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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/31087
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/31087


    Title: 資訊系統整合之影響探討-以電子零件通路產業之電子流程與ERP整合為例
    Authors: 謝加川
    Hsieh Chia-Chuan
    Contributors: 尚孝純
    Shari S. C. Shang
    謝加川
    Hsieh Chia-Chuan
    Keywords: 流程整合
    資訊系統
    整合缺失
    Date: 2005
    Issue Date: 2009-09-14 09:13:47 (UTC+8)
    Abstract: 企業流程整合,透過資訊系統,結合人員、組織及資訊科技技術,使企業能夠產生協調作用,以滿足企業各種不同層級的需求。過去許多資訊流程整合的研究,廣泛探討系統整合技術與執行效益,卻很少著墨資訊流程整合可能引發的缺失。對於企業來說,導入資訊系統的流程整合並非改造企業的萬靈丹,不該輕忽資訊流程整合所帶來的負面傷害。本研究以縱觀的角度探索資訊流程整合對企業所帶來的影響,並以資訊流程整合的缺失為本研究的重心。
    本研究從策略面、作業面、組織面、功能面、資訊與技術面等五大方向,探討資訊流程整合的影響,期望藉由全方位之檢視,找出企業可能忽視的資訊流程整合缺失。進一步從企業的商業流程設計、使用者意願和能力及系統設計者能力三方面,著手研究整合缺失的來源。
    藉由實際個案探討,本研究驗證資訊流程整合的缺失項目與缺失來源之關聯性。探討過程中,有四項新發現。
    第一、不同階段的資訊流程整合,產生不同的缺失與來源。不同的資訊流程整合階段,企業所面臨的環境及考量的因素不相同,因而產出不同的缺失。
    第二、資訊流程整合缺失可區分為相對不可避免性與可避免性兩類。企業資訊流程整合過程中,有許多效益是其他成本替換(Trade-off) 的結果,因而相對不可避免其他層面的缺失。然而,有些相對可避免的缺失,實際上是可以預防與避免的。
    第三、資訊整合的效益與缺失,經常是於不同環境或條件下同時出現。無論是節省成本或是效率提升都有此現象,也就是說,效益或缺失會依資訊整合內容不同,而有不同結果。
    第四、全面整合的流程可能消減有效的人性溝通。資訊流程整合後,變成機器與機器的螢幕溝通,減少或消除了人與人之間的深度溝通,終將影響到整個企業的敏感度、判斷力與即時反應力。也就是說,整合的科技無法完全取代人與人的溝通與互動。
    Reference: 中文部分
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    英文部分
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    Description: 碩士
    國立政治大學
    資訊管理研究所
    93932611
    94
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0093932611
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

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