| Reference: | 中文部份
李鴻生（2006）探討企業採用資訊科技基礎架構庫因素之研究，天主教輔仁大學資訊管理學系在職專班碩士論文，台北
邱顯貴（2003）電子商務網站信任管理之研究，國立政治大學資訊管理研究所博士論文，台北
洪煜昌（2002）網站信任及其影響評估模式，國立台灣科技大學企業管理研究所碩士論文，台北
陳郁茹（2001）藉由建立消費者網路購物之信任模式以提升顧客忠誠度，私立淡江大學資訊管理學系碩士論文，台北
趙瑀（2006）「電子商務信任量表之研究」，2006工研院創新與科技管理研討會論文集
英文部分
Babbie, E（1998）, The Practice of Social Research, 8th ed., Wadsworth Publishing Company, 1998. Chapter 10.
Banbasat, L., Goldstein, D. K., and Mead, M（1987）, "The Case Research sStrategy in Studies of Information Systems," MIS Quarterly, Vol. 11, Iss.3, Sep. 1987, pp. 369-400
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Duff, W. M. Smieliauskas, W. and Yoos, H.（2001）, “Protecting Privacy”, Information Management Journal, 35(2), 14-30.
Hoffman, D. L., Novak, T. P., and Peralta, M.（1999）, “Building Consumer Trust Online”, Communications of the ACM, 42(4), 80-85.
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Kini, A. & Choobineh, J. (1998), “Trust in Electronic Commerce: Definition and Theoretical Considerations”, IEEE, 1998
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Lee, K.O. and Turban, E. （2001）, “A Trust Model for Consumer Internet Shopping”, Internaltional Journal of Electronic Commerce, 6(1), 75-91.
Marisko,(1992) “Price, Quality and Trust”, Cambridge university Press, pp.37-40.
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Office of Government Commerce (OGC) (2007), ITIL Lifecycle Publication Suite Books, TSO (The Stationery Office)
Reynolds, Larry（1997）, The Trust Effect：Creating the High trust, High Performance Organization, CA：Nicholas Brealey Publishing.
Shaw, R. B. （1997）, Trust in the Balance： Building Successful Organizations on Results, Integrity, and Concern, Calif.: Jossey-Bass.
Shneiderman. B.（2000）, “Designing Trust into Online Experiences”, Communications of the ACM, 43(12), 57-59.
Sultan, F., Urban, G. L., Shankar, V., and Bart, I.（2002）, “Determinants and Consequences of Trust in e-Business”, Working Paper, Sloan School of Management, MIT, Cambridge, MA 02142.
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Urban, G. L., Sultan, F., and Qualls, W. J. (2000). “Placing Trust at the Center of Your Internet Strategy”, Sloan Management Review, Fall. 39-48
Yin, R. K（1994）, Case Study Research: Design and Methods, 2nd ed., SAGE Publications.（中譯：尚榮安，「個案研究」，弘智文化，民國90年）
網路資料
ISO-IEC 20000 Homepage http://www.isoiec20000certification.com/
McAfee Web Security Service http://www.mcafee.com/
OGC ITIL官方網站 http://www.ogc.gov.uk/guidance_itil.asp
So-net官方網站 http://www.so-net.net.tw
台北市消費者電子商務協會 http://www.sosa.org.tw/index.asp
產品生命週期管理（PLM）與其內涵http://cdnet.stpi.org.tw/techroom/analysis/pat_A104.htm
資策會MIC http://mic.iii.org.tw/intelligence/ |
