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    題名: 管理模式轉移軌跡上之知識互動型式
    其他題名: Identifying Knowledge Interaction Patterns Along the Loci of Management Model Transition
    作者: 管郁君
    貢獻者: 國立政治大學資訊管理學系
    行政院國家科學委員會
    關鍵詞: 知識;知識管理;知識互動;知識互動型式;管理模式轉移
    knowledge, knowledge management, knowledge interaction, knowledgeinteraction pattern, management model transition.
    日期: 2007
    上傳時間: 2012-08-30 15:50:24 (UTC+8)
    摘要: 資訊科技的發展帶來快速的資訊交流與知識互動，而當許多已知的資源在激烈的企 業競爭中漸失去鑒別力時，一項企業與研究者皆不熟悉的資源，也就是知識，儼然成為 今日之鑰、明日之星，眾所認定之組織的重要資源。自八０年代開始，即有論述主張高 效能、高效率的知識活動方能為組織帶來持續性的領先優勢。在廣泛的知識管理文獻 中，有許多從不同觀點進行知識之分類、轉換、儲存、應用、創新，並有知識管理學派 的論述，但甚少研究提及有關知識互動(knowledge interaction)。知識互動是指知識行為 者(knowledge actors)在彼此互動之中，運用知識並產生新知識，或發展出新的認知方式 的動態過程。本研究期望在不同的情境中觀察知識互動之型式，探討各種知識互動之型 式，如何在過程中解決問題，以達到高效能的決策目標。 此研究問題牽涉到兩個構面，一為問題可拆解的程度，另一則是知識取得的難易 度。在第一階段，本研究以此二構面，提出一個整體性的理論架構，為不同的知識取得 難易度和問題可拆解度找到對應的管理模式，接著第二階段以實驗設計，第三階段以個 案探討，分別對不同情境之知識互動收集資料，進行分析。 首先以實驗設計，在問題可拆解的程度較高且知識取得相對容易的情境中，找出高 效能之知識互動型式。在此相對較不複雜的情境中，干擾變數較少，較容易觀察並定義 知識互動型式，並且樣本也較容易取得。在直觀上，最具挑戰的情境最能激發出高強度 的學習，觀察此種學習如何擴散、延伸至其他情境是值得關切的問題。因此在第三階段， 本研究將觀察此種高強度的學習，是否為第二階段所驗證的高效能知識互動之結果，並 自學習所產生的源頭，循著管理模式的轉移軌跡，追溯其擴散延伸的現象。 在這個階段中，由於問題的可拆解程度較低且知識取得的困難度較高，而多數的企 業運作是處於較不具挑戰性的標準化作業，基於樣本的稀少性，第三階段將採個案研究 方法，並優先考慮以次級資料為分析之依據，以降低成本。但在個案不可得或不適用的 狀況下，本研究將進行初級個案資料蒐集。 本研究之構思依循知識管理策略學派之信念，從行為面思考知識管理之策略性問 題，以與管理模式之理論銜接，期能從知識互動發掘高效能的知識管理策略。
    The advancement of information technology has brought forth fast information exchange and knowledge interaction. While many known resources have lost the power of distinguishing firm performance due to constant and intense competition, knowledge, a resource which is unfamiliar to both researchers and practitioners, emerges as a well recognized valuable resource. Since the 80』s, effective and efficient knowledge activities are believed to produce sustained competitive advantage. The diffusion and extension of knowledge rely on knowledge interaction, yet knowledge interaction is seldom the focus of knowledge management literature. This research aims to identify the knowledge interaction patterns that are effective in helping to make decisions in the process of problem solving. This research question concerns two dimensions, one being the decomposability of the problem at hand, and the other being the attainability of needed knowledge. Therefore, based on these two dimensions, at the first stage a conceptual model will be proposed, which identifies the management models corresponding to different levels of problem decomposability and knowledge attainability. Then the information for knowledge interaction will be collected separately at the second and third stages by using an experimental design and a case study. In order to define and observe highly effective knowledge interaction patterns, a series of experiments will be conducted in a setting where both the problem decomposability and the knowledge attainability are high. In such a setting, there are fewer intervening variables, thus it is easier to draw samples and extract information. Intuitively, high-intensity learning is inspired and originated from a challenging setting where either the problem decomposability or knowledge attainability is low. Observing how this type of learning is diffused and extended into other settings is of great interest. Therefore, at the third stage, this research will study if the high-intensity learning is the result of the highly-effective knowledge interaction patterns identified at the second stage. In addition, following the loci of management model transition, this research will trace how the learning is diffused and extended. Because it is more challenging in terms of problem decomposability and knowledge attainability, there will not be many business operations from which to draw samples. The scarcity of samples and the nature of research question make case study a most suitable research method to tackle the problem. The case study will first seek secondary source. If secondary source is not available or not applicable, it will launch a primary case data collection. This research is conceived under the belief of the strategic school of knowledge management. It engages in the management models, and explores the issues of strategic knowledge management from the behavioral aspect. The issue of highly effective patterns of strategic knowledge management will be addressed by this research.
    關聯: 應用研究
    學術補助
    研究期間:9608~ 9707
    研究經費:505仟元
    資料類型: report
    顯示於類別:[資訊管理學系] 國科會研究計畫

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