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| Title: | 採購流程分析－以某機殼組裝公司為例
The procurement process analysis - A case study |
| Authors: | 姜琦 |
| Contributors: | 洪叔民
姜琦 |
| Keywords: | 策略採購
採購暨付款循環
流程改善
供應商評鑑
strategic procurement
process improvement
supplier evaluation
PWIO |
| Date: | 2008 |
| Issue Date: | 2009-09-14 |
| Abstract: | 採購部門之功能角色從企業中被動及支援者，逐步轉變成為今日具有影響企業策略之決策者。面對激烈的市場競爭，企業轉型時需以策略採購思維著手，將企業與採購策略相互配合方能創造客戶價值，增加企業競爭力。
本研究採取個案研究方法，經由蒐集個案公司及產業相關資料，並與管理階層訪談，瞭解個案公司面臨之管理議題。個案公司為大陸東莞之台資企業，產品為專業五金製品製造。為配合環境變遷面臨轉型，將生產重心由業電腦機殼轉移至大型遊戲機台組裝。遊戲機組裝市場特性為少量多樣與客製化，與原產品工業電腦型態相異，造成過往供應商物料短缺與新供應商開發困難。爾後與個案公司採購部門及相關部門多次深度訪談及焦點訪談，採用PWIO（Process Wide Information Organism）分析方法，詳實描繪企業採購及付款循環流程，將流程拆解成為請購、供應商管理、採購、驗收及應付款項處理作業向下延展至十一項作業功能並展開實作表，再將各作業流程細分為內、外向聯絡管道及接觸點並具體詳實描述。
透過PWIO描述及分析採購作業流程，找出造成個案公司管理議題之採購流程缺失，包含隨機篩選新供應商、新承認供應商直接成為合格供應商、供應商管理策略與企業策略未結合、供應商評鑑缺乏客觀衡量標準、及供應商評鑑作業未與執行面配合。經由產業專家訪談、產業相關資訊之蒐集，及層級分析法(AHP)之應用，針對五項流程缺失給予改善建議方案，包含建立供應商初步媒合流程、配合企業策略設計新供應商評量表、建立新舊供應商分流管理制度、以企業策略著眼設計供應商評鑑表、及加強變革成效，促進新制度落實與執行五面向。以上建議方案可加強企業及採購策略之配合度，透過新舊供應商評鑑與管理篩選適當合作之供應商，將採購流程制度化，進而改善目前採購流程之問題。
Strategic procurement is crucial to strengthen a company’s core competence in the competition among enterprises. Procurement function has evolved from being supporters to decision makers that can impact the company’s strategies.
The main purpose of this research is to improve the procurement process which is related to the case company’s management issues. The case company is a metal case assembly manufacturer located in Dong-guan which has been specialized in Industrial computer products. To increase its share and profit, the company developed new business chances by entering the gaming market that requires high degree of customization and specialization. The switch had caused supplier cooperating and material shortage issues. By focus-group and in-depth interviews with its procurement team members, using PWIO (Process Wide Information Organism) as a description tool to record every single step of the procurement operation process, and finally analyzing all the steps, five crucial gaps are found. The five gaps include the lack of an organized process of new supplier selection, unfair new supplier management process, disconnection between supplier management and company’s strategy, non-objective methods for supplier evaluation, and not executing the evaluation results in practice.
By interviews with experts in the industry, questionnaires for procurement members in the case company, and AHP, the research provides five solutions for to improve its procurement operation process. The five solutions include establishing new supplier searching scanning process, designing a new supplier evaluation sheet based on company strategy, practicing a dual management method for original and new suppliers, designing objective evaluation criteria for supplier management, and to strengthening the execution of the evaluation results.
The five solutions can improve the procurement operation process, maximize procurement efficiency, and build up core competence while the case company enters the new gaming market. |
| Reference: | 英文部分:
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| Description: | 碩士
國立政治大學
管理碩士學程(AMBA)
96380057
97
目錄 iv
表目錄 v
圖目錄 vi
第一章 緒 論 1
第一節 研究背景及動機 1
第二節 研究對象及目的 2
第三節 研究流程 3
第二章 文獻探討 6
第一節 採購功能之演進 6
第二節 供應商選擇與採購策略 13
第三節 PWIO 22
第三章 研究方法 26
第一節 研究架構 26
第二節 個案研究方法 27
第三節 PWIO流程分析方法 29
第四節 AHP 31
第四章 個案研究分析 35
第一節 產業環境概況 35
第二節 個案公司背景 38
第三節 採購現況及分析 43
第四節 流程改善及建議方案 53
第五章 結論與建議 68
參考文獻 71
附錄一 供應商評鑑表（本研究建議） 74
附錄二 供應商評鑑表AHP問卷範本 75
附錄三 新供應商評量表（本研究建議） 76
附錄四 個案公司原供應商評鑑表 77
附錄五 個案公司原新供應商評量表 78
附錄六 個案公司深度訪談記錄 79
附錄七 產業公司訪談記錄 87 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0096380057 |
| Data Type: | thesis |
| Appears in Collections: | [管理碩士學程/商管專業學院碩士學位學程 AMBA] 學位論文
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