政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/35190
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113822/144841 (79%)
造访人次 : 51836527      在线人数 : 419
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/35190


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/35190


    题名: 線上學習關鍵事件比較研究
    作者: 張敬岳
    Chang, Jing Yue
    贡献者: 傅豐玲
    Fu, Fong-ling
    張敬岳
    Chang, Jing Yue
    关键词: 線上學習
    關鍵事例法
    學習滿意
    Distance- Learning
    Critical Incident Technique (CIT)
    Learning Satisfaction
    日期: 2002
    上传时间: 2009-09-18 14:24:00 (UTC+8)
    摘要: 線上學習（又稱「遠距教學」）在各領域的應用近年來不斷成長，學校教育當中也有越來越多的課程使用線上學習來實施教學工作。因為線上學習有別於一般傳統教學，具有資訊科技的介入，因此線上學習能帶來那些有別於傳統面授的效益是研究者所關心的，希望能經由滿意因素比較研究，了解線上學習的效益。

    本研究是採用關鍵事例法(CIT)所做的質性研究，研究對象是國立政治大學線上學習的使用者（包含學生、助教和老師），用電話訪談或面談的方式來蒐集使用滿意╱不滿意的事件。研究將線上學習課程分成「同步」、「面授錄影」、「面授與非同步」及「線上非同步」四種類型，並配合課程結構問卷，對學生學習滿意進行分析，接著再比較助教、老師的滿意因素，找出三者個別的滿意原因，再經由整合比較找出整體的滿意╱不滿意因素。研究發現：
    （一）影響學生線上學習滿意╱不滿意的因素，共有「教學熱誠和技巧」、「情感互動」、「回饋互動」、「知識互動」、「資訊傳輸」、「教學系統軟硬體使用」、「課程設計」與「非電腦類教室設備」八類。
    （二）影響助教線上學習滿意╱不滿意的因素，共有「動機需求」和「資訊科技介入對工作績效影響」二大原因。其中，動機需求含有「工作報酬」、「成就」、「社會需求（對老師）」、「社會需求（對學生）」四類；資訊科技介入有「系統使用流暢性」、「系統功能對教學效果影響」與「教學支援」三類。
    （三）影響老師線上學習滿意╱不滿意的因素，共有「正面效益」和「負面效益」二大原因。正面效益的方面有「科技效益認知(樂觀)」、「創新求變」二類，負面效益則有「功能存疑」、「適應不良」與「技術和人力支援」三類。
    （四）科技介入對於學生助教和老師的滿意都會有影響，但影響不同。

    關鍵詞：線上學習、關鍵事例法、學習滿意
    Distance- Learning (also called “E- Learning”) keeps in growing as it applies to each field in recent years, as well as more and more courses uses Distance- learning for teaching in school education. Distance- Learning differs toward Traditional Learning because of the infusion from information technology; therefore the efficiency that Distance- Learning brings which differentiates from Traditional Learning is concerned by researcher through comparing satisfaction factors in this study to understand the benefit of Distance- Learning.

    This study adapt Critical Incident Technique (CIT) as qualitative research, research subject is Distance- Learning users (contains student, teaching assistant and lecturer) from National Chengchi University, which uses telephone surveys or face- to- face interview to collect usage satisfaction/dissatisfaction incident. This study categories Distance- Learning into “Synchronous”、“Personal Instruction and Video Recording”、 “Personal Instruction and Asynchronous” and “Distance Asynchronous” by incorporating course structure questionnaire to proceed student satisfaction analysis, followed by comparing satisfaction factors from teaching assistant and lecturer to find out individual satisfaction factors. Through integration and comparison of overall satisfaction/dissatisfaction factors, study result shows:

    (1) Factors influence Distance- Learning students’ satisfaction/dissatisfactions are “Teaching Enthusiasm and Skill”、“Emotional Interaction”、“Feedback Interaction”、“Knowledge Interaction”、“Information Transmission”、“Distance- Learning System Hardware/Software Usage”、“Curriculum Design” and “Non- computerized class facility”.

    (2) Factors influence Distance- Learning teaching assistants’ satisfaction /dissatisfactions are “Motivational Needs” and “Influences of Information Technology infusion toward Work Performance”. There are “Working Salary”、“Achievement”、“Social Needs (to lecturer)”、“Social Needs (to student)” within “Motivational Needs”; while “Information Technology Infusion” has “Fluent usage of System”、“Influences of System Function toward Teaching Effect” and “Teaching Support”.


    (3) Factors influence Distance- Learning lecturers’ satisfaction/dissatisfactions are “Positive Efficiency” and “Negative Efficiency”. “Positive Efficiency” has “Recognition of Technology Efficiency (optimism)” and “Innovativeness”, while “Negative Efficiency” has “Insecurity”、“Discomfort”、“Technical and Human Support”.

    (4)Technology infusion influences students’、teaching assistants’ and lecturers’ satisfaction, but with different influence.

    Keywords: Distance- Learning, Critical Incident Technique (CIT), Learning Satisfaction
    參考文獻: 一、中文部分：
    1. 王秋華，「網路教學之學生學習行為與學習滿意度及學習績效的關係」，大枼大學資訊管理研究所碩士論文，民90，pp.64-74。
    2. 尹玫君、劉蓁蓁，「國小實施遠距教學的教學方法、學習策略及互動之個案研究」，國立台南師範學院碩士論文，民87，pp.1-45。
    3. 江文雄、吳榕峰、許文敏，「實用技能班學生學習滿意度之研究」，國立台灣師範大學碩士論文，民89，pp.154-158。
    4. 呂丰君，「非同步網路學習下任務型態與困難度對合作學習績效與滿意度之研究」，國立中正大學資訊管理研究所碩士論文，民90，pp. 80-88。
    5. 何榮貴、顏龍源、籃玉如，「建構在Internet環境的線上練習系統」，八十六學年度教育學術研討會論文集2，民86，pp.423-439。
    6. 李怡慧，「網路教學環境上群組合作學習分組方式之探討」，國立中山大學資訊管理研究所碩士論文，民89，pp. 85-88。
    7. 李青蓉，「淺談空大網路面授－自學結合合作學習的新契機」，隔空教育論叢，第十輯，民87，pp.169-188。
    8. 李進寶，「E-Learning 的發展趨勢」，2001網路學習與繼續專業教育國際會議論文集，民90年。
    9. 林甘敏、陳年興，「網路大學學習問題探討」，資訊管理研究，第四卷第二期，民91年7月，pp.65-85。
    10. 林志豪，「群體合作學習機制在Web教學環境上之探討」，大葉大學資訊管理研究所碩士論文，民88。
    11. 林奇賢，「全球資訊網輔助學習系統網際網路與國小教育」，資訊與教育，第58期，民86，pp. 2-11。
    12. 周逸衡，「科技介入服務接觸對顧客滿意影響之研究」，行政院國家科學委員會專題研究計畫成果報告，國立中山大學企業管理系，民91，pp. 1-4。
    13. 姜榮哲，「網路化訓練環境學習成效之影響要素研究」，國立中山大學人力資源管理研究所碩士論文，民90，pp.80-86。
    14. 孫春在，「合作式遠距教學簡介」，資訊與教育，第58期，民86年，pp.12-17。
    15. 許朱勝，IBM 知識大學，「e-Learning 擋不住的學習風潮」，2002-10-26/經濟日報/28 版/副刊企管/文 許朱勝，http://www-901.ibm.com/tw/knowledge_uni/press/20021026.html ，查詢日期：民國92年4月25日。
    16. 陳佳賢，「我國線上學習市場現況與未來展望」，電子商務，財團法人資訊工業策進會，台北，民89年5月，pp. 2-24。
    17. 陳純美、楊亨利，「學校網站服務品質衡量模式之探討」，國立政治大學資訊管理系，民91，pp4-17。
    18. 陳梅英，「應用網路合作式問題解決教學法於高級中學電腦學科之研究」，國立台北科技大學技術及職業教育研究所碩士論文，民91，pp.153-163。
    19. 陳龍川，「輔助教學網站之設計與評量初探-個案研究」，八十六學年度教育學術研討會論文集2，民86。
    20. 傅豐玲、張敬岳、張懷民，「線上學習滿意因素比較研究-以政治大學為例」，第十四屆資訊管理國際學術研討會，民92。
    21. 張履揆、梁朝雲，「國內外遠距教學專案之特色介紹與系統分析」，視聽教育雙月刊，民87，39卷第5期，pp.23-40。
    22. 劉明洲，「遠距教學之建置與效益評估」，資訊與教育，第65期，民87年，pp.31-38。
    23. 謝惠卿，「國中導師領導行為、班級氣氛與學習滿意度之研究─以高雄市某國中為例」，國立中山大學人力資源管理所碩士論文，民90年，pp.96-104。
    24. 蔡崇元，「網路教學者教學互動策略之研究─以大學推廣教育教師為例」，國立台灣師範大學社會教育研究所碩士論文，民90，pp.49-52。
    25. 魏銀河，「台南市社區大學學員學習滿意度及其相關因素之研究」，國立中正大學成人及繼續教育學系碩士論文，民92年，pp.99- 105。
    26. 顏春煌，「資訊科技導入終身教育的多重管道與模式」，隔空教育論叢，第十期，民87年，pp. 229-253。
    27. 關復勇、陳曉菁、萬滿光，「資訊科技導入對銀行服務業顧客關係品質影響之研究」，國立高雄第一科技大學行銷與流通管理研究所碩士論文，民87。
    28. 藍鴻文，「服務接觸中科技介入之影響 – 以網路教學為例」，國立中山大學企業管理學系碩士論文，民91年6月，pp.35-111。
    29. 蘇佩芬、李蔡彥、廖玟俐，「網路教學之推動策略-以政治大學為例」，國立政治大學電子計算機中心，民91，pp 1-6。
    二、英文部分：
    1. Abernathy, Donna, “Start-up guide to distance learning”, Training & Development, Dec. 1997, Vol. 51 Issue 12, pp. 39-47.
    2. Allen, Mike and Bourhis, John and Burrell, Nancy and Mabry, Edward, “Comparing Student Satisfaction With Distance Education to Traditional Classrooms in Higher Education: A Meta-Analysis” THE AMERICAN JOURNAL OF DISTANCE EDUCATION, 2002, Vol.16 Issue 2, pp.83–97.
    3. Andersson, Bengt-Erik and Nilsson, Stig Goran, “Studies in the Reliability and Validity of the Critical Incident Technique”, Journal of Applied Psychology, 1964, Vol.48, No.6, pp.398-403.
    4. Applegate, Lynda M. and McFarlan, F. Warren and McKenney, James L., “Corporate Information System Management”, 5th Edition, McGRAW-HILL INTERNATIONAL EDITIONS, 1999, pp.576-587.
    5. Arnone, Michael, “Philosopher’s Critique of Online Learning Cites Existentialists (Mostly Dead)”, The Chronicle of higher Education, Washington, Apr 19, 2002.
    6. Babbie, Earl, “The Practice of Social Research”, 8th ed., Wadsworth, Thomson Learning, 1998.
    7. Bernard, Robert M. and Beatriz Rojo de Rubalcava and Denise StPierre, “Collaborative online distance learning: Issue for future pratice and research”, Distance Education, Melbourne 2000, Vol.21 Issue 2, pp.260-277.
    8. Bitner, Mary Jo and Bernard, H. Booms and Mary, Stanfield Tetreault, “The Service Encounter: Diagnosing Favorable Incidents”, Journal of Marketing, January 1990, Vol.54, pp.71-84.
    9. ___, “Servicescapes: The Impact of Physical Surroundings on Customers and Employees”, Journal of Marketing, April 1992, vol. 56, pp.57-71.
    10. ___, Bernard, H. Booms and Lois, A. Mohr, “Critical Service Encounters: The Employee’s Viewpoint, Journal of Marketing, Oct 1994, Vol.58, pp.95-106.
    11. Chandon Jean-Louis and Leo, Pierre-Yves and Philippe, Jean, “Service encounter dimensions – a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel”, International Journal of of Service industry Management, 1997, Vol.8, No.1, pp65-86.
    12. Chris Hughes and Lindsay Hewson, “Online Interactions: Developeing a Neglected Aspect of the Virtual Classroom”, Education Technology, July-August 1998, pp.48-55.
    13. Dabholkar, Pratibha A., “Role of Affect and Need for Interaction in On-Site Services Encounters”, Advances in Consumer Research, 1992, Vol.19, pp.563-569.
    14. Donna Dufner and Ojoung Kwon and Rassule Hadidi, “Development and Implementation of a Web-enabled Cyber Collaboratory for Asynchronous Teams (Web-CCAT)”, 1998 IEEE proc.31st Annual Hawaii International Conference on System Sciences, 1998, pp.330-339.
    15. Flanagan, John C., “The Critical Incident Technique”, Psychological Bulletin, 1954, Vol.51 No.4, pp.327-358.
    16. Gainey, Donald D. and Winn, Gayle F, "Who will teach tomorrow? ", The Education Digest, Ann Arbor; Nov 1996, Vol.62, Issue 3, pp.51-55
    17. Hiltz, S. R., “etc. Measure the importance of collaborative learning for effectiveness of ALN: a multi-measure, multi-method approach”, Journal of Asynchronous Learning Network, Sep. 2000 Vol.4 Issue3.
    18. Jung, Insung and Choi, Seonghee and Lim, Cheolil and Leem, Junghoon, “Effects of Different Types of Interaction on Learning Achievement, Satisfaction and Participation in Web-Based Instruction”, IETI, 1999 Vol.39 Issue2, pp.153-162.
    19. Karen E. Goeller, “Web-based collaborative learning: a perspective on the future”, Computer Networks and ISDN system, 1998 No. 30, pp.634-635.
    20. Kirkwood, Adrian, “Learning at home with information and communication technologies”, Distance Education, Melbourne 2000, Vol.21 Issue 2, pp.248-259.
    21. Kotler, Philip, “Atmospherics as a Marketing Tool”, Journal of Retaling, 1994, Vol.49, pp. 48-64.
    22. Laura Helena Porras-Hernandez, “Student variables in the evaluation of mediated learning environments”, Distance Education, Melbourne 2000, Vol.21 Issue 2, pp385-403.
    23. Lockwood, Andrew, “Using Services Incidents to Identify Quality Improvement Points”, International Journal of Contemporary Hospitality Management, 1994, Vol.6, No.1, pp.75-80.
    24. Lovelock, “Service Marketing”, 3rd Ed., Prentice Hall, International Editions, 1996.
    25. Maslow, A. H., “A theory of motivation”, Psychological Review, 1943, Vol.50, pp. 370- 396.
    26. Maslow, A. H., “Motivation and personality”, 3rd ed. New York: Harper and Row, 1954.
    27. Mayzer, Roni and Dejone Christina, “Student satisfaction with distance education in a criminal justice graduate course”, Journal of criminal justice education, 2003 Vol.14 No.1, pp.37-52.
    28. Myers, Scott A., “Perceived Aggressive Instructor Communication and student state Motivation, Learning and Satisfaction”, Communication Report, Summer 2000, Vol.15 No.2, pp.113-121.
    29. McGee, M. K., “Train on the Web”, Information Week, Manhasset, 1999, Vol.718, pp.101- 105.
    30. Moore M. G., “Three type of interaction”, American Journal of Distance Education, 1989, Vol.3, no.2, pp.1-6.
    31. Novak, Thomas P. and Hoffman, Donna L., “New Metrics for New Media:Toward the Development of Web Measurement Standards”, Project 2000: http://www2000.ogsm.vanderbilt.edu/ , Vanderbilt University, search date: September 26, 1996.
    32. Nyquist, J. D. and Booms, B. H., “Measure Services Values Form the Consumer Perspective”, In C. Surprenant(eds.), Add Value to Your Services, Chicago: American Marketing Association, 1987, pp.13-16.
    33. Parasuraman A., “Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies”, Journal of Service Research, May 2000, Vol.2 Issue:4, pp.307-320.
    34. ___, Zeithaml, V. and Berry, L., “A Concept Model of Service Quality and Its Implications for Future Research”, Journal of Marketing, 1985, Vol.49 pp.41-50.
    35. Phyllis, Benjamin and Joan, Looby, “Defining the nature of spirituality in the context of Maslow`s and Roger`s theories”, Academic Search Premier, Jan 1998, Vol. 42 Issue 2, p92- 101.
    36. Quinn, James Brian and Paquette, Penny C., “Technology in Services: Creating Organizational Revolutions”, Sloan Management Review, Winter 1990, pp.67-78.
    37. Regan, W. J., “The Service Revolution”, Journal of Marketing, 1963, Vol.27, pp.57-62.
    38. Roger Nkambou and Gilles Gauthier, “Integrating WWW resource in an Intelligent Tutoring System”, Journal of Network and Computer Application, 1996 No.19, pp.353-365.
    39. Roy Rada, “Efficiency and Effectiveness In Computer-Supported Peer-Peer Learning”, Computers Educ., 1998, Vol.30 3/4, pp.137-146.
    40. Rushton, Angela M. and Carson, David J., “The Marketing of Services: Managing and Intangibles”, European Journal of Marketing, 1989, Vol.19 No.3, pp.19-40.
    41. Short, John and Williams, Ederyn and Christie Bruce, “The Social Psychology of Telecommunications”, Wiley, Toronto, 1976.
    42. Smith, Rath Ann and Houston, Micheal J., “A Psychometric Assessment of Measures of Scripts in Consumer Memory,” Journal of Consumer Research, September 1985, Vol.12, pp.214-224.
    43. Solomon Michael R. and Surprenant, Carol and Czepiel, John A. and Gutman, Evelyn G., “A Role Theory Perspective on Dyadic Interactions: The Service Encounter”, Journal of Marketing, 1985, vol.49, pp.99-111.
    44. Stammen, Ronald M. and Schmidt, Mark A., “Basic understandings for developing distance education for online instruction”, National Association of Secondary School Principals. NASSP Bulletin Reston, Nov 2001, pp47-50.
    45. Swan, Karen, “Virtual interaction: Design factors affecting student satisfaction and perceived learning in asynchronous online courses”, Distance Education; Melbourne, 2001, Vol. 22, Issue 2, PP. 306-331.
    46. Sweeney, Jillian C. and Ingrain, Deborah, “A Comparison of Traditional and Web-Based Tutorials in Marketing Education: A Exploratory Study”, Journal of Marketing Education, Apr. 2001, Vol.23 Issue 1, pp.55-63.
    47. Thurmond, Veronica A. and Wambach, Karen and Connors, Helen R. and Frey, Bruce B., “Evaluation of Student Satisfaction: Determining the Impact of a Web-Based Environment by Controlling for Student Characteristics”, THE AMERICAN JOURNAL OF DISTANCE EDUCATION, 2002, Vol. 16 Issue.3, pp.169–189.
    48. Zeithaml, Valarie A., “How Consumer Evaluation Processes Differ between Goods and Services”, in James H. Donnelly and William R. George, Chicago: American Marketing Association, Marketing of Services, 1981.
    描述: 碩士
    國立政治大學
    資訊管理研究所
    90356024
    91
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0090356024
    数据类型: thesis
    显示于类别:[資訊管理學系] 學位論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    35602401.pdf64KbAdobe PDF2654检视/开启
    35602402.pdf71KbAdobe PDF2792检视/开启
    35602403.pdf79KbAdobe PDF2932检视/开启
    35602404.pdf138KbAdobe PDF2890检视/开启
    35602405.pdf130KbAdobe PDF2839检视/开启
    35602406.pdf206KbAdobe PDF2885检视/开启
    35602407.pdf382KbAdobe PDF21345检视/开启
    35602408.pdf505KbAdobe PDF2849检视/开启
    35602409.pdf98KbAdobe PDF2724检视/开启
    35602410.pdf191KbAdobe PDF21052检视/开启
    35602411.pdf163KbAdobe PDF21034检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈