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    题名: 資深駐外經理人員工作挑戰之研究－以臺商資訊電子業在西歐、北美子公司為例
    The Challenges of Senior Expatriates－The Case of Taiwanese Information Technology Firms in West Europe and North America
    作者: 李彝三
    LEE, Yi-San
    贡献者: 于卓民
    YU, Chwo-Ming Joseph
    李彝三
    LEE, Yi-San
    关键词: 外派/駐外/海外派遣/海外工作
    外派調適/駐外調適
    國際人力資源管理
    工作挑戰
    expatriate
    expatriate adjustment
    IHRM，International Human Resource Management
    日期: 2005
    上传时间: 2009-09-18 15:09:26 (UTC+8)
    摘要: 現代化企業的經營模式已轉變成國際化、全球化經營，而外派人才之培養與訓練是維繫海外據點戰力持續的要素。本研究探討資深駐外經理人員在工作上的現實挑戰，補充學術上的理論探討；欲探討下列的主要問題：
    (一)駐外經理人員如何因應工作上的挑戰？
    (二)駐外經理人員如何與總公司互動？
    (三)駐外經理人員如何適應駐在地的工作與生活？

    透過多國企業策略、國際人力資源管理、海外派遣與海外適應的文獻探討，採用個案研究法作為研究方法，對於訪談對象（六位資深的駐歐、駐美經理人員）進行深度訪談，輔以八家個案公司的次級資料，利用實務訪談進行個案對象的深入研究探討。

    本研究的主要發現是：
    (一)駐外經理人員其人際關係網絡（在駐在地、以及在總公司）與工作績效的關係緊密。
    (二)駐外經理人員必須與總公司建立有效的互動平臺。
    (三)駐外經理人員要能充分融入當地文化，並且先找到對的人（部屬、工作夥伴），再決定做甚麼；要使員工認同總公司的企業文化，以收長治久安之效。
    (四)駐外經理人員在領導、管理當地員工時，要視情境而靈活運用不同的作風。
    (五)管理當地的員工，要按部就班將其塑造成為高績效團隊，依次展開任務；遇到狀況，深思熟慮後就要明快行事。
    (六)資深駐外經理人員的中長期生涯規劃，要未雨綢繆、自立自強。

    本研究的結論是：
    (一)外派人員隨時面對全球資源整合及地方回應的雙重壓力，必須要有敏銳的洞察力、深謀遠慮的遠見與憂患意識；任務的細部展開包括：駐在地的領導管理以及母公司的溝通協調。善於利用周遭可及的資源，特別是當地的人際網絡關係，以及總公司專業團隊的支援。
    (二)外派人員與總公司的關係，平日即要積極培養經營，以塑造良好的合作氛圍，包括：事務性質的各功能別對應窗口，和策略層級的主管討論議題。與日常作業的連絡對象要建立默契和勤於互動－“朝中有人好辦事”，正式與非正式的資訊管道交織，以全盤瞭解情勢。
    (三)跨文化適應是外派人員的關鍵要件，個人面會自我調整心理面與生理面，積極適應海外不同環境的工作與生活；配偶與子女則是最大的甜蜜負擔，要以家庭凝聚的力量，支持每一個成員順利適應新環境、新挑戰；瞭解以及尊重當地文化，並且盡快融入當地的情境，進入當地的社群。
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