家，2002，大眾媒體研究導論，台北：學富。廖冠力，2002，以平衡計分卡來探討績效衡量指標─以國立成功大學學生事務處為例，國立成功大學工業管理研究所未出版碩士論文。劉漢容，1996 ，品質管制，勝凱企業管理顧問有限公司。蔡雅婷，2008，品牌導向企業的建構之前至因素與結果，東海大學企業管理學系未出版碩士論文。黎文明，2002，水平結構組織與企業組織學習傾向、創新能力及經營績效之關聯性研究，國立成功大學高階管理碩士在職專班未出版碩士論文。歐用生，1995，質的研究，台北市：師大書苑。二、英文文獻 Babbie, E. (2001), “The Practice of Social Research (9th ed.).,” Belmont, CA:Wadsworth. Butler, A.S., R. Letza and B. Neale (1997), “Linking the Balanced Scorecard to Sreategy,”Long Range Planning, Vol.30, No.2, pp.242-253. Choi, F. D. S., and Mueller (1992), “What is coefficient alpha ? An examination of theory and application,” Journal of Applied Psychology, Vol.78, pp. 98-104. Clarke, P. (1997), “The Balance Scorecard,” Countancy, Vol.29, No.3, pp.25-26. Gary, A.G. Jeff and D. Roger (1996), “Who needs performance management,” Management Accounting, Vol.74, No.11, pp20-25. Howell, R.A., and S. R. Soucy, (1978), “The new manufacturing environment: major trend for management accounting,” Management Accounting, July, pp. 13-19. Kaplan, R.S. and D.P. Norton (1992), “The balanced scorecard measures that drive performance,” Harvard Business Review, pp. 71-79. Kaplan, R.S. and D.P. Norton (1996a), “Link the balanced scorecard to strategy,”California Management, Fall, pp. 53-79. Kaplan, R.S. and D.P. Norton (1996b), “The balanced scorecard: Translating strategy into action,” Boston Massachusetts: Harvard Business School Press. Kast, F. E. (1985), Organization and Management, New York：McGraw-Hill Book Co. Knight, G. A., (2000), “ Entrepreneurship and Marketing Strategy: The SME under Globalization,” Journal of International Marketing, Vol.8, pp.12-32. McGee J.E., M.J. Dowling, and W.L. Megginson (1995), “Cooperative Strategy and New Venture Performance: The Role of Business Strategy and Management Experience,” Strategic Management Journal, Vol. 16, pp.565-580. Negandhi, A.R., G. S. Eshghi, and E. C. Yuen (1985), “The Management Practices of Japanese Subsidiaries Overseas, ” California Management Review, Vol. 27, pp. 93-105. Richardson, P. R., A. J. Taylor, and J. R. M. Gordon (1985), “A Strategic approach to evaluating manufacturing performance,” Interfaces, Vol.15, pp. 15-27. Robbins, S. P. (1990), “Organization theory: structure, design and application,” Englewood Cliffs, N.J.: Prentice-Hall. Szilagyi (1981), Management and Performance, Goodyear Publishing Company Inc, p. 39. Venkatraman, N. and V. Ramnmujam, (1986), “Measurement of business performance on strategy research: A comparison of approaches,” Academy of Management Review, Vol.11, No.4, pp. 801-814.
Description:	碩士國立政治大學經營管理碩士學程(EMBA) 99932008 100
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0099932008
Data Type:	thesis
Appears in Collections:	[Executive Master of Business Administration] Theses

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