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| Title: | 數據進入難民的夢想：社會責任與人道主義的業務流程外包之三方夥伴關係
“Data Entry Refugees Dreams”: A Socially Responsible and Humanitarian Business Process Outsourcing Partnership Business Plan |
| Authors: | 柯承恩
Gonzalez, Emmanuel Escoto |
| Contributors: | 黃秉德
Huang, Ping Der
柯承恩
Gonzalez, Emmanuel Escoto |
| Keywords: | 社會責任
人道主義
外包 |
| Date: | 2010 |
| Issue Date: | 2011-10-05 14:34:39 (UTC+8) |
| Abstract: | 數據進入難民的夢想：社會責任與人道主義的業務流程外包之三方夥伴關係
Data Entry Refugees Dreams is to sign a long-term tripartite partnership agreement with Digital Divide Data (DDD) and the Thai-Burma Border Consortium (TBBC). Data Entry Refugees’ Dreams will offer data entry services to customers outside the borders of the refugee camp with no need for them to go outside of the camp thanks to the internet and communication technology. As its name states, Refugees Dreams will represent an opportunity to make the dreams of refugees come true. Its employees will be 100% refugees who are living in Mae La Refugee Camp in Mae Sot, Thailand.
To be recruited, the potential employees of Data Entry Refugees Dreams will have to possess basic Computing and English skills and have already obtained a high school diploma, which are the basic academic requisites for this kind of job. Also, they will have to convince the Management Team that they deserve to work for this company and that they are striving to make their dreams come true. They will have to write and present their dreams to the recruiters. The selected candidates will be those that have a clear plan to achieve their dreams, and those whose dreams will benefit the refugee community in general.
The market size of data entry services is worldwide; there are not borders or limits for this kind of industry. Customers come from all over the world. According to a 2010 report prepared by the Asian-Oceanian Computing Industry Organization (ASOCIO) and the accounting firm Klynveld Peat Marwick Goerdeler (KPMG), only India`s IT-BPO market, which accounts for 51% of the global market shares, could be valued at as much as US $285 billion in the year 2020. Global demand for outsourcing services has been in constant rise at an average of 4.9% per annum since 2008, and is expected to continue until 2020, if not more. There is gross potential for a productive skilled work force, especially those at very low cost.
The partnership with Digital Divide Data (DDD), will not only give Refugees’ Dream access to technology, equipment, experience and training but will also give access to a huge range of customers that choose DDD among other outsourcing companies because they want to make a difference and have identified that job creation is a good contribution to the solution to poverty and lack of development in some countries. TBBC will have a supporting role, in the sense that they will manage the budget of Refugees Dreams, will give management and legal support, and will manage the grants that will be possible thanks to the revenues generated by Refugees Dreams.
Refugees Dreams will offer to its partners not only the access to a qualified, low cost, and in need of humanitarian assistance workforce, but also the accomplishment of their common goal of helping and assisting disadvantaged people By doing this, DDD will expand its social impact to a humanitarian impact since unlike its employees in Cambodia and Laos, refugees have no freedom of movement or transit in Thailand, or legal documents to apply for jobs. They have to remain within the borders of the camp where the humanitarian conditions are harsh; there is not enough food, medicine, education and opportunities. They are 100% dependent on humanitarian aid.
The revenue that will be generated by Refugees Dreams will also benefit the other member of the tripartite agreement, the TBBC, because it will also support the efforts of TBBC in developing the refugee community of Mae La, which is part of their main objectives. The TBBC will manage the revenues obtained by the partnership to be distributed in the form of grants to the refugees who at the same time will receive training about entrepreneurship and savings from TBBC, as already implemented by their Entrepreneurship and saving project.
Giving jobs to the refugees would have not only a social, but also a humanitarian impact which is recognized worldwide. With jobs, they not only gain economic independence, they gain dignity and the psychological effect of being productive and having a purpose in their life. They will also have a hope of change in their situation, since by receiving grants they will strive to see their dreams come true.
Refugees Dreams is seeking seed capital of 113,650 USD, mostly to guarantee enough cash to assume the investment of equipment and the training required to start operations. Running cost cash expenditures are not required because the company will generate enough cash from the first month of operations to assume those payments. Refugees Dream projects a gross surplus of 425,211 USD in year one, representing a net surplus of USD 175,135 and an accumulated net income of USD 900, 035 after year five, with a NPV of USD 409,852.54 a payback within one year and an IRR of 175.51%.
By establishing Data Entry Refugees Dreams, not only the 100 employees that are planned to be hired will be benefited. Take into consideration the Entrepreneurship Development, Grant and Savings project implemented by the Thailand Burma Border Consortium (TBBC) which grants USD 80.00 to each selected and trained refugee to start their own business. With the surplus of USD 175,135 Refugees Dreams would benefit 2,189 refugee families in the first year and as consequence motivate the development of their community.
With the 179,063 USD of net income projected for year two, another 2238 refugee’ families would be benefited. By the end of year 5, the accumulated number of direct beneficiaries would amount to a total of 11, 350 families and a total of 22,700 indirect beneficiaries, summing 34,050 potential beneficiaries which represent more than 60% of the total refugee population of Mae La. Realizing the dreams of the refugees living in Mae La Camp is the main purpose of Refugees Dreams and that is how the success and impact will be measured. The number of dreams started will be the indicators, but the ones that will be achieved will represent the accomplishments and the fulfilment of Refugees Dreams’ Mission. |
| Reference: | Official web portal of the United Nations High Commissioner for Refugees. 1951 United Nation Convention of Geneva relating to the status of Refugees. Retrieved by March, 2011, from National Chengchi University: http://www.unhcr.org/3b66c2aa10.html
Official web portal of Thailand Burma Border Consortium. 2010 TBBC Program Six Month Report from July to December. Retrieved by March, 2011, from National Chengchi University: http://www.tbbc.org/resources/resources.htm#reports
Official web portal, Women Refugees Commission, Living in Limbo: Burma’s youth in Thailand see few opportunities to use education and vocational skills. Fields Mission to Thailand May 2008 Report. Retrieved by March, 2011, from National Chengchi University: http://www.womensrefugeecommission.org/docs/th_youth.pdf
Official web portal. BPO India, BPO Industry in India – A Report. Retrieved by March
2011, from National Chengchi University: http://www.bpoindia.org/research/bpo-in-india.shtml
Official web portal, Business Dictionary, Data Entry Definition, Retrieved by March 2011, from National Chengchi University: http://www.businessdictionary.com/definition/data-entry.html
Official web portal. Beyond Profits. BPO Opportunities as Part of the Poverty Alleviation Toolkit Post. Retrieved by April, 2011, from National Chengchi University: http://beyondprofit.com/bpo-opportunities-as-part-of-the-poverty-alleviation-toolkit-2/
Official web portal. Bangkok Post, Recession Spurs BPO Market, Published on October 7, 2009. Retrieved by April, 2011, from National Cheng Chi University: http://www.bangkokpost.com/tech/computer/25190/recession-spurs-bpo-market
Official web portal. Marketresearch.com, Worldwide and U.S. Business Process Outsourcing Services 2010-2014 Forecast. Retrieved by April, 2011, from National Cheng Chi University: http://www.marketresearch.com/product/display.asp?productid=2691086
Official web portal. Thailand Burma Border Consortium, 2010 TBBC Program Six Month Report from July to December. Retrieved by March, 2011, from National Chengchi University: http://www.tbbc.org/resources/resources.htm#reports |
| Description: | 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
98933059
99 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0098933059 |
| Data Type: | thesis |
| Appears in Collections: | [國際經營管理英語碩士學程IMBA] 學位論文
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