| Reference: | 一、中文部份：
1. 中華民國資訊軟體協會，服務水準協定 (Service Level Agreement) 作業參考手冊， 2003年12月。
2. 文茂平，「半導體業資訊委外決策模式－台灣晶圓代工廠之個案研究」，國立交通大學管理學院(管理科學學程)碩士班未出版碩士論文，2001年。
3. 方泰樟，「專案管理：軟體發展階段之文件規範探討」，國立中山大學資管研究所未出版碩士論文，1998年。
4. 方國定、許欽嘉，「資訊系統外包績效評估指標之建構－以台灣地區為例」，國立中正大學學報－社會科學分冊，第10卷4期，1999年，131-166。
5. 王有康，「政府公共服務民營化 -- 外包競標之理論探討」，臺北市銀月刊，第268期，1992年1月，頁47-60。
6. 王慶富，專案管理，台北：聯經出版社，1996年。
7. 世界經理文摘，「外包趨勢有沒有矯枉過正」，世界經理文摘，第183 期，2001年，頁14。
8. 司徒達賢，策略管理新論，台北：智勝文化，2001年。
9. 朱碧靜，「圖書館館務委外之決策與管理探討」，大學圖書館，第2卷4期，1998年4月。
10. 行政院主計處電子處理資料中心，中華民國85年台閩地區電腦應用概況報告，行政院主計處電子處理資料中心，1996年。
11. 行政院主計處電子處理資料中心，中華民國86年台閩地區電腦應用概況報告，行政院主計處電子處理資料中心，1997年。
12. 行政院主計處電子處理資料中心，中華民國87年台閩地區電腦應用概況報告，行政院主計處電子處理資料中心，1998年。
13. 行政院資訊發展推動小組，政府業務電腦化報告書，行政院研究發展考核委員會，1996年。
14. 何秉衡，「政府採購法下資訊技術委外決策支援系統之研究」，銘傳大學資訊管理研究所未出版碩士論文，2000年。
15. 余君健 撰稿，經營決策論壇，叡揚資訊。
16. 余峻瑜譯，企業外包致勝，台北：培生集團，2003年。譯自Outsourcing Dilemma: the search for competitiveness, J. Brian Heywood。
17. 吳采菽、李建復，「90年代資訊科技委外，企業低成本的新生機」，資訊與電腦，1991年9月，頁12-14。
18. 吳思華，策略九說，台北：麥田，1997年。
19. 吳琮璠、謝清佳，資訊管理-理論與實務，台北：智勝，2003年。
20. 李玉鈴，「資訊委外樂章響起」，資訊與管理，第199 期，1997 年2月，頁20-22。
21. 李宗勳 編著，政府業務委外經營 理論與實務，台北：智勝，2002年。
22. 李淑芳，「臺灣地區資訊系統外包決策考慮因素之研究」，國立中央大學資訊管理研究所未出版碩士論文，1995年，頁6。
23. 李雪津，「淺談政府資訊業務整體委外」，電腦科技，第45期，1997年，頁42-63。
24. 李慈光，「地方政府資訊業務委外策略研擬」，國立中山大學公共事務管理研究所碩士在職專班未出版碩士論文，2001年。
25. 周樹林，「2002-2006 年全球資訊服務市場規模分析」，資策會MIC，2002年12月。
26. 周樹林，「我國資訊軟體市場發展現況與趨勢」，資策會MIC，2003年1月。
27. 周樹林，「從BIG 5 進軍ASP 剖析資訊委外服務市場趨勢」，資策會MIC，2000年11月。
28. 周樹林，「資訊委外服務市場發展現況與趨勢」，經濟情勢暨評論季刊，第九卷第四期，2004年3月。
29. 尚榮安譯，個案研究法，台北：弘智文化，2001年。譯自Robert K. Yin。
30. 林子銘、李淑芳，「臺灣地區資訊系統外包決策考慮因素之研究」，資訊管理學報，第3卷第1期，1996年，頁39-52。
31. 林博文，「建構政府再造的優質行政文化－新公共管理的治理模式」，人事月刊，第195期，2001年，頁14-23。
32. 政府機關資訊業務委外知識網，http://www.rdec.gov.tw/outsourcing/。
33. 范祥偉，「委託外包的理論與實務之探討」，人事月刊，第189 期，頁47-55， 2001年。
34. 張笠雲，組織社會學，台北：三民書局，1990年。
35. 張慧莉，「資訊系統委外成功因素之探討－以我國海關為例」，國立臺灣大學資訊管理研究所未出版碩士論文，1997年。
36. 許堂修，「貨櫃碼頭裝卸機具維修委外承包廠商評估準則之研究－以基隆港為例」，國立海洋大學航運管理研究所未出版碩士論文，2002年。
37. 許欽嘉，「以組織層面論資訊系統外包績效評估指標之研究」，國立雲林科技大學資訊管理技術研究所未出版碩士論文，1998年。
38. 郭芳宜，「顧客關係管理系統與企業績效關係之研究」，義守大學資訊管理研究所未出版碩士論文，2003年。
39. 陳正坤，「資訊系統發展之委外管理研究」，國立台灣大學商學研究所未出版碩士論文，1997年。
40. 陳萬淇，個案研究法，台北：華泰書局，1995年。
41. 黃仁伯，「資訊系統委外環境與類型之探討」，國立交通大學經營管理研究所未出版博士論文，2000年。
42. 黃榕江，「走出封閉的象牙塔，解開使用者對軟體外包的心結」，資訊與電腦，第143期，1992年6月，頁 20-21。
43. 詹中原，民營化政策－公共行政理論與實務分析，台北：五南圖書公司， 1993年。
44. 劉曉玲，「借力使力：資訊委外有春天」，資訊與電腦，第212期，1998年，頁46-47。
45. 劉曉玲，「資訊委外業務前景可期」，資訊與電腦，第212期，1998年，頁48-49。
46. 蔡馨儀，「台灣中小企業資訊系統委外關係之管理」，國立政治大學資訊管理研究所未出版碩士論文，2000年。
47. 盧娜譯，企業外包模式：如何利用外部資源提昇競爭力，台北：商周出版，2001年。譯自Charles L. Gay & James Essinger。
二、英文部份：
1. Alchian, A. A. and H. Demsetz, “Production, Information Costs, and Economic Organization,” American Economic Review, Vol. 62, 1972, pp.777-795.
2. Alexander, M. and D. Young, “Strategic Outsourcing,” Long Range Planning, Vol. 29, No. 1, 1996, pp.116-119.
3. Amit, R. and P. J. H. Schoemaker, “Strategic Assests and Organizational Rent ,” Strategic Management Journal, Vol. 14, No. 1, 1993, pp.33-46.
4. Anderson, J.C. and J.A. Narus, “A model of distributor firm and manufacturer firm working partnerships,” Journal of Marketing, Vol. 54, 1990, pp.42-58.
5. Andrews, K. R., “Executive Training by the Case Method,” Harvard Business Review, 1951.
6. Aubert, B. A., S. Rivard, and M. Patry, “A Transaction Cost Approach to Outsourcing Behavior: Some Empirical Evidence,” Information and Management, Vol. 30, 1996, pp. 51-64.
7. Bailey, J. E. and S. W. Pearson, “Development of a tool for measuring and analyzing computer user satisfaction,” Management Science, Vol. 29, No. 6, May. 1983, pp. 519-529.
8. Baker, W. E. and R. R. Faulkner, “Strategies for Managing Suppliers of Professional Services,” California Management Review, Vol. 33, No. 4, Summer 1991, pp. 33-45.
9. Barlett, C. A. and S. Ghoshal, Managing across Borders: The Transnational Solution, Boston: Harvard Business School Press, 1998.
10. Barney, J.B., “Firm Resources and Sustained Competitive Advantage,” Journal of Management, Vol. 17, No. 1, 1991, pp.90-120.
11. Beamon, B. M., ”Measuring Supply Chain Performance”, International Journal of Operations and Production Management, Vol. 19, No. 3, 1996, pp. 275-292.
12. Becker,G.S., Human Capital, NY: Columbia University Press, 1984.
13. Behn , R.D. and P.A. Kant , ”Strategies for Avoiding the Pitfalls of Performance Contracting,” Public Productivity and Management Review, Vol. 22, No. 4, 1999, p.474.
14. Bendor-Samuel, P., Redefining Outsourcing: The Value Model, 1998.
15. Benko, C., “Outsourcing Evaluation: A Profitable Process,” Information Systems Management, Vol. 10, No. 2, Spring 1993, pp.45-50.
16. Buck-lew, M., “To Outsource or Not,” International Journal of Information Management, Vol. 12, 1992, pp. 3-20.
17. Cheon, M. J., V. Grover, and J. T. C. Teng, “Theoretical Perspectives on the Outsourcing of Information System,” Journal of Information Technology, Vol. 10, 1995, pp.209-219.
18. Chesnais, F., “Technical Cooperation Agreements Between Firms,” Science Technology & Industry Review OECD, 1988, pp.52-119.
19. Clarke, K., D. Ford, and M. Saren, “Company Technology Strategy,” R & D Management, 1989, pp.169-190.
20. Clarke, M. P., “Virtual Logistics : An Introduction and Overview of the Concepts,” International Journal of Physical Distribution & Logistics Management, Vol. 28, No. 7, 1998, pp.486-507.
21. Clemons, E. K. and B. Weber, “Strategic Information Technology Investment：Guidelines for Decision Making,” Journal of Management Information Systems, Fall 1990, pp.9-28.
22. Coase, R. H., “The Nature of the Firm,” Economica 4, 1937, pp.80-98.
23. Cohen , L., “The Sourcing Life Cycle Can Be Key to Business Operation,” Gartner Research, LGG-10022002-01, 2002.
24. Cox, R. A., “The Real Payoff From IT Outsourcing Is Quality, Not Cost Reduction,” Gartner Research, IGG-06042003-04, Jun. 4. 2003.
25. Cox, R. and M. Stacey, “Better Outsourcing Relationships Save You Money,” Gartner Research, DF-18-1221, 2003.
26. Datar, R., “BPO in Asia/pacific : Buyers’ Preferences in Service Provider Selection,” Gartner Research, ITSC-AP-UW-0113, Nov. 2003.
27. Delone, W. H. and E. R. Mclean, “Information System Success: the Quest for the Dependent Variable,” Information System Research, Vol. 3, No. 1, 1992.
28. Diromualdo, A. and V. Gurbaxani, “Strategic Intent for IT Outsourcing,” Sloan Management Review, Summer 1998, pp.67-80.
29. Dreyfuss, C., “Sourcing Organization Have Many Dimensions,” Gartner Research , TG-22-7793, 2004.
30. Drucker, P. F., Management: Tasks, Responsibilities, Practices, NY: Harper & Row, 1973.
31. Due, R. T., “The Real Costs of Outsourcing,” Information Systems Management, Summer 1992.
32. Duncan, D. G. and T. G. Rowan, “Outsourcing and the Bottom Line,”Mortgage Banking, Feb. 1997, pp.48-56.
33. Earl, M., “The Risks of Outsourcing IT,” Sloan Management Review, Spring 1996, pp. 26-32.
34. Eisenhardt, K. M. “Control : Organizational and Economic Approaches,” Management Science, Vol. 31, No. 2, 1989, pp.134-149.
35. Feeny, D. F. and L. P. Willcocks, “Core IS Capabilities for Exploiting Information Technology,” Sloan Management Review, Spring 1998, pp. 9-21.
36. Ferrell, O. C. and S. J. Skinner, “Ethical Behavior and Bureaucratic Structure in Marketing Research Organizations,” Journal of Marketing Research, Vol.22, Nov. 1998, pp.397-414.
37. Gabler , J., “Considering Outsourcing? Guidelines for Getting Started,” Gartner Research, TG-14-5380, 2001.
38. Ganesan, S., “Determinants of Long-term Orientation in Buyer-seller Relationships,”Journal of Marketing, Vol. 58, Apr. 1994, pp. 1-9.
39. Gassman, B., “The High Rewards and Low Riska of Selective Outsourcing,” Gartner Research, DF-16-3052, 2002.
40. Goldstein, P. J., D. E. Kempner, and S. C. Rush, Contract Management or Self-Operation：A Decision-Making Guide for Higher Education, Washington DC：CHEMA, 1995, pp. 13,33-53.
41. Grant, R.M., “The Resource-Based Theory of Competitive Advantage : Implication for Strategy Formulation,” California Management Review, Spring 1991, pp.114-135.
42. Greer, C. R., S. A. Youngblood, and D. A. Gray, “Human Resource Management Outsourcing: The Make or Buy Decision,” Academy of Management Executive, Vol. 13, No. 13, 1999.
43. Greisinger, D.W., “The Human Side of Economics Organizations,” Academy of Management Review, Vol. 15, No. 3, 1990, pp.478-499.
44. Grizzle, G. A., “Measuring State and Local Government Performance,” State and Local Government Review, Vol. 14, 1982, pp. 132-136.
45. Grover, V. and J. T. C. Teng, “The Decision to Outsource Information System Functions,” Journal of Systems Management, Nov. 1993, pp.34-38.
46. Grover, V., M. J. Cheon, and J. T. C. Teng, “The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions,” Journal of Management Information Systems, Vol. 12, No.4, Spring 1996, pp. 89-116.
47. Gupta, U. G. and A. Gupta, “Outsourcing the IS Function: Is it Necessary forYour Organization?” Information Systems Management, Summer 1992, pp. 44-50.
48. Gurbaxani, V. and S. Whang, “The Impact of Information Systems on Organizations and Markets,” Communications of the ACM, Vol. 34, No. 1, Jan. 1991, pp.59-93.
49. Guterl, F., “How to Manage Your Outsourcer,” Datamation, Mar.1. 1996, pp. 79, 80, 83.
50. Hagedoorn, J., “Understanding the Rationale of Strategic Technology Partnering : Interorganizational Modes of Cooperation and Sectoral Differences, ” Strategic Management Journal, Vol. 14, 1993, pp.371-385.
51. Hatry, H.P., “Performance Measurement Principles and Techniques,” Public Productivity Review, Vol. 4, 1980, pp.312-339.
52. Havens, H. S., “Program Evaluation and Program Management,” Public Administration Review, Vol. 41, No. 4, 1981, pp.480-485.
53. Henderson, J. C., “Plugging into Strategic Partnerships：The Critical IS Connection,” Sloan Management Review, Spring 1990, pp. 7-18.
54. Hirlinger, M. W., “Predicting the Use and Effects of Intergovernmental Service Agreements by Municipal Government,” Doctoral Dissertation, The University of Oklahoma, 1990.
55. Hodge, G. A., “Competitive Tendering and Contracting Out: Rhetoric or Reality?,” Public Productivity and Management Review, Vol. 22, No. 4, 1999, pp.455-469.
56. Hofer, C.W. and P. Schendel, Strategic Management :A New View of Business Policy and Planning, NY: Little Brown and Co.,1979.
57. Hubbard, C. M.,“How to Make That Tough Outsourcing Decision Word for You,”Facility Decision and Management, Jul. 1993, pp.46-49.
58. Huber, R. L., “How Continental Bank Outsourced Its ‘Crown Jewels’,” Harvard Business Review, Jan.-Feb. 1993, pp.121-129.
59. Hunt, M., “Freeing the Spirit of Public Service in All of US.,” Public Productivity & Management Review, Vol. 18, No. 4, 1995, pp. 397-406.
60. IDC, ”US and Worldwide Outsourcing Markets and Trends,” 1998-2003.
61. James, G., “Tapping the Scales Your Way,” Datamation, Nov. 1997, pp. 48-53.
62. Jensen, M. C. and W. H. Meckling, “Theory of the Firm: Managial Behavior, Agency Cost and Ownership Struture,” Journal of Financial Economics, Vol. 3, 1976, pp.305-360.
63. Jones, W., “Outsourcing Basics,” Information Systems Management, Winter 1997.
64. Judenberg, J., “Applications Maintenance Outsourcing,”Information SystemManagement, Fall 1994, pp.34-38.
65. Kast, F.E. and J.E. Rosenzweig, Organization and Management：A System Approach, 2nd ed., NY: McGraw-Hill Company, 1974.
66. Kearney, R. C. and E. M. Berman, Public Sector Performance: Management, Motivation, and Measurement, Colo. : Westview Press, 1999, pp. 1-5.
67. Ketler, J. W. and J. Walstrom, “The Outsourcing Decision,” International Journal of Information Management, Vol. 13, 1993, pp. 449-459.
68. Kettl, D. F., Government by Proxy. Washington, DC: Congressional Quarterly Press, 1988.
69. King, W., “Strategic Outsourcing Decisions,” Information Systems Management, Fall 1994, pp.58-61.
70. Klepper, R. and J. O. Wendell, Outsourcing Information Technology System & Services, NY: Prentice Hall, 1998.
71. Klepper, R. and J. Wendell, “Effectively Managing The Outsourcing Relationship,” 1998.
72. Konig, K., Entrepreneurial Management Or Executive Administration: The Perspective of Classical Pubic Administration in Walter Kickert, Public Management and Administrative Reform in Western Europe, Cheltenhan, UK : Edward Elgar., 1997.
73. Kotter, J. P., “Managing External Dependence,” Academy of Management Review, Vol. 4, No. 1, 1989, pp.87-92.
74. Kralovetz, R. G., “A Guide to Successful Outsourcing,”Management Accounting, Oct. 1996, pp.32-38.
75. Lacity, M. C. and R. Hirschheim, “ The Information System Outsourcing Bandwagon,” Sloan Management Review, Fall 1993, pp.73-85.
76. Lacity, M.C., D. F. Feeny, and L. P. Willcocks, “The Value of Selective IT Sourcing,” Sloan Management Review, Spring 1993, pp.13-25.
77. Lan, Z. and D. Resenbloom, ” Public Administration in Transition? PAR,” Vol. 52, No. 6, 1992.
78. Lane, Jan-Erik, New Public Management, NY.:Routledge, 2000b .
79. Lasher, D., B. Ives, and S. L. Jarvenpaa, “USAA-IBM Partnerships in Information Technology:Managing the Image Project”, MIS Quarterly, Vol. 15, No. 4, 1991, pp. 551-565.
80. Leibs, S., “Outsourcing’s No Cure-all,” Industry Week, Apr. 6. 1998, pp. 20, 22, 24, 26, 28.
81. Lever, S.,“An Analysis of Managerial Motivation Behind Outsourcing Practices in Human Resources,”Human Resource Planning, Vol. 20, 1997, pp.37-47.
82. Loh, L. and N. Venkatraman, “Determines of Information Technology Outsourcing: A Cross Section Analysis,” Journal of Management Information System, Vol. 9, No. 1, 1992, pp.7-24.
83. Lowell, M., “Managing Your Outsourcing Vendor in the Financial Services Industry,” Journal of Systems Management, May 1992, pp. 23-36.
84. Matlus, R., D. Ackerman, K. Doering, W. Maurer, J. Priday, M. Ray, M. Hartley, and K. Parikh, “Benchmarking Helps to Ensure Success in IT Outsourcing Deals,” Gartner Research, R-21-8516, 2004.
85. Maurer, W., C. Ambrose, and L. Stone, “IT Services Contracts─SOW, Service Levels and Price,” Gartner Research, COM-14-3502, 2001.
86. Maurer, W., R. Matlus, and K. Parikh, “Outsourcing Incentive and Penalty Best Practices,” Gartner Research, R-21-3950, 2003.
87. McFarlan, F. W. and R. L. Nolan, “How to Manage an IT Outsourcing Alliance,” Sloan Management Review, Winter 1995, pp.9-23, 427-451.
88. Miller, D.A., “Outsourcing Information Technology,”Public Utilities Fornightly, Vol. 133, No. 2, Nov. 1995.
89. Minoli, D., Analyzing Outsourcing：Reengineering Information and Communication System, NY: McGraw-Haill,Inc, 1995.
90. Mortimer, T., P. Waterhouse, and C. Court, “Insourcing: An Alternative to Outsourcing”, Datapro Computer Systems Hardware & Software, Nov. 1993, pp.1-9.
91. Mortimer, T., P. Waterhouse, and C. Court, “Outsourcing: Getting it Right”, Datapro Computer Systems Hardware & Software, Nov. 1993.
92. Mott, R., “Outsourcing,” Chain Store Age, Sep. 1996, pp. 22B, 23B, 24B.
93. Neely, A., M. Gregory, and K. Platts, ”Performance Measurement System Design”, International Journal of Operations and Production Management, Vol. 15, No. 4, 1995, pp.80-116.
94. Perrow, C., Complex Organizations: A Critical Essay, 3rd ed., New York: Random House, 1986.
95. Pfeffer, Jeffrey and Gerald R.Salancik, The External Control of Organization:A Resource Dependence Perspective, New York :Harper and Row, 1978.
96. Pfeffer, J. and P. Nowak, ” Joint Ventures and Interorganizational Interdependence,” Administrative Science Quarterly, Vol. 21, No. 3, 1976, pp. 398-418.
97. Pirie, M., Privatization:Theory, Practice and Choice, Hants, England: Wildwood House, 1988.
98. Pisano, G.P., ” The R & D Boundaries of the Firm : An Empirical Analysis, ” Administrative Science Quarterly, Vol. 35, No. 1, 1990, pp.153-176.
99. Powers, R. F. and G. W. Dickson, “MIS Project Management: Myths, Opinions, and Reality,” California Management Rev., Vol. 15, No. 3, Spring 1973, pp. 147-156.
100. Quinn, J. B. and F. G. Hilmer, “Strategic Outsourcing,” Sloan Management Review, Summer 1994, pp.43-45.
101. Quinn, J. B., “Leveraging Knowledge and Severice Based Strategies through Outsourcing, ” Intelligent Enterprise, NY: Free Press, 1992, pp.71-97.
102. Quinn, J. B., “Strategic Outsourcing ：Leverage Knowledge Capabilities,” Sloan Management Review, Summer 1999, pp.9-21.
103. Rao, H. R. and A. Chaudhury, “A Two- level Investigation of Information Systems Outsourcing,” Communications of the ACM, Vol. 39, No. 7, Jul. 1996, pp.36-44.
104. Rao, H. R., K. Nam, and A. Chaudhury, “Information Systems Outsourcing,” Communications of the ACM, Vol. 39, No. 7, Jul. 1996, pp. 27-28.
105. Robins, J.A., “ Organizational Economics：Notes On Theory in the Study of Organizations,” Administrative Science Quarterly, Vol .32, 1987, pp.459-477.
106. Ross, S., “The Determination of Financial Structure :The Incentive-Singaling Approach,” Journal of Economics, 1977.
107. Saunders, C., M. Gebelt, and Q. Hu, “Achieving Success in Information Systems Outsourcing,” California Management Review, Vol. 39, No. 2, Winter 1997, pp.63-79.
108. Saves, E.S., Privatization, In Mary Hawkesworth and Maurie Kogan, eds., Encyclopedia of Government and Politics, Vol. 2, New York : Routledge, 1992.
109. Scarbrough, H., “Blackboxes, Hostages and Prisoners,” Organization Studies, Vol. 16, No. 6, 1995, pp. 991-1019.
110. Sengupat, K. and M. Zviran, “Measuring User Satisfaction in An Outsourcing Environment,” IEEE Transaction on Engineering Management, Vol. 44, No. 4, Nov. 1997, pp. 414-421.
111. Sengupta, K. and M. Zviran, “Measuring user satisfaction in an outsourcing environment,” IEEE Transaction on Engineering Management, Vol. 44, No. 4, Nov. 1997, pp. 414-421.
112. Shreeveport Management Consultancy, “Outsourcing Winning the Benefits, Reaping the Rewards,” 1997.
113. Snell, S. A., M. A. Youndt, and P. M. Wright, “Establishing a Framework for Research in Strategic Human Resource Management : Merging Resource Theory and Organizational Learning,” in J. Shaw, P. Kirkbride and K. Rowland (Eds.), 1996.
114. Stevensen, H. H., “Defining Corporate Strengths and Weaknesses,” Sloan Management Review, Vol. 17, No. 3, 1976, pp.51-68.
115. Szilagyi, A. D., Management and Performance, California : Goodyear Pub., 1981, p.39.
116. Takac, P. F., “Outsourcing: A Key to Controlling Escalating IT Cost?” International Journal of Technology Management, Vol. 9, No. 2, 1994, pp. 139-155.
117. Teng , J. T. C., M. J. Cheon, and V. Grover, “Decision to Outsource Information Systems Function, “ Decision Science, Vol. 26, No. 1, 1995, pp.75-103.
118. The Outsourcing Institute Membership, “Survey of Current and Potential Outsourcing End-users,” 1998.
119. Tyler, G., “Information Technology — the Take Away Version,” Management Services, Jan. 1998, pp. 28-30.
120. Ulrich, D. and J. B. Barney, “Perspectives in Organizations: Resource Dependence, Efficiency, and Population,” Academy of Management Review, Vol. 14, 1984, pp. 471-481.
121. Venkatesan, R., “Strategic Sourcing: to Make or Not to Make,” Harvard Business Review, Nov.-Dec. 1992, pp. 98-107.
122. Wernerfelt, B., “A Resource-based View of the Firm,” Strategic Management Journal, Vol . 5, 1984, pp.171-180.
123. Whang, S., “Contracting for Software Development,” Management Science, Vol. 38, No. 3, Mar. 1992, pp. 307-323 .
124. Wildavsky, A., “The Self-Evaluating Organization,” Public Administration Review, Vol. 32, No. 5, 1972, pp.509-520 .
125. Willcocks, L., G. Fitzyerald, and D. Feeny, “Outsourcing IT: The Strategic Implications,” Long Range Planning, Vol. 28, No. 5, 1995, pp. 59-70.
126. Williamson, O. E., “Transaction Cost Economics : The Governance of Contractual Relation,” Journal of Law and Economics, Vol. 22, No. 2, Oct. 1979, pp.233-261.
127. Williamson, O. E., Markets and Hierarchies : Analysis and Antitrust Implication, NY : Free Press, 1975.
128. Yin, R., Case Study Research: Design and Methods, 2nd ed., Thousand Oaks, CA : SAGE, 1994 .
129. Young, Allie , “Outsourcing Marketing View,” Gartner Research, G001212959, Jun. 2004 .
130. Zeithaml , C. P. and V.A. Zeithaml, “Environmental Management : Revising the Marketing Perspective,” Journal of Marketing, Vol. 48, No. 2, 1984, pp.46-53 . |
