政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/31748

政大典藏 > College of Liberal Arts > Graduate Institute of Library, Information and Archival Studies > Theses > Item 140.119/31748

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/31748

Title:	應用品質機能展開發展使用者導向之圖書館館藏評鑑系統 Applying Quality Function Deployment to Develop Library Collection Evaluation System based on User Needs
Authors:	陳廣宗 Chen, Kuang Chung
Contributors:	陳志銘 Chen , Chih Ming 陳廣宗 Chen, Kuang Chung
Keywords:	圖書館評鑑館藏評鑑品質機能展開品質屋使用者需求使用者導向 Library evaluation Collection evaluation Quality Function Deployment House of Quality User needs User Oriented
Date:	2008
Issue Date:	2009-09-14 11:59:52 (UTC+8)
Abstract:	館藏評鑑是圖書館館藏發展中重要的一環，圖書館透過館藏評鑑了解館藏的現況優劣，包括內容品質、使用情形、使用者的需求差異等層面，作為修正採訪策略或讀者服務的參考。然而基於人力、成本等因素，館藏評鑑常成為圖書館的負擔，對於資源不足的中小型、基層圖書館而言，更是艱難的工作，所以尋求一套相對簡易的方法，以節省人力物力的方式進行館藏的評估，是有其需求的。因此，本研究嘗試以「品質機能展開(Quality function deployment，QFD)」為基礎，發展一套半自動化的「使用需求導向館藏評鑑系統」，希望以系統化和新的不同評鑑模式來輔助館藏評鑑。本系統所應用之資料來源為使用者問卷調查以及圖書館自動化系統的各種紀錄，透過品質機能展開，以量化的方法將兩者做矩陣式的對應和計算並求得結果，作為輔助館藏評鑑時的參考。本研究以台北市木柵高工圖書館為對象，研究方法及流程依次為：問卷調查、系統實作分析、訪談。首先以問卷調查法訪問學校圖書館使用者，取得使用者之需求；再將這些需求的數值輸入系統中，與圖書館自動化系統的紀錄合併進行品質機能展開計算；最後，將系統運算分析出來的結果，用訪談的方式訪問木柵高工圖書館員，檢視本系統之有效性與館員對本系統之看法。研究之發現有以下幾點：1.應用品質機能展開所開發之系統，確實可應用於館藏評鑑，但較適合觀察長期趨勢；2. 不同使用者族群對圖書館館藏重視之層面可能有差異，此差異在本系統中會對結果造成影響，影響幅度由需求差異大小決定；3.無法量化計算的質性使用者需求，仍然受到使用者重視，在館藏評鑑中亦相當重要；4.本研究所開發之系統，有助於資源不足之基層圖書館館藏評鑑作業的推動。 Library collection evaluation is one of important part of collection development, to understand the goodness or weakness of collection. It includes quality of content, analyzing of use, user needs, etc. But because of lake of staff and funds, collection evaluation becomes a burden to many libraries. To small libraries, it is more difficult. So it is necessary to develop a simple method to save the cost and labors for libraries. This study applies the Quality Function Deployment to develop a half-automatic library collection evaluation system, hoping to help collection evaluation works in a systematic, efficient way. The system in this study uses two kinds of data for computing: questionnaire survey of user needs and library automation system records. By applying the Quality Function Deployment, the system can combine above data and records, and generate analysis of collection and user needs in graphics. Finally, it can help decision making according to this information. This study takes Taipei Muzha vocational high school as the object, the method and procedures would be: questionnaire survey, system developing and analyzing, interview with librarians. The study obtains following conclusions: 1.Applying QFD, this system can help collection evaluation in practical, but it is more suitable to observe long-term trends than short-term; 2. Different group of users concern different needs in using library collections, those differences will affect the result of this collection evaluation system; 3. Some user needs can not be quantitated for system progressing, part of those needs are important in users’ opinions, so in a practical collection evaluation work, libraries can not ignore them; 4. This collection evaluation system can help some small-scale, basic-level, insufficient-resource libraries to accomplish their collection evaluation work.
Reference:	中文部份水野滋 (1986)。品質機能展開，台北，前程企管公司。王明妤、黃炟淐、曾建閔 (2006年12月)。應用環境品質機能展開於塑膠抽屜式整理箱之設計改善：以北縣市大學生的需求為例，環境與管理研究，7(2)，37-52 王梅玲 (2003)。圖書資訊選擇與採訪，台北市：空大。全國法規資料(2008a)。高中圖書館設立及營運基準。線上檢索日期：2008年10月13日。全國法規資料庫。網址：http://law.moj.gov.tw/。全國法規資料(2008b)。大學圖書館設立及營運基準。線上檢索日期：2008年10月13日。全國法規資料庫。網址：http://law.moj.gov.tw/。吳明德 (1991)。館藏發展。台北市：漢美。吳明德、薛理桂 (1995)。圖書選擇與採訪，蘆洲市：空大。吳泓怡、程貳隆、王銘宗、陳啟明 (2008)。應用SERVQUAL與品質機能展開於文教產業服務品質之提升，顧客滿意學刊，4(1)，163-202。李友錚、黃勝彥、張仲銘 (2007)。以AHP、ANP與QFD探討如何提升中華職棒之觀眾滿意度，中華管理學報，8(3)，43-57。李采芩、李俊彥、林士彥 (2007)。品質機能展開應用於服務業之研究：以中部J報關公司為例，中小企業發展季刊，6，169-192。李美燕 (1993)。流通紀錄與館藏使用評鑑：以政治大學圖書館為例。政大圖資通訊，6，12-29. 林巧敏 (1994)。淺介館藏評鑑之研究。國立中央圖書館臺灣分館館訊，15，42-49。邱子恆 (2004年6月)。引用文獻分析在健康科學館藏經費分配之應用：以臺北醫學大學圖書館為例，圖書與資訊學刊，2(1)，19-33。邱美玲 (2006)。應用品質機能展開法提昇大學圖書館服務品質之研究：以某國立大學圖書館為例。(碩士論文，彰化師範大學，2006)。全國博碩士論文資訊網，095NCUE5316102。洪順展 (2006)。改善液晶監視器品質的關鍵因素，修平學報，13，95-110。張保隆、謝寶煖(1996)。利用品質機能展開提升圖書館參考服務品質。圖書館學刊，11，63-93。張菀玲 (2006)。品質機能展開在產品研發的應用：以LED資訊顯示系統運用於汽車產業為例，(碩士論文，長庚大學，2007)。全國博碩士論文資訊網，095CGU00121078。曹婷婷 (2006)。以引用文獻分析探討醫學院教師資訊需求與館藏支援程度(碩士論文，輔仁大學，2006)。全國博碩士論文資訊網，095FJU00448012。梁定澎 (2006)。決策支援系統與企業智慧，台北：智勝。陳銘詮 (1997)。大學圖書館整體服務品質之調查研究-利用品質機能展開法，(碩士論文，東華大學， 1997)。全國博碩士論文資訊網，086NDHU0121008。陳嬿安 (2000)。應用品質機能展開法改善大專院校圖書館服務品質：以輔仁大學「社會科學」圖書館為例，(碩士論文，輔仁大學， 2000)。全國博碩士論文資訊網，089FJU00506007。傅永光(2005)。以結合AHP之QFD探討國軍新兵訓練之課程規劃。(碩士論文，中華大學，2005)。全國博碩士論文資訊網，094CHPI0230054。程麟雅 (2005)。國立政治大學圖書館傳播學院圖書分館館藏評鑑之探討：以「新聞學研究」為例，書藝，41，45-56。楊美華(1999年7月)。館藏品質管理。中國圖書館學會八十八年圖書館品質管理專題研習班，中山大學。溫仁助(1995)。館內資料使用評鑑之研究。台北市立圖書館館訊，12(4)，78-95。劉吉軒、陳碧珠、陳靜宜、張淑芬、劉麗珍、林維儀 (2008年2月)。國立政治大學商學院學位論文引用文獻分析與館藏支援之研究，圖書與資訊學刊，64，1-30。劉春銀(2004年9月)。淺談圖書館統計與圖書館績效評估，發表於全國大專院校圖書館自動化第二十次研討會。高雄：國立中山大學圖書館。劉新文(2007)。圖書館圖書複本量的定量分析。西南師範大學學報，32(4)，87-89。蔡天怡 (2007)。資訊可獲性對圖書資訊學博碩士論文引用文獻影響之研究(台灣大學，碩士論文， 2007)。全國博碩士論文資訊網，096NTU05447016。蔡秀芬、李志偉 (2007年7月)。運用QFD手法來研究五年制專科英語課程之適用性。新生學報，2，349-361. 盧秀菊(1999)。學術圖書館之績效評估，大學圖書館，3(4)，4-14。蘇蓉波 (2003年10月)。從博士學位論文引用文獻探討成功大學圖書館館藏支援程度，國立成功大學圖書館館刊，12，53-69。蘇慧芳 (2006)。揭開品質的真面目：品質機能展開法簡介，醫護科技學刊，8(3)，229-236。西文部份 Anderson, C. (2006). The Long Tail: Why the Future of Business Is Selling Less of More. New York : Hyperion. Association of College and Research Libraries (2000). ACRL Standards for College Libraries. Retrieved October.22, 2008, from http://www.tamuk.edu/sacs/newsacs/pdfs/Mastdoc/other/ACRL.pdf Bayraktaroglu G. & Özgen, Ö. (2008). Integrating the Kano model, AHP and planning matrix; QFD application in library services, Library Management, 29(4/5), 327. Bhola, L. K. & Mishra, S. (1995, January/April). Dependency Quotient: A Tool for Collection Evaluation. Herald of Library Science , 34, nos. 1-2, 62-65. Chin, K. S. & Pun, K. F. & Leung, W. M. & Lau, H. (2001). A quality function deployment approach for improving technical library and information services: A case study, Library Management, 22(4/5), 195. Christiansen, D. E. & Davis C. R. & Jutta R. S. (1983). Guide to Collection Evaluation Through Use and User Studies, Library Resources & Technical Services, 27. Christiansen, D. E. & Davis, C. R. & Reed-Scott, J. (1983). Guide to collection evaluation through use and user studies, Library Resources & Technical Services, 27, 435. Coffee, M. (2005, March/April). How we proved our library`s value with an ROI assessment. Marketing Library Services, 19(2), 1-3, 5. Dennison, R. F. (2000). Quality Assessment of Collection Development Through Tiered Checklists: Can You Prove You Are a Good Collection ? Collection Building, 19(1), 24-26. Evans, G. E. & Saponaro, M. Z. (2005). Developing library and information center collections (5th ed). Libraries Unlimited. Evans, G. E. (1995). Developing library and information center collection (3rd ed). Englewood, Co.: Libraries Unlimited. Evans, G. E. (2004). Developing Library & Informat.centre Collections (4th ed). Greenwood Publishing Group. Evans, J. R. & Lindsay, W. M. (2002). The Management and Control of Quality (5th ed). Thomson South-Western. Flaherty, B. (2002. February). Assessing Legal Collections: Trying to Eke Out a Method from the Madness. Against the Grain, 14, 66-68, 70. Fussler, H. H. & Simon, J. L. (1969). Patterns in the use of books in large research libraries. Chicago. University of Chicago, 3. (Quoted from Kent A. and others(1979). Use of library materials: The University of Pittsburgh study. New York. Marcel Dekker Inc, 31) Greer, A. T. (2002). A model for the delivery and evaluation of asynchronous and interactive synchronous library services at Southern Adventist University (Ph.D., Nova Southeastern University, 2002). Griffin, P. S. (1996). Faculty Surveys of Collections, Roanoke Bible College, May-September 1995. Christian Librarian, 39, 25-27, 30. Hall, B. H. (1985). Collection Assessment Manual for College and University Libraries. Phoenix, AZ : Oryx. Halliday, B. (2001). Identifying Library Policy Issues with List Checking. In Danny P. W. & Connie V. F.(Eds.), Library Evaluation: A Case book and Can-Do Guide. Englewood, CO: Libraries Unlimited. Harrell, J. (1992). Use of the OCLC/AMIGOS Collection Analysis CD to Determine Comparative Collection Strength in English and American Literature: A Case Study. Technical Services Quarterly, 9(3), 1-14. Jain, A. K. (1969). Sampling and data collection methods for a book-use study, Library Quarterly, 39, 245. Katz, W. A. (1980). Collection development: The selection of materials for libraries. New York: Holt, Rinchart & Winston. Kent , A. (1979). Use of Library Materials: The University of Pittsburgh Study, New York: Marcel Dekker, 13. Lancaster, F. W.(1988). If you want to evaluate your library. Champaign IL: University of Illinois. Lancaster, F. W.(1992), The measurement and evaluation of library services. Washington, D. C.: Information Resource Press, 80. Leng, Y. L. (1995). The Development of the Book Collection is Not Well Planned: Practising Collection Evaluation. Singapore Libraries, 24, 20-31. Levine, M. (1980). Measuring Circulation/ acquisition ratio: an input-output measure for libraries. Information Processing and Management, 16(16), 313-315. Loertscher, D. V. (1996). Collection Mapping in the LMC: Building Access in a World of Technology. San Jose, CA: Hi Willow Research and Publishing. Marsh, K. & Arbogast, L. (2007). Plan Your Library. 2007 Annual Conference of Virginia Educational Media Association. Mazur, G. (2003). Voice of the customer (define): QFD to define value. Annual Quality Congress, 57, 151-157. McInnis, R. M. (1972). The Formula Approach to Library Size: An Empirical Study of Its Efficacy in Evaluation Research Libraries, College & Research Libraries, 33(92). Mosher, P. H. (1980). Collection evaluation or Analysis: Matching Library Acquisitions to Library Needs, in Collection Development in Libraries : A Treatise, Part B .Greenwich: JAI, 529-530. Nancy V. H. and Others (1987). Output measures for public libraries: A manual of standardized procedures (2nd ed). Chicago: American Library Association. Nisonger, T. E. (1997). Electronic journal collection management issue. Collection Building, 16(2), 62. Nisonger, T. E. (2003). Evaluation of library collections, access, and electronic resources : a literature guide and annotated bibliography. Westport, Conn. : Libraries Unlimited. Pall, R. & Peter T. B. (1996). Measuring quality: International guidelines for performance measurement in academic libraries. Munchen: K.G. Saur. Perkins, D. L. (1979). Characteristics of References in Selected Scholar English Literary Journals, Library Quarterly, 50. Rao, S. N. (1993). Meeting Modern Demands of Collection Evaluation: A New Approach. Collection Building 13(1), 33-36. Sweetland, J. H. & Christensen, G. P. (1997, March). Developing Language and Literature Collections in Academic Libraries: A Survey. Journal of Academic Librarianship, 23, 119-125. Zweizig, D.& Rodger, E. J. (1982). Output measures for public libraries: A manual of standardized procedures. Chicago: American Library Association.
Description:	碩士國立政治大學圖書資訊與檔案學研究所 95155010 97
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0095155010
Data Type:	thesis
Appears in Collections:	[Graduate Institute of Library, Information and Archival Studies] Theses

Files in This Item:

File	Size	Format
index.html	0Kb	HTML2	659	View/Open

社群 sharing

Loading...