政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/35021
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113656/144643 (79%)
Visitors : 51752649      Online Users : 615
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/35021


    Title: 供應商配合導入綠色供應鏈管理之研究
    Authors: 曾斐金
    Contributors: 許士軍
    謝清俊
    曾斐金
    Keywords: 綠色供應鏈管理
    供應商配合度
    聯絡人
    人際溝通
    紮根理論
    Date: 2006
    Issue Date: 2009-09-18 13:35:26 (UTC+8)
    Abstract: 歐盟於2003年2月公佈的「電子電機設備限用有害物質」（RoHS）指令規定，2006年7月以後銷售至歐盟市場的電子與電機產品限用鉛、鎘、汞、六價鉻、多溴聯苯與多溴二苯醚等對環境有害的物質。RoHS指令對以製造為主的台灣廠商造成重大影響，為確保廠商所生產的產品符合環境法令的規定，有必要導入綠色供應鏈管理。因此，引發本研究對此一議題的興趣，進而探討：電子業供應商基於中心廠的要求而配合導入綠色供應鏈管理的情境下，從供應商的角度探討，影響其導入綠色供應鏈管理時配合度之因素為何？
    本研究採取質的研究中的紮根理論法，以深度訪談方式，訪問以S公司為中心的供應鏈體系中的四家供應商，在取得受訪者同意後進行錄音，訪談結束後再謄寫成逐字稿。在整理與分析逐字稿，並經過開放、主軸編碼等過程，逐步地建構出一個從供應商角度，探討影響其導入綠色供應鏈管理時配合度的因素模式。
    本研究從個案訪談中發現，供應商在面對法規壓力、同儕壓力、與客戶壓力之下，會經過成本效益、認知風險與認知價值之考量後，決定是否配合中心廠導入綠色供應鏈管理。一旦決定導入綠色供應鏈管理後，供應商須配合中心廠的諸多要求，而供應商是否達成中心廠之要求，則以供應商配合度來衡量，包括供應商傳遞資訊給中心廠時的資訊交換的及時性、資訊正確性、以及資訊完整性。
    研究結果顯示，影響供應商配合度的因素有三類，第一類為供應商的技術與能力，此包括供應商的技術創新能力、供應商的資訊管理能力、及供應商與中心廠的專業輔導能力；第二類為聯絡人的特質，中心廠的聯絡人是否具備同理心、供應商與中心廠的聯絡人是否具備專業能力，此皆影響供應商的配合度；第三類則為中心廠與供應商之間的溝通情況，此包括：溝通策略、溝通管道、溝通頻率、溝通內容等。
    與本研究相關的文獻進行比較後，發現本研究之成果與現有人際溝通的理論文獻相呼應，部分文獻指出溝通時個人特質會影響其溝通行為，在綠色供應鏈管理的情境下，本研究亦發現中心廠與供應商雙方聯絡人的特質會影響其溝通行為。此外，本研究亦擴充了溝通理論，例如：雙方聯絡人的溝通頻繁未必會提高供應商配合度。另外，本研究所提出的配合度概念，未見於其他文獻，此一概念可用於衡量供應商在配合導入綠色供應鏈管理時，其執行面的成效，在未來的研究中值得深入探討。本研究不僅對理論上有所貢獻，更對廠商提出實務上的建議。
    The Restriction of Hazardous Substances Directive (RoHS), which restricts the use of six hazardous materials in the manufacturing of various types of electronic and electrical equipment, was adopted in February 2003 by the European Union and then took effect on July 1, 2006. The directive makes a significant impact on Taiwanese electronic industry which specializes in manufacturing of computer, communication, and consumer electronics products. The firms in the electronic industry should implement green supply chain management (GSCM) to avoid contraventions of RoHS. Based on the research context described above, this purpose of this study was to explore the factors that influence suppliers’ compliance with their manufacturer’s requirements while they were required to implemente GSCM. In addition, the factors explored in this study were proposed by the suppliers’ perspective.
    In this study, Grounded Theory was applied to develop a model explaning the factors that influencd suppliers’ compliance with their manafacturer’s requirement. Besides, to collect the data needed, data triangulation was applied in this study, including in-depth interviewswith suppliers’ and the collection of secondary data. The interviewees were the employees of the four suppliers of S company. According to the data collection and analysis steps of Grounded Theory, the model that proposes the factors affecting suppliers’ compliance with their manafacturer’s requirement was developed.
    The results showed that confronted with the pressures of environmental regulations, peer companies, and the customers, suppliers decided to implement GSCM after having taken the cost-benefit analysis, perceived value and perceived risk into consideration. While suppliers decided to implement GSCM, they had to meet the requirements from their manufacturer. Whether suppliers met the requirement from their manufacture was measured by the indicator, suppliers’ compliance, which referred to the ability that suppliers timely exchanged the right and complete information with their manufacturer. Thus suppliers’ compliance was composed of three dimensions, such as including information timeliness, information accuracy, and information integrity.
    According to the data collected, three categories of factors influencing suppliers’ compliance with their manafacturer’s requirement were discovered. The first kind of factors was suppliers’ capability, including suppliers’ capability of technology innovation, suplliers’ capability of information management and guidance between supply chain members. The second category was the characteristics of boundary spanners, including boundary spanners’ empathetic mind and their professionalism.
    The findings were also compared with the previous research on interpersonal communication. Similar to the results mentioned in the existing literature, the phenomenon that a person’s characteristics did impact his communication behaviors in the context of implementing GSCM was also discovered. The study makes a contribution to the research on proposing the concept of suppliers’ compliance.s. In addition, the finding points out that the communication frequency between supply chain members is not positively related to suppliers’ compliance with their manafacturer’s requirement. The findings are also helpful for manufacturing firms that usually dominate the implementation of innovations in their supply chain members.
    Reference: 中文部分
    中華民國物流協會[1997]，認識物流-物流八問，中華民國物流協會。
    王正全、謝坤龍、周雅靜、李秀文、楊正峰、陳易聰、詹前耀、葉信宏 [2004]，「因應RoHS材料替代之表面處理技術簡介」，永續產業發展雙月刊，第15期，頁34-39。
    朱雲鵬、林師模、李育明、葉欣誠 [2001]，變遷中的福爾摩沙，中華民國企業永續發展協會。
    林馨如[2006]，「因應歐盟RoHS指令之無鉛組裝技術最新發展」，永續發展雙月刊，第27期，頁54-63。
    吳添傑[2005]，「資訊產業推動綠色供應鏈管理之研究」，碩士論文，國立台北大學商業自動化與管理研究所。
    胡憲倫、許家偉、吳唯丞[2006]，「環境風險觀點之綠色供應鏈管理」，2006永續性產品與產業管理研討會，3月18日，台南：成功大學。
    馬寧元、尤崑彬[2006]，「取代Cr+6電鍍之Cr+3電鍍表面處理製程」，永續發展雙月刊，第25期，頁50-59。
    黃素清[2004]，「最炙手可熱的「綠色材質」與「綠色製程」：2004年美國綠色化學挑戰總統獎」，永續發展雙月刊，第16期，頁28-31。
    黃顯凱、曾亦宏[2005]，「電機電子產業綠色產品檢驗與驗證技術應用」，永續產業發展雙月刊，第21期，頁24-29。
    陳文凱、胡憲倫、吳唯丞、許家偉[2006]，「電子業因應危害物質管制之風險管理探討」，2006永續性產品與產業管理研討會，3月18日，台南：成功大學。
    陳向明[2002]，社會科學質的研究，第一版，台北：五南。
    張菀倫[2006]，「華碩與宏碁因應RoHS之策略與行動」，永續發展雙月刊，第27期，頁14-19。
    經濟部工業局[2004]，產業綠色供應鏈運作機制與案例彙編—執行篇，經濟部工業局。
    經濟部技術處[2004]，經濟部技術處示範性資訊應用開發計畫結案報告—寰淨計畫：神達電腦綠色供應鏈計畫，經濟部技術處示範性資訊應用開發計畫。線上檢索日期：2006年12月31日。網址：http://www.itap.org.tw。
    鄭祥麟[2005]，「策略聯盟所引發組織改變之研究」，國立政治大學企業管理學系未出版博士論文。
    劉捷[2004]，簡論中小學生環境意識與素質教育。線上檢索日期：2007年7月6日。網址：http://219.239.238.40:82/200406/ca471832.htm。
    盧蓮英、餘中山[2005]，「環境教育與教師的環境素質」，湖北師範學院學報（自然科學版），25(1)，107-110。
    謝清俊[1995]，「閱聽人如何迎接資訊時代來臨」，吳作樂等，資訊科技與大眾傳播，台北：台北市新聞記者公會編印，113-147。
    謝清俊[1996]，「談資訊的定義與性質」，資訊科技與社會轉型學術研討會，中研院社會所籌備處主辦，十二月。
    謝清俊[2003a]，「傳播與資訊」，政治大學新聞學系專題演講，台北市：政治大學新聞學系，12月2日。
    謝清俊[2003b]，「資訊的定義與性質綜觀」，資訊研討課程上課講義，台北市：政治大學傳播學院四樓，12月14日。
    謝清俊[2004]，「資訊與傳播」，人生雜誌，第247期，84-85。
    謝清俊[2006]，談人文與資訊，台北：數位典藏國家型科技計畫 維運管理分項計畫出版子計畫（國立政治大學新聞學系）。

    英文部分
    Anderson, Erin and Weitz, Barton [1989]. “Determinants of continuity in conventional industrial channel dyads”, Marketing Science, 8(Fall), 310-323.
    Anderson, James C. and Narus, James A. [1990]. “A model of distributor firm and manufacturer firm working partnerships”, Journal of Marketing, 54(1), 42-58.
    Beamon, Benita M. [1999]. “Designing the green supply chain”, Logistics Information Management, 12(4), 332-342.
    Bogdan, R.C. and Biklen, S.K. [1982]. Qualitative research for education. Boston: Allyn & Bacon.
    Cannon, J.P. and Homburg, C. [2001]. “Buyer-supplier relationships and customer firm costs”, Journal of Marketing, 65(1), 29-43.
    Carter, J.R. and Miller, J.G. [1989]. “The impact of alternative vendor-buyer communication structures on the quality of purchased materials”, Decision Sciences, 20(4), 759-766.
    Cassell, C. and Symon, G. (Eds.) [1994]. Qualitative methods in organizational research. Thousand Oaks, CA: Sage.
    Cattanach, R.E., Holdreith, J.M. Reinke, D.P. and Sibik, L.K. [1995]. The handbook of environmentally conscious manufacturing: From design and production to labeling and recycling. Chicago: Irwin Professional Pub.
    Council on Environmental Quality [1996]. The 25th anniversary report of the council on environmental quality. Retrieved February 22, 2007, from the World Wide Web: http://ceq.eh.doe.gov/nepa/ reports/1994-95/ front.pdf.
    Davis, S., Large, R., Halstead-Nussloch, R. and Kovács, Z. [2003]. “Internet usage in purchasing: Comparison of US and European practice”, Saarbrücken Working Paper Series in Logistics and Supply Management, No.1, Saarbrücken: HTW Saarland.
    Denzin, N.K. and Lincoln, Y.S. (Eds.) [1994]. Handbook of qualitative research. Thousand Oaks, CA: Sage.
    Elkington, J [1994]. “Towards the sustainable corporation: win-win-win business strategies for sustainable development”, California Management Review, 36(2), 90-100.
    Ellram, L.M. and Cooper, M.C. [1993]. “The relationship between supply chain management and Keiretsu”, The International Journal of Logistics Management, 4(1), 1-12.
    Fiksel, J. [1996]. Design for environment: Creating eco-efficient products and processes. New York, NY: McGraw-Hill.
    Fortner, R.S. and Christians, C.G. [1981]. “Separating wheat from chaff in qualitative studies”, in G.H. Stempell III and B.H. Westley (Eds.), Reaesrch methods in mass communication (pp.342-362). Englewood Cliffs, NJ: Prentice-Hall.
    French, J.R.P. Jr. and Raven, B.H. [1959]. “The bases of social power”, in Dorwin Cartwright (Ed.), Studies in social power (pp.150-167). Ann Arbor, MI: University of Michigan Press.
    Giunipero, L.C. and Pearcy, D.H. [2000]. “World-class purchasing skills: An empirical investigation”, The Journal of Supply Chain Management, 36(4), 4-13.
    Glaser, B.G. [1982]. “Generating formal theory”, in R.G. Burgess (Ed.), Field research: A source book and field manual. London: George Allen & Unwin Ltd.
    Glaser, B.G. and Strauss, A.L. [1967]. The discovery of grounded theory: Strategies for qualitative research, New York: Aldine.
    Goodman, Lester E. and Dion, Paul A. [2001]. “The determinants of commitment in the distributor-manufacturer relationship”, Industrial Marketing Management, 30(3), 287-300.
    Guba, E. [1981]. “Criteria for assessing the trustworthiness of naturalistic inquires”, Educational Research Information Center Annual Review Paper, 29(2), 75-91.
    Hammersley, M. and Atkinson, P. [1983]. Ethnography: Principle in practice. London & New York: Routledge.
    Henriques, Irene and Sadorsky, Perry [1999]. “The relationship between environmental commitment and managerial perceptions of stakerholder importance”, Academy of Management Journal, 42(1), 87-99.
    Herbig, Paul A. and Kramer, Hugh [1994]. “The effect of information overload on the innovation choice process”, The Journal of Consumer Marketing, 11(2), 45-54.
    Jap, S.D. [2001]. “Pie sharing in complex collaboration contexts”, Journal of Marketing Research, 38(1), 86-99.
    Keogh, P.D. and Polonsky, M.J. [1998]. “Environmental commitment: A basis for environmental entrepreneurship?”, Journal of Organisational Change Management, 11(1), 38-49.
    Kirk, Jerome and Miller, Marc L. [1986]. “Reliability and validity in qualitative research”, in Qualitative Research Methods Series Vol. 1. Newbury Park, CA: Sage.
    Klassen, R.D. and Whybark, D.C. [1999]. “Environmental management in operations: The selection of environmental technologies”, Decision Sciences, 30(3), 601-631.
    Kotler, P. [1991]. Marketing management: Analysis, planning, implementation and control. (7th ed.). Englewood Cliffs: Prentice-Hall.
    Krone, K., Jablin, F. and Putnam, L. [1987]. “Communication Theory and Organizational Communication: Multiple Perspectives”, In F. Jablin et al. (Eds.). Handbook of organizational communication: An interdisciplinary perspective (pp.11-17). Newbury Park, CA: Sage Publication.
    Lamming, R. and Hampson, J. [1996]. “The environment as a supply chain issue”, British Journal of Management, 7(s1), s45-s62.
    Large, R.O. [2005]. “Communication capability and attitudes toward external communication of purchasing managers in Germany”, International Journal of Physical Distribution & Logistics Management, 35(6), 426-444.
    Larson, Paul D. and Kulchitsky, Kack D. [2000]. “The use and impact of communication media in purchasing and supply management”, Journal of Supply Chain Management, 36(3), 29-39.
    Levitt, Theodore [1965]. “Exploit the product life cycle”, Harvard Business Review, 43(6), 81-94.
    Lincoln, Y.S. and Guba, E.G. [1984]. Naturalistic Inquiry. Newbury Park, CA: Sage.
    Massetti, Brenda and Zmud, Robert W. [1996]. “Measuring the extent of EDI usage in complex organizations: Strategies and illustrative examples,” MIS Quarterly, 20(3), 331-345.
    Maxwell, J. [1996]. Qualitative research design: An interactive approach, Thousand Oaks: Sage.
    Min, Hokey and Galle, William P. [1997]. “Green purchasing strategies: Trends and implications”, International Journal of Purchasing and Materials Management, 33(3), 10-17.
    Min, H. and Galle, W.P. [2001]. “Green purchasing practices of US firms”, International Journal of Operations & Production Management, 21(9/10), 1222-1238.
    Moch, Michael K. and Morse, Edward V. [1977]. “Size, centralization and organizational adoption of innovations”, American Sociological Review, 42(5), 716-725.
    Mohr, J.J. and Nevin, J.R. [1990]. “Communication strategies in marketing channels: A theoretical perspective”, Journal of Marketing, 54(4), 36-51.
    Mohr, Jakki and Morse, Robert [1994]. “Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques”, Strategic Management Journal, 15(2), 135-152.
    Mohr, Jakki and Sohi, Ravipreet S. [1995]. “Communication flows in distribution channels: Impact on assessments of communication quality and satisfaction”, Journal of Retailing, 71(4), 393-416.
    Mohr, Jakki J., Fisher, Robert J. and Nevin, John R. [1996]. “Collaborative communication in interfirm relationships: Moderating effects of integration and control”, Journal of Marketing, 60(3), 103-115.
    Moorman, Christine, Deshpandé, Rohit, and Zaltman, Gerald [1993]. “Factors affecting trust in market research relationships”, Journal of Marketing, 57(1), 81-101.
    Morse, J.M. [1994]. “Designing Funded Qualitative Research”, In N.K. Denzin & Y.S. Lincoln (Eds.) Handbook of Qualitative Research. Thousand Oaks: Sage.
    OTA [1992], Green Products by Design: Choices for a Cleaner Environment, Retrieved September 27, 2006, from Office of Technology Assessment Of US Congress on the World Wide Web: http://www.wws.princeton.edu/ota/disk1 /1992/9221_n.html.
    Pandit, N.R. [1996]. “The creation of theory: A recent application of the grounded theory method”, The Qualitative Report, 2(4), 1-20.
    Patton, M.Q. [2002]. Qualitative evaluation and research method (3rd ed.). Newbury Park: Sage.
    Pratt, K.M. [1997]. “Environmental standards could govern trade”, Transportation and Distribution, 38, 68-76.
    Prida, B. and Gutierrez, G. [1996]. “Supply management: From purchasing to external factory management”, Production and Inventory Management Journal, 37(4), 38-43.
    Quinn, F.J. [1997]. “What’s the buzz?”, Logistics Management, 36(2), 43-47.
    Reve, T. and Stern, L.W. [1979]. “Interorganizational relations in marketing channel”, The Academy of Management Review, 4(3), 405-416.
    Ross, D.F. [1998]. Competing through supply chain management: Creating market-winning strategies through supply chain partnerships. Chapman & Hall.
    Schein, E. [1992]. Organizational culture and leadership, San Francisco, CA: Jossey-Bass
    Shannon, C.E. [1948]. “A Mathematical Theory of Communication”, Bell System Technical Journal, 27(July & Oct.), 379-423, 623-656.
    Shore, Barry [2001]. “Information sharing in global supply chain systems,” Journal of Global Information Technology Management, 4(3), 27-50.
    Sinding, Knud [2000]. “Environmental management beyond the boundaries of the firm: definitions and constrains”, Business Strategy and the Environment, 9(2), 79-91.
    Smart, B. [1992]. Beyond compliance. World Resources Institute, USA.
    Straubhaar, Joseph and LaRose, Robert [1996]. Communications media in the information society. Belmont, CA: Wadsworth Publishing Co.
    Strauss, A. and Corbin, J. [1990]. Basics of qualitative research: Grounded theory procedures and techniques (1st ed.). Newbury Park: Sage.
    Strauss, Anselm and Corbin, Juliet [1998]. Basics of qualitative research: Techniques and procedures for developing grounded theory. Beverly Hills, CA: Sage Publications.
    TDK Corporation [2005]. TDK corporation annual report 2005. Retrieved September 12, 2006, on the World Wide Web: http://www.tdk.co.jp/tefe02/ roh00002.pdf.
    Thorpe, Beverley [1999]. Citizen’s guide to clean production. Retrieved Octomber 10, 2006, on the World Wide Web: http://sustainableproduction.org/downloads/ C%20Guide%20Text.pdf.
    Tuten, T.L. and Urban, D.J. [2001]. “An expanded model of business-to-business partnership formation and success”, Industrial Marketing Management, 30(1), 149-164.
    Tyco International Ltd. [2005]. Environment, health and safety 2005 report. Retrieved Octomber 15, 2006, on the World Wide Web: www.tyco.com.
    US-AEP [1999], “Supply chain environmental management: Lessons for leader in the electronic industry”, Clean Technology Environmental Management Program, US-Asia Environmental Partnership.
    Walton, S.V., Handfield, R.B. and Melnyk, S.A. [1998]. “The green supply chain: integrating suppliers into environmental management processes”, International Journal of Purchasing and Materials Management, 34(2), 2-11.
    Watzlawick, P., Bavelas, J.H., and Jackson, D.D. [1967]. Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes. New York: W.W. Norton & Company.
    Weaver, W. [1949]. “Recent contributions to the mathematical theory of communication”, In C.E. Shannon & W. Weaver (Eds.). The mathematical theory of communication. Urbana: University of Illinois Press.
    Westbrook, L. [1994]. “A review of major stages, data analysis techniques, and quality control,” Library and Information Science Research, 16(2), 241-245.
    Williams, Lisa R., Magee, George D. and Suzuki, Yoshinori [1998]. “A multidimensional view of EDI: Testing the value of EDI participation to firms,” Journal of Business Logistics, 19(2), 73-87.
    Wiener, N. [1961]. Cybernetics. Cambridge, MA: The M.I.T. Press.
    Winn, S.F. and Roome, N.J. [1993]. “R&D management response to the environment current theory and implications to practice and research”, R&D Management Review, 23(2), 147-160.
    Zhang, H.C., Kuo, T.C. and Lu, J. [1997]. “Environmentally conscious design and manufacturing: a state-of-the-art survey”, Journal of Manufacturing Systems, 16(5), 352-71.
    Description: 博士
    國立政治大學
    企業管理研究所
    88355507
    95
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0883555074
    Data Type: thesis
    Appears in Collections:[Department of Business Administation] Theses

    Files in This Item:

    File Description SizeFormat
    55507401.pdf902KbAdobe PDF2982View/Open
    55507402.pdf1050KbAdobe PDF21009View/Open
    55507403.pdf1092KbAdobe PDF21109View/Open
    55507404.pdf2781KbAdobe PDF21264View/Open
    55507405.pdf1280KbAdobe PDF26383View/Open
    55507406.pdf1207KbAdobe PDF23738View/Open
    55507407.pdf5413KbAdobe PDF24271View/Open
    55507408.pdf6817KbAdobe PDF21717View/Open
    55507409.pdf2795KbAdobe PDF21360View/Open
    55507410.pdf1155KbAdobe PDF21659View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback