政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/31092

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/31092

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | 全文筆數/總筆數 : 113822/144841 (79%)
造訪人次 : 51827170 線上人數 : 64

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

搜尋範圍

查詢小技巧：

您可在西文檢索詞彙前後加上"雙引號"，以獲取較精準的檢索結果

若欲以作者姓名搜尋，建議至進階搜尋限定作者欄位，可獲得較完整資料

進階搜尋

主頁 ‧ 登入 ‧ 上傳 ‧ 說明 ‧ 關於政大典藏 ‧ 管理

到手機版

政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 > Item 140.119/31092

請使用永久網址來引用或連結此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/31092

題名:	台灣地區企業資訊部門實施軟體流程管理之縱時性研究 A Longitudinal Study of Software Process Management in MIS Departments of Taiwanese Business
作者:	何泰弘
貢獻者:	李有仁 Li, Eldon Y. 何泰弘
關鍵詞:	軟體流程管理 Software process management CMM CMMI
日期:	2008
上傳時間:	2009-09-14 09:14:18 (UTC+8)
摘要:	隨著資訊技術的崛起與發展，無論是政府、企業組織乃至於個人對於資訊系統的依賴愈大，軟體的功能變的愈多，整體的複雜度也日漸提高，相對於軟體品質也就越受重視。對企業而言，軟體是昂貴的物品，但開發的過程卻又很難預測時間與成本。所以如何進行軟體流程管理，進而提昇軟體品質，也就成為學者所熱衷的研究議題。美國國防部遂委託卡內基美隆大學軟體工程學院進行一項研究，用以提供成熟的軟體組織之指引架構（能力成熟度模式，Capability Maturity Model），自1991年推出後，歷經多次增修，為統合其他各式標準再推出CMMI(Capability Maturity Model-Integrated,能力成熟度整合模式)。本研究延續李有仁（2004）之研究，針對台灣地區的資訊部門之能力成熟度，透過歷史資料的分析，找出長期被追蹤之組織，進行深入研究與探討。在本研究裡，除對CMM至CMMI的演進做闡述外，也整理了國內外數年對軟體流程管理之研究。此外透過本研究，研究者可以觀察到對台灣地區中的資訊部門進行長期追蹤，有哪些組織是逐步的改善；有哪些組織在過程中反而退步了。再針對兩類型之公司進行歷史問卷資料與訪談資料的整理分析，發現成長的公司與退步的公司，其最主要的差異實務層面在於組織架構、技術管理、文件、資源與人力訓練。因為組織是企業的根本，也就是企業的體質，一個企業如果在體質上出了問題，後續訓練的投入也就無以為繼，於是整體的表現就會不佳。研究結果提供給欲投入軟體流程管理之公司及相關研究者參考。 In the wake of information technology（IT）, the government or business and even the individuals rely heavily on the information system. The more functions of software, the more complexity it has. The research about how to improve software quality through software process management has long been a hot topic. The U.S. Department of Defense commissioned Software Engineering Institute (SEI) at Carnegie Mellon University to develop a standard framework for software organization called Capability Maturity Model. Since it was announced in 1991 and revised many times, SEI released Capability Maturity Model Integrated that integrates other standards. This research extends Li’s 2004 study and examines the capability in MIS departments of Taiwanese top 1000 businesses. It discusses the evolution of CMM and CMMI, and reviews the literature about software process management. This research discovers improved and retrogressive organizations of software process management in Taiwan. It utilizes two sources of data, one is the historical questionnaire data and the other is the interview materials. It discovers that the most significant difference practices are in organizational structure, technology management, document, resource and training. Organization is the base of business, without the base, all the other work is meaningless.
參考文獻:	中文部份 [1] 吳純慧(2001)，「軟體程序成熟度與專案績效」，國立中正大學資訊管理所碩士論文。 [2] 李有仁，臺灣大型企業之軟體程序管理: 1996,2000,及2004之縱時分析行政院國家科學委員會專題研究計畫成果報告(計畫編號：NSC 92-2416-H-155-034)。 [3] 郭怡岑(2006)，「軟體流程改善量化績效指標分類之研究」，碩士論文，國立台灣科技大學。 [4] 陳相亨(2000)，「以組織文化的觀點來探討全面品管對軟體程序成熟度的影響」，國立中正大學資訊管理研究所碩士論文。 [5] 陳燿昇(1999)，「組織特性、資訊化成熟度、資訊部門特性與企業軟體程序成熟度關係的探討」，國立中正大學資訊管理研究所碩士論文。 [6] 葉承鑫(2002)，「專案團隊、軟體能力成熟度與專案績效之探討」，國立中正大學資訊管理研究所碩士論文。 [7] 蕭怡祺(2003)，「使用者因素與成熟度層級對組織績效的影響：軟體能力成熟度為例」，國立清華大學科技管理研究所碩士論文。 [8] 謝國棟(1996).，「台灣地區大型企業資訊部門軟體程序成熟度及相關因素之探討」，國立中正大學資訊管理研究所碩士論文。英文部份 [1] Aaker, David A. (1984). Strategic Market Management, N.Y.: JohnWiley & Sons. [2] Ashrafi. N. (2003). The impact of software process improvement on quality: in theory and practice. Information and Management ,40(7), 677-690. [3] Baddoo, N. & Hall, T. (2002). Motivators of software process improvement: an analysis of practitioners` views. Journal of Systems and Software ,62(2), 85-96. [4] Bonoma, T.V., (1985) Case Research in Marketing: Opportunities, Problems, and a Process, Journal of Marketing Research, vol. 22, pp.199-208. [5] Brooks, H. M.(1987) .Expert Systems and Intelligent Information Retrieval. Information Processing & Management, Oxford [6]Capability Maturity Model Integration, Version 1.1, CMMI-SW/SE/IPPD/SS, Continuous Representation CMU/SEI-2002-TR-012, SEI. [7]Capability Maturity Model Integration, Version 1.1, CMMI-SW/SE/IPPD/SS, Staged Representation CMU/SEI-2002-TR-011, SEI. [8]CMM Based Appraisal for Internal Process Improvement(CBA IPI): Method Description(1996) [9]Crosby, P., (1996). Philip Crosby’s Reflections on Quality. McGraw-Hill [10]Damian, D., Zowghi, D., Vaidyanathasamy, L. & Pal, Y. (2002). An industrial experience in process improvement: An early assessment at the Australian Center for Unisys software. International Symposium on Empirical Software Engineering (ISESE`02), 111-123. [11]Derniame, J.C., Kaba B.A. and Wastell D., (1989)Software Process: Principle,Methodology, and Technology, German, Springer. [12]Dion, R. (1993). Process improvement and the corporate balance sheet. IEEE Software ,10(4), 28-35. [13]Dowson, M.(1993) .Software Process themes and issues,The second international conference on the software process:Continuous software process improvement ,IEEE Computing.,pp.54-62 [14]Emam, K & Briand, L. (1997). Costs and benefits of software process improvement,Institute for Experimental Software Engineering (IESE) Report No 047.97/E. [15]Emam, K., Goldenson, D., McCurley, J. & Herbsleb, J. (1998). Success or Failure? Modeling the likelihood of software process improvement. International Software Engineering Research Network technical report ISERN-98-15 [16]Goldenson, D.R. & Gibson, D.L. (2003). Demonstrating the impact and benefits of CMMI : an update and preliminary results. Special Report,CMU/SEI-2003-SR-009 [17]Goldenson, D.R. & Herbsleb, J. (1995). After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success. Technical Report, CMU/SEI-95-TR-009 [18]Herbsleb J, Carlton A, Rozum J, Siegel J, Zubrow D. (1994). Benefits of CMM-based software process improvement: initial returns. Technical Report, CMU/SEI-94-TR-013. [19]Herbsleb, J. & Goldenson, D.R. (1996). A systematic survey of CMM experience and results. 18th International Conference on Software Engineering (ICSE), 323-330. [20]Herbsleb, J. D., Zubrow, D., Goldenson, D. R., Hayes, W. and Paulk, M.(1997) Software Quality and the Capability Maturity Model, Communication of the ACM (40:6), pp.30-40. , [21]Humphrey, W.S.(1989). Managing the Software Process, Addison-Wesley, Reading, MA [22]Hyde, K. & Wilson, D. (2004). Intangible benefits of CMM-based software process improvement. Software Process Improvement and Practice, 9(4), 217-228. [23]Jiang, J.J., Klein, G. Hwang, H.G. Huang, J & Hung, S.Y. (2004) An exploration of the relationship between software development process maturity and project performance. Information & Management ,41(3), pp.279-288. [24]Keil, M.(1995). Pulling the Plug: Software Project Management and the Problem of Project escalation,.MIS Quarterly, Vol. 19, No. 4, pp. 421-447. [25]Kitson D.& Masters S. (1992) An analysis of SEI software process assessment results 1987–1991,Technical Report CMU/SEI-92-TR-24, Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA 15213. [26]Leavitt, H. J. (1965). Applying organizational change in industry: Structural, technological and humanistic approaches. In Handbook of organizations, Rand McNally, Skokie, IL., 1144-1170 [27]Li, E.Y., Chen, H.G., and Lee, T.S.(2003) A Longitudinal Study of Software Process Management in Taiwan`s Top Companies, Total Quality Management and Business Excellence (U.K.), Vol. 14, No. 5,, pp. 571-590 [28]Li, E.Y., Chen, H.G., and Lee, T.S. (2002) Software Process Management of Top Companies in Taiwan: A Comparative Study, Total Quality Management, Vol. 13, No. 5, pp. 701-713. [29]McGibbon, T. (1999). A business case for software process improvement revised. DoD Data Analysis Center for Software (DACS). [30]Mehner, Messer, T., Paul, P., Paulisch, F, Schless, P. & Volker, A. (1998). Siemens process assessment and improvement approaches: experiences and benefits. 22nd International Conference on Software Engineering (ICSE), 186-195. [31] Nathan, B. & Tracy, H. (2003).De-motivators for software process improvement: an analysis of practitioners` views. Journal of Systems and Software, 66 (1), 23-33 [32] Niazi M.,Wilson and Zowghi (2006), Critical Success Factors for Software Process Improvement: An Empirical Study, Software Process Improvement and Practice Journal, 11(2). 193-211 [33] Rainer, A., & Hall, T. (2002). Key success factors for implementing software process improvement: A maturity-based analysis. Journal of Systems and Software. 62, 71-84. [34] Robert K. Yin(2001),Case Study Research:Design and Methods,pp.148-240. [35]Rockart J.F.,(1979).Chief Executives Define Their Own DataNeeds. Havard Business Review, Vol.57, pp.137-145 [36] Sheard S. (1997). The Frameworks Quagmire, A Brief Look.Proceedings of INCOSE Conference , 1997 [37] The Standish Group, (2004) , Chaos, Standish Group Report. [38] Stelzer, D., Mellis, W., Herzuwurm, G., (1996)Software Process Improvement via ISO 9000? Result of two survey among European software houses, Proceedings of the 29th Annual Hawaii International Conference on System Sciences,1996. [39] Upgrading from SW-CMM to CMMI, Retrieved, 2008 , from http://www.sei.cmu.edu/cmmi/adoption/pdf/upgrading.pdf [40] Patton, M. Q. (2002). Qualitative Research & Evaluation Methods. 3rd Edition. London: Sage [41] Phan, D.D(2001) Software Quality and Management－How the world’s most powerful software makers do it, Information System Management, pp56-67 [42] Pitterman, B. (2000). Telcordia Technologies: the journey to high maturity. IEEE Software, 17(4), pp89-96. [43] Wohlwend, H. & Rosenbaum, R. (1993). Software improvement in an international company. 15th international conference on Software Engineering, 212-220. [44] Yourdon, E., (1993) Decline and Fall of the American Programmer, Prentice-Hall, Inc.,
描述:	碩士國立政治大學資訊管理研究所 94356040 97
資料來源:	http://thesis.lib.nccu.edu.tw/record/#G0094356040
資料類型:	thesis
顯示於類別:	[資訊管理學系] 學位論文

文件中的檔案:

檔案	大小	格式	瀏覽次數
index.html	0Kb	HTML2	239	檢視/開啟

在政大典藏中所有的資料項目都受到原著作權保護.

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

DSpace Software Copyright © 2002-2004 MIT & Hewlett-Packard / Enhanced by NTU Library IR team Copyright © - 回饋